Vietnam to US mistake fare discussion - 2019 Cathay New Year's gift
Feb 7, 2019, 11:16 pm
#421
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
I've done a dummy booking on CX Vietnam site and A fare bucket is available, as it shows on EF. It even contains the same rules that you can change your dates, yet CX won't let you do so.
Feb 8, 2019, 3:04 am
#422
Join Date: Nov 2011
Posts: 6,385
i would think that tickets booked on CX VN site would use VN POS, but any OTA should use US POS. Unless somehow CX can change the POS the fare pulls from even with OTAs
Feb 8, 2019, 8:23 pm
#423
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Most, although perhaps not all, Expedia sites use a POS inferred from the top level domain. So expedia.fr uses a sales office in Paris. American Express travel does something similar. I imagine if you call a service centre then you will get the sales office for that service centre, but it's possible Expedia does some trickery to get a point of sales at the original ticketing location.
The selling currency is usually the give away: although it isn't strictly required by IATA that a TA sells in the currency of the sales office, I think all OTAs do (?)
Feb 8, 2019, 9:20 pm
#424
Join Date: Nov 2011
Posts: 6,385
That is not, in general, correct.
Most, although perhaps not all, Expedia sites use a POS inferred from the top level domain. So expedia.fr uses a sales office in Paris. American Express travel does something similar. I imagine if you call a service centre then you will get the sales office for that service centre, but it's possible Expedia does some trickery to get a point of sales at the original ticketing location.
The selling currency is usually the give away: although it isn't strictly required by IATA that a TA sells in the currency of the sales office, I think all OTAs do (?)
Most, although perhaps not all, Expedia sites use a POS inferred from the top level domain. So expedia.fr uses a sales office in Paris. American Express travel does something similar. I imagine if you call a service centre then you will get the sales office for that service centre, but it's possible Expedia does some trickery to get a point of sales at the original ticketing location.
The selling currency is usually the give away: although it isn't strictly required by IATA that a TA sells in the currency of the sales office, I think all OTAs do (?)
Feb 9, 2019, 2:51 am
#425
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,556
I am not an expert.
But I have read that some airlines have enacted availability based on a Point-of-origin (POO), or Point-of-commencement in Amadeus terminology.
Is that true? That would make a lot of sense for country-specific deals.
But I have read that some airlines have enacted availability based on a Point-of-origin (POO), or Point-of-commencement in Amadeus terminology.
Is that true? That would make a lot of sense for country-specific deals.
Feb 10, 2019, 6:48 pm
#426
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
Reading some blogs about Lufthansa suing passengers who skip their last legs....wonder if CX would do the same to recoup some of the losses from this.
Feb 10, 2019, 8:57 pm
#427
Join Date: Nov 2014
Location: LHR, DFW, J Cabins WorldWide
Programs: AA EXP, UA GS, FB Gold, AS MVPG, MR Titanium, VS Gold
Posts: 954
Just finished my first leg of my one F ticket I booked on this... HAN-HKG-JFK. Both enjoyable flights, dont think I have ever not enjoyed a Cathay F flight. They kept the cabin a bit cooler from the last time I flew F, without airvents really appreciated that.
Why did I only book one of these!
I went ahead and got a 1 entry visa ahead of time and flew a VN HKG-HAn flight ahead of time, perfectly enjoyable econ flight and with Skyteam+ got an entire exit row to myself. Entry/Exit to the country was no issue with the Visa and using the APEC lanes, but had to wait at KFC for an hour for the KA check in to open to get my BP to go to lounge.
Why did I only book one of these!
I went ahead and got a 1 entry visa ahead of time and flew a VN HKG-HAn flight ahead of time, perfectly enjoyable econ flight and with Skyteam+ got an entire exit row to myself. Entry/Exit to the country was no issue with the Visa and using the APEC lanes, but had to wait at KFC for an hour for the KA check in to open to get my BP to go to lounge.
Feb 10, 2019, 10:30 pm
#428
Join Date: Apr 2004
Location: Tokyo, Vancouver, Hong Kong, Dublin
Programs: CX DM
Posts: 880
Why you do u need a visa if u have an APEC card? I'm asking because I have one too where Vietnam is one of the approved countries, and I thought that meant I wouldn't need a visa of any kind ... Thanks !
Feb 11, 2019, 10:22 am
#429
Join Date: Aug 2015
Location: SEA
Programs: Alaska Airlines MVP Gold
Posts: 301
American APEC cards do not come with visa privileges, so all it really gives you is crew/diplomatic line access
Feb 11, 2019, 7:40 pm
#430
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
As a regular paid CX flyer I was already unhappy that CX sold what were clearly mistake fares and honoured them on what seemed to be a large scale.
Now I find myself needing to push back the U.S. leg of a multi-carrier award ticket by just a few days. However, Marco Polo informs me that there is zero F availability HKG-JFK between now and mid-August (when the ticket expires). Being unable to change the U.S. flight date means that it will be a no-show and the subsequent sectors, for which I redeemed hundreds of thousands of miles, will be forfeited. The only solution Cathay offers is to waitlist which in my experience is unlikely to throw up a seat. So Cathay's decision to fill a large part of its F inventory with non-Cathay loyalists flying on what they mostly know to be a mistake fare turns out to be very damaging for the feeling about Cathay of a Hong Kong based near weekly Cathay passenger like myself.
Now I find myself needing to push back the U.S. leg of a multi-carrier award ticket by just a few days. However, Marco Polo informs me that there is zero F availability HKG-JFK between now and mid-August (when the ticket expires). Being unable to change the U.S. flight date means that it will be a no-show and the subsequent sectors, for which I redeemed hundreds of thousands of miles, will be forfeited. The only solution Cathay offers is to waitlist which in my experience is unlikely to throw up a seat. So Cathay's decision to fill a large part of its F inventory with non-Cathay loyalists flying on what they mostly know to be a mistake fare turns out to be very damaging for the feeling about Cathay of a Hong Kong based near weekly Cathay passenger like myself.
how interesting people talking about contractual obligations that only go one way.
also, if you need to change flights of course you need award availability. nothjng old there. if you had paid then cx would hv accomodated you on your new dates.
Feb 11, 2019, 7:43 pm
#431
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
My advice to you lot would be to accept the goodwill that Cathay Pacific has provided and move on with your travel plans that you had initially planned for when the window of opportunity was provided. Reading into all the fine prints on this ridiculously low price shows your selfishness and greed.
Move on!
The T&C clearly states: NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET
In this case, it would be higher so what's the issue? Please explain your rant!
Move on!
The T&C clearly states: NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET
In this case, it would be higher so what's the issue? Please explain your rant!
Feb 11, 2019, 11:32 pm
#432
Join Date: Apr 2000
Location: uk
Programs: BA Gold, Shangri-La Golden Circle Elite, Hyatt Diamond
Posts: 565
<div style="text-align:left;"><br />but you are not unhappy people w AS miles flying next to you for min cost?<br />how interesting people talking about contractual obligations that only go one way.<br /><br />also, if you need to change flights of course you need award availability. nothjng old there. if you had paid then cx would hv accomodated you on your new dates.</div>
Feb 12, 2019, 3:08 am
#434
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
i wonder if DE courts think differently as IT and ES...
ps: IT and ES courts ruled passengers may take some of the ticket as long as one use/forfeit tickets in order. and the IT version is hard coded in CX’s CoC too
Feb 16, 2019, 8:25 am
#435
Join Date: Apr 2005
Location: Chicago
Programs: AA ExecPlat, UA Silver, Marriott Titanium, Hyatt Globalist
Posts: 1,446
If you fill out a contact form they will likely refund you in full. They issued me a separate refund for 2 of my tickets (canceled within 24 hours which they refused to honor originally) but in the reply email said due to the error fare they would be happy to fully refund me
Same, which is why you should email them at [email protected]. Specify your request to be directed to CX Vietnam (what I did)