Failing to clear DM1600 bookable upgrades - any experiences?
Sep 1, 2019, 7:41 am
#61
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, Hyatt CC, Marriott LT Titanium
Posts: 3,177
I think just unlucky... I've booked quite a few JFK flights using bookable upgrades for both August and September before.. It's sometimes easier on CX846 than the earlier flights... just have to keep looking sometimes...
Sep 1, 2019, 8:16 am
#62
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Similar to posters above.
I just cleared four J->F for North America flights in December without issue, A fare was wide open. They confirmed within 48 hours and no pushback / problems.
I normally don't book this far in advance and was nervous they wouldn't clear based on what I'd read here, I hadn't burned a single cert all year. But no issue.
I just cleared four J->F for North America flights in December without issue, A fare was wide open. They confirmed within 48 hours and no pushback / problems.
I normally don't book this far in advance and was nervous they wouldn't clear based on what I'd read here, I hadn't burned a single cert all year. But no issue.
Sep 1, 2019, 8:22 pm
#65
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
I recall G-CIVC having issues before detailed in another thread. IIRC it might've had something to do with the origin of the whole ticket purchase. I think they were ex-XXX tickets. Are you possibly buying the underlying biz tickets from outports?
Sep 1, 2019, 10:26 pm
#66
Join Date: Jan 2005
Location: ...
Programs: CX DM / SQ PPS / VN Platinum
Posts: 1,078
Could it be a POS issue?
I recall G-CIVC having issues before detailed in another thread. IIRC it might've had something to do with the origin of the whole ticket purchase. I think they were ex-XXX tickets. Are you possibly buying the underlying biz tickets from outports?
I recall G-CIVC having issues before detailed in another thread. IIRC it might've had something to do with the origin of the whole ticket purchase. I think they were ex-XXX tickets. Are you possibly buying the underlying biz tickets from outports?
Is it possible to accurately use ExpertFlyer to assess XXX-HKG-JFK, and reverse, availability? I am new to it.
Sep 1, 2019, 10:30 pm
#67
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Sep 1, 2019, 11:35 pm
#68
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Sep 2, 2019, 4:42 am
#71
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Are you traveling ex-Vietnam?
Sep 2, 2019, 6:50 am
#72
Join Date: Oct 1999
Location: Don't know....
Programs: BA LTG, SQ TPPS, CX DMP, AA EXP, Bonvoy LTT, ALL PLT, Hilton DM
Posts: 4,008
For me, I haven't done bookable upgrades but have done quite a few paid A class to / from JFK with no problem this year.
Sep 2, 2019, 7:19 am
#73
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,167
IIRC from the other posts Jane’s Addiction does travel ex Vietnam, but not on the mistake fare..
going back to the older thread, do think that while it’s closely corelated, it isn’t simply a case of A class available => bookable upgrade clears..Masse had evaded my question with a faffy response, but stayed clear from confirming that A class availability is what counts (something along the lines that ‘we cannot disclose the award availability for the bookable upgrades, but it’s higher than regular award availability, and that these book into A’...’Into A’and not ‘from A’)
going back to the older thread, do think that while it’s closely corelated, it isn’t simply a case of A class available => bookable upgrade clears..Masse had evaded my question with a faffy response, but stayed clear from confirming that A class availability is what counts (something along the lines that ‘we cannot disclose the award availability for the bookable upgrades, but it’s higher than regular award availability, and that these book into A’...’Into A’and not ‘from A’)
Sep 2, 2019, 8:23 am
#74
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
IIRC from the other posts Jane’s Addiction does travel ex Vietnam, but not on the mistake fare..
going back to the older thread, do think that while it’s closely corelated, it isn’t simply a case of A class available => bookable upgrade clears..Masse had evaded my question with a faffy response, but stayed clear from confirming that A class availability is what counts (something along the lines that ‘we cannot disclose the award availability for the bookable upgrades, but it’s higher than regular award availability, and that these book into A’...’Into A’and not ‘from A’)
going back to the older thread, do think that while it’s closely corelated, it isn’t simply a case of A class available => bookable upgrade clears..Masse had evaded my question with a faffy response, but stayed clear from confirming that A class availability is what counts (something along the lines that ‘we cannot disclose the award availability for the bookable upgrades, but it’s higher than regular award availability, and that these book into A’...’Into A’and not ‘from A’)
Based on what he said / the feeling you got, is there any subjectivity to it (CIV scores, random rankings of us we're not aware of, etc.)? Or is it just some rule based system that they won't disclose the formula for?
Based on his/her history here, Jane's Addiction doesn't exactly sound like the world's cheapest traveler. But "CX logic" also can prove not very clever. This is a big company and sometimes they do things which aren't so smart at an individual level.
Sep 2, 2019, 9:42 am
#75
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,167
I think that it’s rule based as the agents were able to tell on the phone pretty quickly if a bookable upgrade is available or not. (‘Nothing’, back in Feb/March, ‘Other flight on that day’ in April, ‘Yes’ in May - though they did ask me to put the request in through the online system, but that they would ‘hold’ it for me while reservations changed the existing ticket / I ticketed the underlying booking /sent the request through).
Do think that PoS/A availability is a factor (kind of like for awards for married segments)- but no clue as to the how.
“They have been well received as they come with higher inventory than Asia Miles redemptions (since they have been designed to reward members like you exceeding the Diamond renewal threshold) however to your point, I can’t guarantee that these complimentary upgrades’ availability will always match the availability of Revenue seats you refer too.”
(I had asked about A/whether PoS/if so which PoS- HKG or the underlying ticket’s).
@sxc @cxfan1960 - might it be better to merge this thread with the other one?
https://www.flyertalk.com/forum/cath...periences.html
Do think that PoS/A availability is a factor (kind of like for awards for married segments)- but no clue as to the how.
“They have been well received as they come with higher inventory than Asia Miles redemptions (since they have been designed to reward members like you exceeding the Diamond renewal threshold) however to your point, I can’t guarantee that these complimentary upgrades’ availability will always match the availability of Revenue seats you refer too.”
(I had asked about A/whether PoS/if so which PoS- HKG or the underlying ticket’s).
@sxc @cxfan1960 - might it be better to merge this thread with the other one?
https://www.flyertalk.com/forum/cath...periences.html
