AM fees for upgrading class of service within 24 hours of booking?
Dec 11, 2018, 10:07 pm
#1
Original Poster
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,204
AM fees for upgrading class of service within 24 hours of booking?
I booked an AM award ticket earlier today in PE and just found fresh inventory in J. I called AM to see if they would let me change my award to J, but nobody picked up and I left a voicemail (at noon HK time...). Will they charge me a fee for this change, or are the AM representatives able to waive a change fee in this case? Thanks!
Dec 12, 2018, 4:34 am
#4
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
Dec 12, 2018, 7:34 am
#5
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,170
i had exact same.situation but much worse... ticketing deadline so at 6pm i issued PE ticket... at 630pm i got sms saying J is cleared... i immediately called back and argued a long way to ask for reissue in J without the reissue fee of US100... they didnt budge... i didnt even get eTicket of PE that was just issued thats how lame it was
anyways its cathay Pathetic... sticking to rules is good but sometimes a goodwill can get a long way
anyways its cathay Pathetic... sticking to rules is good but sometimes a goodwill can get a long way
Dec 12, 2018, 4:24 pm
#6
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
i had exact same.situation but much worse... ticketing deadline so at 6pm i issued PE ticket... at 630pm i got sms saying J is cleared... i immediately called back and argued a long way to ask for reissue in J without the reissue fee of US100... they didnt budge... i didnt even get eTicket of PE that was just issued thats how lame it was
My mother was initially issued in J HKG-SYD for Easter Thursday. Saw I a week before departure so quickly cancelled reissued her down to that (first HK$1,800). The next morning I saw Priority Two so cancelled the I and reissued the Priority Two (second $1,800)...
Dec 12, 2018, 5:27 pm
#7
Original Poster
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,204
Thanks all for the replies and input. I wanted to update you with what has happened.
I spoke to a nice AM rep who agreed to cancel the PE booking, issue new J tickets, and charge me only taxes/fees (not change fees). This is exactly the customer service resolution I was hoping for, but with a potential snag...
I'm now feeling nervous because it's been 16 hours and the reservation is still showing on the AsiaMiles site as confirmed but not ticketed. Same PNR. My flight is in about 30 hours, ex-USA. I called again (and after a 45 minute wait) was told that everything would be OK. I don't believe everything will be OK until I see a ticket number, but alas, was not able to get that sorted.
I spoke to a nice AM rep who agreed to cancel the PE booking, issue new J tickets, and charge me only taxes/fees (not change fees). This is exactly the customer service resolution I was hoping for, but with a potential snag...
I'm now feeling nervous because it's been 16 hours and the reservation is still showing on the AsiaMiles site as confirmed but not ticketed. Same PNR. My flight is in about 30 hours, ex-USA. I called again (and after a 45 minute wait) was told that everything would be OK. I don't believe everything will be OK until I see a ticket number, but alas, was not able to get that sorted.
Dec 13, 2018, 1:10 am
#8
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
Congrats. Night shift?
What does previous version MMB say https://www.cathaypacific.com/cx/en_...e-booking.html (View Options --> Previous Manage booking) ?
What does previous version MMB say https://www.cathaypacific.com/cx/en_...e-booking.html (View Options --> Previous Manage booking) ?
Dec 13, 2018, 11:01 am
#9
Original Poster
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,204
Afternoon, surprisingly.
And it turns out that all that worry was for nothing. CX finally issued tickets at T-23, despite the AM website sternly saying that tickets had to be issued two days prior or else! Thanks all for your help.
And it turns out that all that worry was for nothing. CX finally issued tickets at T-23, despite the AM website sternly saying that tickets had to be issued two days prior or else! Thanks all for your help.
Dec 13, 2018, 4:50 pm
#10
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
Reward ticket does take some time, don't know why, however nothing to worry about. I always had to book last minute revenue ticket and request upgrade, as long as the rep confirmed your seat, you will have nothing to worry about. It is in the system. Only thing is you can't do online check in or choose your seat, best to request a seat while still on the phone with the rep.