LHR lounge goes downhill with new operating company
Nov 30, 2018, 1:35 am
#1
Original Poster
Join Date: Jun 2007
Location: Helsinki, Finland
Programs: TK *G, BA Gold
Posts: 592
LHR lounge goes downhill with new operating company
I visited the LHR T3 lounge today and things have changed a bit due to a new company and new catering. The menus are different, some things off the menu (like bircher muesli) and quality not as good. Strangely bircher muesli is in the self service section (not on the first menu) but it's a kind of strawberry gloop that's not like any bircher muesli i've ever eaten.
The worst problem is inability of the staff to understand English (i'm a native English speaker). The shower attendant could not understand what a "razor" was, although some gestures helped get the idea across (she knew it by the name of shaver). An order for earl gray tea and grapefruit juice bought green tea and a latte.
The worst problem is inability of the staff to understand English (i'm a native English speaker). The shower attendant could not understand what a "razor" was, although some gestures helped get the idea across (she knew it by the name of shaver). An order for earl gray tea and grapefruit juice bought green tea and a latte.
Nov 30, 2018, 1:50 am
#2
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
Yes, I was in the lounge last month and this month, noticed a lot of cuts on the FCL lounge menu. In fact AA pulls a better show at breakfast (at least the landside one is pretty solid - not sure about the airside one); and maybe it's time to move over to QF for their a la carte items if I fly out on the right time.
Nov 30, 2018, 4:15 pm
#4
Join Date: Feb 2011
Location: EWR
Programs: CX Green | UA Silver | Marriott Lifetime Platinum | Hyatt Globalist | Hilton Gold | AA EXP
Posts: 813
I visited the LHR T3 lounge today and things have changed a bit due to a new company and new catering. The menus are different, some things off the menu (like bircher muesli) and quality not as good. Strangely bircher muesli is in the self service section (not on the first menu) but it's a kind of strawberry gloop that's not like any bircher muesli i've ever eaten.
Yes, I was in the lounge last month and this month, noticed a lot of cuts on the FCL lounge menu. In fact AA pulls a better show at breakfast (at least the landside one is pretty solid - not sure about the airside one); and maybe it's time to move over to QF for their a la carte items if I fly out on the right time.
Nov 30, 2018, 11:48 pm
#6
Join Date: Dec 2015
Posts: 150
Are we sure it’s not just a December menu change? Bircher is more of a summer time breakfast thing changing to porridge oats..Am in CX F right now and i have Filipino staff who speak great English and food is good, only change from when I visited last month is the champagne is no longer Berry Bros Its now Joseph Perrier 2008 which is quite tasty...
Dec 1, 2018, 12:51 am
#7
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Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
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hi,
I am here in cx f now. In the sofa between the coffee area and the bar. So far no complaints but I had breakfast at the hgi so not hungry at the moment.
regards
tbs
I am here in cx f now. In the sofa between the coffee area and the bar. So far no complaints but I had breakfast at the hgi so not hungry at the moment.
regards
tbs
Dec 1, 2018, 2:43 am
#8
Original Poster
Join Date: Jun 2007
Location: Helsinki, Finland
Programs: TK *G, BA Gold
Posts: 592
It is certainly a company change since somebody sitting down at the table next to me also ordered something they remembered from the old menu and the staff member said the menu is different because the operating company has changed.
Dec 1, 2018, 3:45 pm
#9
Join Date: Dec 2015
Posts: 150
Dec 2, 2018, 12:27 am
#10
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Hi.
we could have had a mini ft do as I met johnalex in the lounge yesterday as he was off to hkg
regards
we could have had a mini ft do as I met johnalex in the lounge yesterday as he was off to hkg
regards
Dec 2, 2018, 12:28 am
#11
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Hi.<br /><br />we could have had a mini ft do as I met johnalex in the lounge yesterday as he was off to hkg<br /><br />regards. Tbs
apologies something went wrong whilst posting on my fire tablet
will be back in the lounge from about 4pm today and will try the dining room
apologies something went wrong whilst posting on my fire tablet
will be back in the lounge from about 4pm today and will try the dining room
Dec 2, 2018, 1:28 am
#12
Join Date: Oct 2017
Location: Surrey
Programs: BAEC - Gold
Posts: 882
Tragically, there’s no more ice cream in the J lounge. The bubbles are now JP which was a big improvement over the Moet previously arrived.
The food was different but I didn’t notice a big change in the quality. We went to QF for breakfast and it was fully available from 8am. Really nice selection.
The food was different but I didn’t notice a big change in the quality. We went to QF for breakfast and it was fully available from 8am. Really nice selection.
Dec 2, 2018, 1:55 am
#13
Join Date: Dec 2015
Posts: 150
Hi.<br /><br />we could have had a mini ft do as I met johnalex in the lounge yesterday as he was off to hkg<br /><br />regards. Tbs
apologies something went wrong whilst posting on my fire tablet
will be back in the lounge from about 4pm today and will try the dining room
apologies something went wrong whilst posting on my fire tablet
will be back in the lounge from about 4pm today and will try the dining room
Dec 2, 2018, 10:16 am
#14
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Hi,
yesterday I was off to barcelona now am back in the cx lounge ( after waiting 40 mins on the ground for a stand and someone to drive the jetty to the ba flight ) before heading over to t5 for the 2100 ba flight to hkg)
regards
tbs
yesterday I was off to barcelona now am back in the cx lounge ( after waiting 40 mins on the ground for a stand and someone to drive the jetty to the ba flight ) before heading over to t5 for the 2100 ba flight to hkg)
regards
tbs
Dec 5, 2018, 11:16 pm
#15
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Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
A small article here confirming Plaza Premium no longer running the LHR lounge. No confirmation that the new operator is Sodexo.
https://www.headforpoints.com/2018/1...ge-management/
https://www.headforpoints.com/2018/1...ge-management/