Vietnam to US mistake fare discussion - 2019 Cathay New Year's gift
Jan 5, 2019, 5:21 pm
#256
FlyerTalk Evangelist
Join Date: Dec 2004
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An explanation on what is happening re trying to change tickets on this fare:
https://hktravelblog.com/featured/ca...light-changes/
https://hktravelblog.com/featured/ca...light-changes/
Jan 5, 2019, 6:16 pm
#257
Suspended
Join Date: Aug 2010
Location: Vancouver
Programs: CX DM, SQ TPP, QF GO LIFE, OZ*G LIFE, Marriott TIT LIFE, WOH GLOBALIST LIFE, HH DM, BA GO LIFE
Posts: 598
An explanation on what is happening re trying to change tickets on this fare:
https://hktravelblog.com/featured/ca...light-changes/
https://hktravelblog.com/featured/ca...light-changes/
Good on CX for the smart move. They did the right thing.
Please appreciate that they have accepted the mistake fare and if you were in a hurry to book these without much thought, then it was at your discretion. Live with it or get a full refund and that too, please do pay the cancellation fee.
Jan 5, 2019, 6:22 pm
#258
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I have no skin in the game, but I am looking at it from a shareholders' or employees' perspective.
With all the pain inflicted on shareholders and employees over the past few years, I don't understand why management decided to give in so easily. Everyone knew it was a mistake fare. There's no contract for mistake fares. No one knows how many tickets were sold at the sub-$1000 fare, but it was on every blog for hours. Assume 10000 tickets. Even if we haircut that figure by 50% because some of that inventory would have been "sold" as partner reward redemptions anyway, that's still USD 50-100mn in lost top-line revenue (which flows straight to pretax profit). Maybe not as bad as fuel hedging losses, but I don't see why management thinks they can absorb this. As others have stated, it also plays havoc on yield management for transpacific flights over the next 11-12 months.
With all the pain inflicted on shareholders and employees over the past few years, I don't understand why management decided to give in so easily. Everyone knew it was a mistake fare. There's no contract for mistake fares. No one knows how many tickets were sold at the sub-$1000 fare, but it was on every blog for hours. Assume 10000 tickets. Even if we haircut that figure by 50% because some of that inventory would have been "sold" as partner reward redemptions anyway, that's still USD 50-100mn in lost top-line revenue (which flows straight to pretax profit). Maybe not as bad as fuel hedging losses, but I don't see why management thinks they can absorb this. As others have stated, it also plays havoc on yield management for transpacific flights over the next 11-12 months.
Last edited by sxc; Jan 5, 2019 at 6:31 pm Reason: Remove personal attack
Jan 5, 2019, 9:48 pm
#259
formerly Guanran Wang
Join Date: Sep 2017
Location: HKG, PEK, IAD/DCA, LON, BHX,
Programs: Alaska, BAEC, Asiana, Aegean, Enrich, Marriott/SPG, Hilton
Posts: 322
I have no sympathy for the writer of this blog. What do you expect CX to do. Bend over backwards to all the takers of the mistake care and have further revenue loss to accommodate to you guys who paid peanuts for the premium cabin fare. Get out of here!
Good on CX for the smart move. They did the right thing.
Please appreciate that they have accepted the mistake fare and if you were in a hurry to book these without much thought, then it was at your discretion. Live with it or get a full refund and that too, please do pay the cancellation fee.
Good on CX for the smart move. They did the right thing.
Please appreciate that they have accepted the mistake fare and if you were in a hurry to book these without much thought, then it was at your discretion. Live with it or get a full refund and that too, please do pay the cancellation fee.
Just a little unhappy this is how they chose to deter us from changing. Becus basically they are using privileged access against us. But I guess I am not the best person to complain here will all my tickets lol
Jan 5, 2019, 9:50 pm
#260
formerly Guanran Wang
Join Date: Sep 2017
Location: HKG, PEK, IAD/DCA, LON, BHX,
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I don’t understand why people ask the social media team to handle these things. Just pick up a phone and call the reservations hotline. Most likely they will have a better handle on things.
Datapoint HK blogger who missed his connection because he wasn’t aware of the transit rules at DAD was a cancellation fee waiver.
Jan 5, 2019, 9:52 pm
#261
formerly Guanran Wang
Join Date: Sep 2017
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Jan 5, 2019, 10:10 pm
#262
formerly Guanran Wang
Join Date: Sep 2017
Location: HKG, PEK, IAD/DCA, LON, BHX,
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Exactly, DAD-HKG-JFK return in J will generate over 50,000 redeemable miles if credited to AS. Assuming a low-ball valuation of US$0.01 per mile and to keep things simple, that's USD500 per ticket. Even if no cash changes hands, those 50k miles represent another one-way J class award flight on CX in the future (assuming the AS award chart doesn't change).
Jan 5, 2019, 10:51 pm
#263
Join Date: Jan 2019
Programs: CX
Posts: 11
F seats would have flown mostly empty anyway, besides upgrades and redemption seats. As long as they can recoup the variable cost of serving additional passengers, CX must have considered that it is ok to honor these tickets
As many said, this is a lose situation for redemption/upgrade pax only
Jan 5, 2019, 11:47 pm
#264
formerly Guanran Wang
Join Date: Sep 2017
Location: HKG, PEK, IAD/DCA, LON, BHX,
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I see lots of C/D/I on direct HAN/DAD/SGN-HKG flights, meaning CX is only giving up Vietnam-US premium business and carving out mistake fares. Pricing team must have run many scenarios all-night before honoring these tickets.
F seats would have flown mostly empty anyway, besides upgrades and redemption seats. As long as they can recoup the variable cost of serving additional passengers, CX must have considered that it is ok to honor these tickets
As many said, this is a lose situation for redemption/upgrade pax only
F seats would have flown mostly empty anyway, besides upgrades and redemption seats. As long as they can recoup the variable cost of serving additional passengers, CX must have considered that it is ok to honor these tickets
As many said, this is a lose situation for redemption/upgrade pax only
Jan 5, 2019, 11:51 pm
#265
Join Date: Jan 2019
Programs: CX
Posts: 11
Jan 5, 2019, 11:58 pm
#266
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,908
Hanoi - Noi Bai Airport lounge
There was some discussion upthread about HAN lounges. lf you get to use to Noi Bai lounge at HAN I would suggest that it exceeded my expectations as an airport operated facility when I used it as a QR customer back in late 2017. There was a wide range of snacks, plenty of drinks, lots of space, and it was well maintained and clean with nice views out over the apron. It wasn't up there with a CX lounge at HKIA, but it was more than adequate, and I have been in considerably worse. The only thing I can remember as a negative were the showers being a little industrial, but I didn't need to use them.
Some pics to illustrate.
Pastries and bread
Local food - spring rolls
Fresh fruit
Seating
Cakes
The bar (hot drinks were at the elevated self serve bar behind)
Some pics to illustrate.
Pastries and bread
Local food - spring rolls
Fresh fruit
Seating
Cakes
The bar (hot drinks were at the elevated self serve bar behind)
Jan 6, 2019, 12:21 am
#267
formerly Guanran Wang
Join Date: Sep 2017
Location: HKG, PEK, IAD/DCA, LON, BHX,
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Jan 6, 2019, 12:29 am
#268
formerly Guanran Wang
Join Date: Sep 2017
Location: HKG, PEK, IAD/DCA, LON, BHX,
Programs: Alaska, BAEC, Asiana, Aegean, Enrich, Marriott/SPG, Hilton
Posts: 322
For those interested, I wrote about Da Nang (DAD) CIP Orchid Lounge while I was stuck at the airport the other day.
Have a read if you wish: https://hktravelblog.com/reviews/rev...orchid-lounge/
Have a read if you wish: https://hktravelblog.com/reviews/rev...orchid-lounge/
Jan 6, 2019, 2:57 am
#269
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,532
I see lots of C/D/I on direct HAN/DAD/SGN-HKG flights, meaning CX is only giving up Vietnam-US premium business and carving out mistake fares. Pricing team must have run many scenarios all-night before honoring these tickets.
F seats would have flown mostly empty anyway, besides upgrades and redemption seats. As long as they can recoup the variable cost of serving additional passengers, CX must have considered that it is ok to honor these tickets
As many said, this is a lose situation for redemption/upgrade pax only
F seats would have flown mostly empty anyway, besides upgrades and redemption seats. As long as they can recoup the variable cost of serving additional passengers, CX must have considered that it is ok to honor these tickets
As many said, this is a lose situation for redemption/upgrade pax only
Most regular paid First class pax book in A fare bucket. That's my case and my friends'. In the USA and Europe CX is (was) aggressively selling A fares at a discount of the F fare. From JFK F fare is around USD33k and A (ANYCR) is around USD19k. A ticket has a USD100 cancellation fee and free change fee. BUT NEEDS A AVAILABILITY. There are some periodic promotions below 19k.
Later you say that CX/KA availability VN-HKG is wide. That is simply untrue; it is dramatically less than a week ago. Only J remains. I know as I was planning to book tickets HKG-DAD and HKG-SGN where I often fly. Sure, you can still book on CX website the VN-operated flights but they are priced very expensive J as usual. Only on VN website can you book the cheap D or C business fare.
Last edited by brunos; Jan 6, 2019 at 3:45 am
Jan 6, 2019, 8:00 am
#270
Join Date: Jun 2003
Posts: 1,942
I have no sympathy for the writer of this blog. What do you expect CX to do. Bend over backwards to all the takers of the mistake care and have further revenue loss to accommodate to you guys who paid peanuts for the premium cabin fare. Get out of here!
Good on CX for the smart move. They did the right thing.
Please appreciate that they have accepted the mistake fare and if you were in a hurry to book these without much thought, then it was at your discretion. Live with it or get a full refund and that too, please do pay the cancellation fee.
Good on CX for the smart move. They did the right thing.
Please appreciate that they have accepted the mistake fare and if you were in a hurry to book these without much thought, then it was at your discretion. Live with it or get a full refund and that too, please do pay the cancellation fee.
