Vietnam to US mistake fare discussion - 2019 Cathay New Year's gift
Jan 5, 2019, 2:16 am
#241
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Jan 5, 2019, 2:35 am
#242
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.....
Someone put it simply upthread - if you buy a deep discount ticket I ticket with XXX cancellation penalty and come flight time, its J1, D0, I0 etc etc, you say you want to refund. You think it is in CX's long term interests to let you refund and resell your ticket for 5X the price you bought it?...
Someone put it simply upthread - if you buy a deep discount ticket I ticket with XXX cancellation penalty and come flight time, its J1, D0, I0 etc etc, you say you want to refund. You think it is in CX's long term interests to let you refund and resell your ticket for 5X the price you bought it?...
Jan 5, 2019, 2:51 am
#243
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I'm normally a stick-it-to-the-airline type, since over the years, they have been so inflexible and nickel & dime everything. However, CX is not one of those airlines, in my opinion. Comparatively, I find they are reasonably flexible and accommodating by airline standards, especially for status-ed passengers. Regardless of whether you think they should honour the fares or not, I'm impressed by how quickly and professionally they acted to resolve this embarrassing episode.
Jan 5, 2019, 2:57 am
#244
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I'm normally a stick-it-to-the-airline type, since over the years, they have been so inflexible and nickel & dime everything. However, CX is not one of those airlines, in my opinion. Comparatively, I find they are reasonably flexible and accommodating by airline standards, especially for status-ed passengers. Regardless of whether you think they should honour the fares or not, I'm impressed by how quickly and professionally they acted to resolve this embarrassing episode.
Jan 5, 2019, 3:45 am
#245
Join Date: Aug 2012
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Discounted airfare for advance purchases is, in a sense, an options contract. The buyer of has the right to realize the ticket's potential full future value, $15K CX RT in this case, on the dates of travel; while the airline, CX in this case, is the seller of this contract and obligated to deliver it on demand at a predetermined future date (expiration). For an airline ticket, the cancellation fee & lost of interest on excess is the premium. That's it. The notion that any futures buyer may reason to the seller to refund the premium based on the bet going against him/her is nonsensical.
Like many, I was tempted to book this "sale." When I pulled up the potential reservation, it was obvious to me (as it should have been any reasonably prudent person) this was a mistake fare. That it originated in Vietnam meant I had to go there twice, in a relatively short span, posed too much of an inconvenience. In my experience, CX has always been reasonable, and have been known to be relatively flexible in the past. But, if there were ever a time when CX would play "lawyer ball" and be completely inflexible, it would be on this fare. So, I passed, not because of my "moral compass," but from my sense of amoral pragmatism.
Now, if this originated from HKG or JFK, I would've had no compunction being the one who was rumored to have booked 17 of them...
Like many, I was tempted to book this "sale." When I pulled up the potential reservation, it was obvious to me (as it should have been any reasonably prudent person) this was a mistake fare. That it originated in Vietnam meant I had to go there twice, in a relatively short span, posed too much of an inconvenience. In my experience, CX has always been reasonable, and have been known to be relatively flexible in the past. But, if there were ever a time when CX would play "lawyer ball" and be completely inflexible, it would be on this fare. So, I passed, not because of my "moral compass," but from my sense of amoral pragmatism.
Now, if this originated from HKG or JFK, I would've had no compunction being the one who was rumored to have booked 17 of them...
Jan 5, 2019, 3:58 am
#246
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Jan 5, 2019, 4:09 am
#247
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Discounted airfare for advance purchases is, in a sense, an options contract. The buyer of has the right to realize the ticket's potential full future value, $15K CX RT in this case, on the dates of travel; while the airline, CX in this case, is the seller of this contract and obligated to deliver it on demand at a predetermined future date (expiration). For an airline ticket, the cancellation fee & lost of interest on excess is the premium. That's it. The notion that any futures buyer may reason to the seller to refund the premium based on the bet going against him/her is nonsensical.
Jan 5, 2019, 7:56 am
#248
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Jan 5, 2019, 1:44 pm
#249
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Purely to make a theoretical point and not to suggest any particular course of action, If CX aren’t honouring the contract in full (e.g. not allowing changes etc.) then the contract can be declare void by the other party and a full refund irrespective of cancellation fee should be possible.
Jan 5, 2019, 3:43 pm
#250
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Purely to make a theoretical point and not to suggest any particular course of action, If CX aren’t honouring the contract in full (e.g. not allowing changes etc.) then the contract can be declare void by the other party and a full refund irrespective of cancellation fee should be possible.
Jan 5, 2019, 4:16 pm
#251
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I have been reading this thread and am hoping to get some help. I have a ticket booked for July. I am reading the terms and conditions for cancellations and changes. I am hoping to get some clarification. If I want to change this booking keeping the origin and destination the same but just changing the date, there is a $100 change fee. If it is re-booked in the same book in class which would be ”A and J” Will be Ferebee you reprice based upon the current cost? When I read the following terms and conditions it says that in the historical fair price can be used and that the fair could be higher, equal or lower. I am a newbie concerning this and would appreciate any advice if I am looking to change the dates of travel but try not to have to pay the fare increase.
RE-PRICE WITH BELOW OPTIONS AND PROVIDE THE BEST FARE TO PASSENGER - 1. IF SAME ROUTING AND BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET OR 2. IF SAME ROUTING BUT DIFFERENT BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER THAN ‡ PREVIOUS TICKET OR 3. USE ANY CURRENT CX/KA FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER VALUE THAN THE PREVIOUS TICKET. --------------- AFTER DEPARTURE --------------- RE-PRICE WITH BELOW OPTIONS AND PROVIDE THE BEST FARE TO PASSENGER - 1. IF SAME ROUTING AND BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET OR 2. USE ANY HISTORICAL CX/KA FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER VALUE THAN THE PREVIOUS TICKET.
RE-PRICE WITH BELOW OPTIONS AND PROVIDE THE BEST FARE TO PASSENGER - 1. IF SAME ROUTING AND BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET OR 2. IF SAME ROUTING BUT DIFFERENT BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER THAN ‡ PREVIOUS TICKET OR 3. USE ANY CURRENT CX/KA FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER VALUE THAN THE PREVIOUS TICKET. --------------- AFTER DEPARTURE --------------- RE-PRICE WITH BELOW OPTIONS AND PROVIDE THE BEST FARE TO PASSENGER - 1. IF SAME ROUTING AND BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET OR 2. USE ANY HISTORICAL CX/KA FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER VALUE THAN THE PREVIOUS TICKET.
Jan 5, 2019, 4:30 pm
#252
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I have been reading this thread and am hoping to get some help. I have a ticket booked for July. I am reading the terms and conditions for cancellations and changes. I am hoping to get some clarification. If I want to change this booking keeping the origin and destination the same but just changing the date, there is a $100 change fee. If it is re-booked in the same book in class which would be ”A and J” Will be Ferebee you reprice based upon the current cost? When I read the following terms and conditions it says that in the historical fair price can be used and that the fair could be higher, equal or lower. I am a newbie concerning this and would appreciate any advice if I am looking to change the dates of travel but try not to have to pay the fare increase.
RE-PRICE WITH BELOW OPTIONS AND PROVIDE THE BEST FARE TO PASSENGER - 1. IF SAME ROUTING AND BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET OR 2. IF SAME ROUTING BUT DIFFERENT BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER THAN ‡ PREVIOUS TICKET OR 3. USE ANY CURRENT CX/KA FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER VALUE THAN THE PREVIOUS TICKET. --------------- AFTER DEPARTURE --------------- RE-PRICE WITH BELOW OPTIONS AND PROVIDE THE BEST FARE TO PASSENGER - 1. IF SAME ROUTING AND BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET OR 2. USE ANY HISTORICAL CX/KA FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER VALUE THAN THE PREVIOUS TICKET.
RE-PRICE WITH BELOW OPTIONS AND PROVIDE THE BEST FARE TO PASSENGER - 1. IF SAME ROUTING AND BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET OR 2. IF SAME ROUTING BUT DIFFERENT BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER THAN ‡ PREVIOUS TICKET OR 3. USE ANY CURRENT CX/KA FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER VALUE THAN THE PREVIOUS TICKET. --------------- AFTER DEPARTURE --------------- RE-PRICE WITH BELOW OPTIONS AND PROVIDE THE BEST FARE TO PASSENGER - 1. IF SAME ROUTING AND BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET OR 2. USE ANY HISTORICAL CX/KA FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER VALUE THAN THE PREVIOUS TICKET.
It appears any attempt to change the dates of these tickets WILL require a reprice:
https://www.flyertalk.com/forum/mile...l#post30607409
https://www.flyertalk.com/forum/mile...l#post30607409
Jan 5, 2019, 4:31 pm
#253
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I have been reading this thread and am hoping to get some help. I have a ticket booked for July. I am reading the terms and conditions for cancellations and changes. I am hoping to get some clarification. If I want to change this booking keeping the origin and destination the same but just changing the date, there is a $100 change fee. If it is re-booked in the same book in class which would be ”A and J” Will be Ferebee you reprice based upon the current cost? When I read the following terms and conditions it says that in the historical fair price can be used and that the fair could be higher, equal or lower. I am a newbie concerning this and would appreciate any advice if I am looking to change the dates of travel but try not to have to pay the fare increase.
RE-PRICE WITH BELOW OPTIONS AND PROVIDE THE BEST FARE TO PASSENGER - 1. IF SAME ROUTING AND BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET OR 2. IF SAME ROUTING BUT DIFFERENT BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER THAN ‡ PREVIOUS TICKET OR 3. USE ANY CURRENT CX/KA FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER VALUE THAN THE PREVIOUS TICKET. --------------- AFTER DEPARTURE --------------- RE-PRICE WITH BELOW OPTIONS AND PROVIDE THE BEST FARE TO PASSENGER - 1. IF SAME ROUTING AND BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET OR 2. USE ANY HISTORICAL CX/KA FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER VALUE THAN THE PREVIOUS TICKET.
RE-PRICE WITH BELOW OPTIONS AND PROVIDE THE BEST FARE TO PASSENGER - 1. IF SAME ROUTING AND BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET OR 2. IF SAME ROUTING BUT DIFFERENT BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER THAN ‡ PREVIOUS TICKET OR 3. USE ANY CURRENT CX/KA FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER VALUE THAN THE PREVIOUS TICKET. --------------- AFTER DEPARTURE --------------- RE-PRICE WITH BELOW OPTIONS AND PROVIDE THE BEST FARE TO PASSENGER - 1. IF SAME ROUTING AND BOOKING CLASS - USE ANY CX/KA HISTORICAL FARE FOR RE-PRICE AND NEW TICKET MAY BE EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET OR 2. USE ANY HISTORICAL CX/KA FARE FOR RE-PRICE AND NEW TICKET MUST BE EQUAL OR HIGHER VALUE THAN THE PREVIOUS TICKET.
Jan 5, 2019, 4:31 pm
#254
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Datapoint- I cancelled my flights today as frankly it goes against my morale compass and has bothered me since I booked them. I reached out to Cathay via Twitter and asked for a cancellation fee waiver since at the end of the day they can sell these two seats at full fare and make a boatload of money compared to the mistake fare. Sadly they responded as such:
" we are unable to waive the cancellation fee at our end, we will charge it according to the terms and condition."
I now have a new understanding of the people who take great pleasure in giving it to an airline. Think about the dollars and cents involved in this situation and ask yourself if you were a decision maker why you would not support a waiver of the cancellation fee. I applauded them for owning their mistake and honoring the tickets, however I have an incredibly bad taste in my mouth with how they are handling the cancellation.
" we are unable to waive the cancellation fee at our end, we will charge it according to the terms and condition."
I now have a new understanding of the people who take great pleasure in giving it to an airline. Think about the dollars and cents involved in this situation and ask yourself if you were a decision maker why you would not support a waiver of the cancellation fee. I applauded them for owning their mistake and honoring the tickets, however I have an incredibly bad taste in my mouth with how they are handling the cancellation.
Datapoint HK blogger who missed his connection because he wasn’t aware of the transit rules at DAD was a cancellation fee waiver.
Jan 5, 2019, 5:06 pm
#255
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I don’t understand why people ask the social media team to handle these things. Just pick up a phone and call the reservations hotline. Most likely they will have a better handle on things.
Datapoint HK blogger who missed his connection because he wasn’t aware of the transit rules at DAD was a cancellation fee waiver.