Dec 20 CX343 HKG-LGW diverted to LHR due to drones sighted near LGW runway
Dec 20, 2018, 1:09 pm
#16
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If the rerouting in Y is what CX offered, then it looks like downgrade compensation is due.
If CX offered PE on another flight but the passenger insisted on flying Y on that flight, then downgrade compensation is probably not due.
If we are in a less clearcut situation somewhere in-between those two scenarios, the passenger may or may not be due downgrade compensation.
Dec 20, 2018, 4:11 pm
#17
Join Date: May 2015
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But CX has 4 daily flights to LHR and if they swap a 10-abreast 777 they can easily accommodate those pax!
Dec 20, 2018, 4:16 pm
#18
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Dec 20, 2018, 4:19 pm
#20
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And now it looks like more drone sightings and Gatwick will be shut til 6am Friday at least. I see the CX343 for the 21st has been cancelled. Hope they were accommodated to LHR at least.
Dec 20, 2018, 4:21 pm
#21
Join Date: Aug 2011
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All 5 LHR-HKG flights tomorrow are full (4 out of the 5 are oversold). There’s definitely not room to reaccommodate all the LGW passengers.
Dec 20, 2018, 4:33 pm
#22
Join Date: Nov 2016
Posts: 121
As above both Thursday and Friday flights are all completely full and overbooked by at least 20-30 seats in both directions. Good luck to all!
Seems CX have cancelled 21/343 so will be waiting till the airport reopens again to position B-LRJ to LGW to resume service.
Seems CX have cancelled 21/343 so will be waiting till the airport reopens again to position B-LRJ to LGW to resume service.
Dec 20, 2018, 4:43 pm
#23
Join Date: Oct 2014
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Posts: 324
This is not relevant as far as downgrade compensation is concerned. The fact that an event is an extraordinary circumstance exempts the carrier from paying delay/cancellation compensation under Article 7 of the Regulation but not downgrade compensation under Article 10 of the Regulation.
If the rerouting in Y is what CX offered, then it looks like downgrade compensation is due.
If CX offered PE on another flight but the passenger insisted on flying Y on that flight, then downgrade compensation is probably not due.
If we are in a less clearcut situation somewhere in-between those two scenarios, the passenger may or may not be due downgrade compensation.
If the rerouting in Y is what CX offered, then it looks like downgrade compensation is due.
If CX offered PE on another flight but the passenger insisted on flying Y on that flight, then downgrade compensation is probably not due.
If we are in a less clearcut situation somewhere in-between those two scenarios, the passenger may or may not be due downgrade compensation.
Dec 20, 2018, 4:47 pm
#24
Join Date: Sep 2008
Posts: 7,875
On the contrary this is very likely to happen again.
Dec 20, 2018, 6:47 pm
#25
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If this is not "extraordinary" than nothing is. Even the CJEU has recognized this and one might infer that when the EC issued the Regulation it must have contemplated something.
There will also be bad weather, ATC delays, and any number of other occurences which are "extraordinary". The simple fact is that while there may well be another drone incident which closes an airport, one can't know when and where.
The same is true for the weather. There will be bad weather. But, when?
None of this affects downgrades. If this was a downgrade, which it was not, the customer is due a refund (not compensation) under the Regulation. There is no exception for "extraordinary" circumstances. This is not simply about what the operating carrier offers, but what the passenger seeks. A different story if the passenger asked for a later flight in PE and was denied.
There will also be bad weather, ATC delays, and any number of other occurences which are "extraordinary". The simple fact is that while there may well be another drone incident which closes an airport, one can't know when and where.
The same is true for the weather. There will be bad weather. But, when?
None of this affects downgrades. If this was a downgrade, which it was not, the customer is due a refund (not compensation) under the Regulation. There is no exception for "extraordinary" circumstances. This is not simply about what the operating carrier offers, but what the passenger seeks. A different story if the passenger asked for a later flight in PE and was denied.
Last edited by Often1; Dec 20, 2018 at 6:55 pm
Dec 20, 2018, 7:01 pm
#26
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Extraordinary Circumstance 14 https://www.caa.co.uk/WorkArea/Downl...?id=4294974505 . Yes it's draft but it's the best we have.
Dec 21, 2018, 3:42 am
#27
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Do you think they would route passengers to other points in Europe and then give them connecting flights, from say Amsterdam as an example? I looked at a Y class booking for today from London to Hong Kong and all options were 2 sectors connecting in Europe - not that anyone would take them as the price was astronomical!!
Dec 21, 2018, 4:09 am
#28
Join Date: Oct 2016
Posts: 253
Do you think they would route passengers to other points in Europe and then give them connecting flights, from say Amsterdam as an example? I looked at a Y class booking for today from London to Hong Kong and all options were 2 sectors connecting in Europe - not that anyone would take them as the price was astronomical!!
Dec 21, 2018, 4:49 am
#29
Join Date: Nov 2016
Posts: 121
Do you think they would route passengers to other points in Europe and then give them connecting flights, from say Amsterdam as an example? I looked at a Y class booking for today from London to Hong Kong and all options were 2 sectors connecting in Europe - not that anyone would take them as the price was astronomical!!
Incdientally it seems LGW has reopened and tonight's CX343 scheduled to depart.
Dec 21, 2018, 10:35 am
#30
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