CX.com isn't recognizing OW Ruby?

Old Nov 19, 18, 11:21 pm
  #1  
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CX.com isn't recognizing OW Ruby?

I put in my QR Silver number, and it seems like not recognizing it. No where appeared anything like OneWorld Ruby or something like that.
I also read that AA gold is not recognizable on CX.com?
It is just weird to see it not on the website, I am flying J so as long as the points goes into my account, it so not a big deal. For passenger flying Y, this is probably a big deal.
Anyone having the same problem?
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Old Nov 20, 18, 12:11 am
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Originally Posted by jerrythegreat12 View Post
I put in my QR Silver number, and it seems like not recognizing it. No where appeared anything like OneWorld Ruby or something like that.
I also read that AA gold is not recognizable on CX.com?
It is just weird to see it not on the website, I am flying J so as long as the points goes into my account, it so not a big deal. For passenger flying Y, this is probably a big deal.
Anyone having the same problem?
I didn't think Ruby was something tracked around OneWorld, even though it has a name. I thought only Sapphire and Emerald were recognized systemwide. Ruby is a name, but I wasn't aware the systems of other airlines could recognize it.
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Old Nov 20, 18, 12:18 am
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Originally Posted by QRC3288 View Post
I didn't think Ruby was something tracked around OneWorld, even though it has a name. I thought only Sapphire and Emerald were recognized systemwide. Ruby is a name, but I wasn't aware the systems of other airlines could recognize it.
When I was SL the AA system successfully traced my ruby status after I booked the ticket online. So I guess that's down to CX's IT?
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Old Nov 20, 18, 12:26 am
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Originally Posted by rays View Post


When I was SL the AA system successfully traced my ruby status after I booked the ticket online. So I guess that's down to CX's IT?
interesting, I didn't know that. I must admit my knowledge on this subject is only based on what I read in FT! And it was a long time ago, I might be remembering the wrong thing
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Old Nov 20, 18, 12:26 am
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Originally Posted by jerrythegreat12 View Post
I put in my QR Silver number, and it seems like not recognizing it. No where appeared anything like OneWorld Ruby or something like that.
<snip>
OW ruby does not get you much
https://www.oneworld.com/ffp/ruby-privileges

OW Sapphire is noticeably better
https://www.oneworld.com/ffp/sapphire-privileges
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Old Nov 20, 18, 2:54 am
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Originally Posted by QRC3288 View Post
I didn't think Ruby was something tracked around OneWorld, even though it has a name. I thought only Sapphire and Emerald were recognized systemwide. Ruby is a name, but I wasn't aware the systems of other airlines could recognize it.
I don't think this is correct. Some airlines like AA actually give OW Ruby status passengers decent benefits, like one free checked bag.
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Old Nov 20, 18, 3:52 am
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Believe that RUBY is tracked

My daughters BA Bronze (OWR) certainly prints on the BP and should get free seat selection
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Old Nov 20, 18, 4:11 am
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Originally Posted by midlevels View Post
I don't think this is correct. Some airlines like AA actually give OW Ruby status passengers decent benefits, like one free checked bag.
A free checked bag is standard with virtually every non-LCC airline outside the US so it's not much of a benefit.
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Old Nov 20, 18, 4:31 am
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sxc
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Originally Posted by skywardhunter View Post
A free checked bag is standard with virtually every non-LCC airline outside the US so it's not much of a benefit.
Not BA...
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Old Nov 20, 18, 4:40 am
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Originally Posted by sxc View Post

Not BA...
I said non-LCC
christep, sxc, Nicc HK and 8 others like this.
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Old Nov 20, 18, 6:37 am
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Originally Posted by Mwenenzi View Post
OW ruby does not get you much
https://www.oneworld.com/ffp/ruby-privileges

OW Sapphire is noticeably better
https://www.oneworld.com/ffp/sapphire-privileges
I'm flying J so i know it is not a big deal for me. Passengers flying Y, they can have free seat selection with OW Ruby.........
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Old Nov 20, 18, 8:58 am
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OW ruby should be recognised - I bagged an exit row with AY ruby flying on Q fare
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Old Nov 20, 18, 9:43 am
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I was just thinking about this, I am OW emerald and I am only showing 2 bags allowed in MMB but the website says I should get three. Should I call them or is it an IT issue and will have no problems at the airport?
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Old Nov 20, 18, 11:39 am
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Ruby is tracked, and I can confirm that this has been the case for at least 10 years. In all AA PNRs, if the passenger has Ruby status, the first or second line of the PNR will say "* RUBY *" (likewise for SPHs and EMDs). For Amadeus carriers (all oneworld carriers except AA, LA and their affiliates, not sure about S7), the SSR (Special Service Request) line for frequent flyer membership will read something like, taking my own example, "*SSR FQTV BA HK/ CX1xxxxxxxxx RUBY/SL."
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Old Nov 20, 18, 1:44 pm
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Originally Posted by skywardhunter View Post
Originally Posted by sxc View Post

Not BA...
I said non-LCC
sxc is correct. BA is non-LCC, but free checked bag is not a standard for their HBO fare.
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