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Vietnam to US mistake fare discussion - 2019 Cathay New Year's gift

Vietnam to US mistake fare discussion - 2019 Cathay New Year's gift

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Old Jan 1, 19, 10:36 pm
  #61  
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Originally Posted by greendx View Post
You're idea of $250 fee being applicable, at the same time ticket being changed to a different class than what was booked is illogical.
Agree. If that happens, whole fare is open for chargeback for Not As Described anyway.
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Old Jan 1, 19, 10:37 pm
  #62  
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Originally Posted by Happy View Post
On top of that there is no cheating on award tickets.
https://onemileatatime.com/act-fast-...ance-partners/ ?
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Old Jan 2, 19, 12:26 am
  #63  
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Originally Posted by Happy View Post
Exactly. CX could not afford to lose the revenues from the real paying customers. The One Mile at a Time blogger is laughable when saying that given the recent bad publicity of the security breach, CX has incentive to show its best behavior to the public therefore it should honor the tickets... Really? CX needs to show its good behavior to a bunch of mobs who grabbed hundreds and hundreds of tickets in a several hours of feeding frenzy and probably would not ever fly CX pay tickets again? Seriously?

AF does not need to oversell its F cabin to downgrade those mistake fare tickets. It simply needs to identify those tickets and flag such in the system. AF never noticed the ticket holders about the downgrades. It just did it when the ticketholder check in. That is the best part, the downgrades did not happen until within 24 hours of the departure. If you are interested you can read the old thread how the BAD NEWS being found out - when at OLCI, or in one poster's case, he is a travel agent so he has access to the reservation system and he saw his whole itinerary was downgraded to Y...
That's the point exactly. So called travel agents who booked these fares themselves thinking that the GDS would guarantee the fares are disillusioned. There is a code of ethics of being a travel agent in that if they know that the is no way that the fares are that low, they should not book it. If they did so intentionally, the GDS will not guarantee the fare.
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Old Jan 2, 19, 12:42 am
  #64  
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Originally Posted by HarbourGent View Post
Please do use HK slang here, I have picked up quite a few phrases thanks to their English rendition on Flyertalk.
Speaking of slang, what is a better English translation of Peanut Eating https://www.flyertalk.com/forum/30598044-post522.html
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Old Jan 2, 19, 12:50 am
  #65  
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Originally Posted by percysmith View Post
Speaking of slang, what is a better English translation of Peanut Eating https://www.flyertalk.com/forum/30598044-post522.html
Is it the equivalent of "Let me get my popcorn..."?
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Old Jan 2, 19, 1:08 am
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CX just confirms it will honor the tickets, with ugly video..
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Old Jan 2, 19, 1:14 am
  #67  
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If they're honoring it then can we assume that the earlier 50% figures were overestimated severely?

Surely they wouldn't do this unless it was a small amount of tickets...
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Old Jan 2, 19, 1:21 am
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Originally Posted by benyiu View Post
CX just confirms it will honor the tickets, with ugly video..
https://www.facebook.com/cathaypacif...47226955450168
if you're HK resident or TVB viewer, you will know why they use this video......
it's viral due to tones of people think that it's related to secret message......
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Old Jan 2, 19, 1:22 am
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Given the HKA estimate of about ~2mil HKD in losses for their mistake fare, even if it is ten times that for CX, it is still only about 20 mil HKD in revenue, so hardly back breaking to honor the fares. Consider also that they are only losing marginal revenue and profits, it is probably less than the actual full fare revenue number.
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Old Jan 2, 19, 1:23 am
  #70  
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Originally Posted by benyiu View Post
CX just confirms it will honor the tickets, with ugly video..
https://www.facebook.com/cathaypacif...47226955450168
The Tweet is more explicit
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Old Jan 2, 19, 1:31 am
  #71  
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Originally Posted by dfs24 View Post
I would be very surprised if they honoured this, because it's F. The inventory lock up for 2019 to real paying customers, not to mention you'll have half the cabin filled with wrong clientele, who may or may not behave appropriately onboard.

If it was J, I think there would be a chance this is honoured. Maybe they'll downgrade the F guys to J with no addtional refund, since, the number of F tickets sold should not be as bad, given there are at most A3 on most flights at time of booking.
CX has already announced they will honor the tickets on twitter. The First Class sold were A fares, which are often sold at discounted rates anyway. E.g. CX won’t get close to retail rates from AONEx tickets
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Old Jan 2, 19, 1:33 am
  #72  
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Wonder what the fall out from premium MPC members from HKG will say..
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Old Jan 2, 19, 1:36 am
  #73  
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Wow..
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Old Jan 2, 19, 1:37 am
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Originally Posted by jona970318 View Post
Having worked in RM for a major airline, and experienced a mistake fare in one of my markets, I can tell you some of these flag you suggested are somewhat unrealistic.

Most analysts are often in charge of upwards of 20 markets, that's close to 100 flights a day, over 30,000 flights through EOS. There is no way for someone to sit around the computer all day and notice anomalies like that.

Furthermore, there are indeed systems in place to close out buckets (push inventory upwards) in the event that a particular route/date is booking too fast. However, nothing is instantaneous, and those data are often pulled once a day, which would've been too late for what happened yesterday


p.s. my mistake fare was a result of a system glitch that resulted in several peak holiday flights selling out the day the schedule opened...in mid buckets
Interesting to hear this. Working in systems projects, it's history like this that can get built to stop future occurrences happening. But the thing is systems folk won't know what to build unless the business folk tell them about it. You either need experienced Business Analysts who can make suggestions like this, or a good business based subject matter expert who has thought about the scenarios that can go wrong. Too often systems are built following the vanilla path and then when it gets released into the real world, suddenly all the issues get discovered. Then it also comes down to cost and performance. Monitoring systems more frequently may mean some parts slow down affecting performance, something a lot of businesses don't want to happen.
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Old Jan 2, 19, 1:37 am
  #75  
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I wonder what would happen if CX changed the tickets to redemption fare class. So you can fly the ticket, but you won't get any points for it.....don't know if they can unilaterally do that.
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