CX715 - no entertainment on board
#31
Suspended
Join Date: Oct 2006
Location: New York, NY
Posts: 557
There is no such thing as EC rules. EC261, which is what I was quoting as a reference bar for real complaints, is a European Union law framework setting out compensation in the eve of denied boarding, downgrades, cancellations, and delays. It has nothing to do with IFE and so forth. This is why I'm perplexed that this is raised.
#33
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,575
Incidentally for that day, I would be returning home to an empty house as family are currently abroad. I had checked in early and if the entertainment problem was advised to me at check-in, I could have chosen the earlier flight. Or as I was in no rush to get home, I could have even delayed my departure to the next red-eye flight (with a good 5 hours hopping between a Cabana in The Wing and tasting all the dishes in The Pier First).
#34
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,575
I'm not complaining about the service recovery provided, but one would argue that CX does promise a "mobile cinema" for the flight's duration... with a whole website dedicated to CX Entertainment that invites passengers to "see what's on your coming flight"!
#35
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
Last edited by Dr. HFH; Nov 12, 2018 at 4:58 pm
#36
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Incidentally for that day, I would be returning home to an empty house as family are currently abroad. I had checked in early and if the entertainment problem was advised to me at check-in, I could have chosen the earlier flight. Or as I was in no rush to get home, I could have even delayed my departure to the next red-eye flight (with a good 5 hours hopping between a Cabana in The Wing and tasting all the dishes in The Pier First).