CX715 - no entertainment on board
Nov 9, 2018, 4:37 am
#1
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,575
CX715 - no entertainment on board
About to board and the ground crew announced on the PA system at gate that there will be no entertainment on board and “appreciate your understanding” - as if it was the most “blasé, natural” thing to happen.
After a long week I was really looking forward to a mindless movie to start off the weekend. Very annoyed.
What does CX normally do in this circumstance to compensate passengers? I'm in J personally.
After a long week I was really looking forward to a mindless movie to start off the weekend. Very annoyed.
What does CX normally do in this circumstance to compensate passengers? I'm in J personally.
Nov 9, 2018, 5:34 am
#3
Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 870
I flew AA HKG-DFW whole aircraft without IFE, the Captain thanked everyone for their understanding and not complaining. Just did LAX-HKG no IFE in my seat. Both in J. Did not even consider compensation. First world whining.
CoC is about execution not amenties.
CoC is about execution not amenties.
Nov 9, 2018, 7:53 am
#6
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Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I can’t quite decide whether the question is serious or sarcastic, because it can’t always be about compensation for every little thing. Personally I would be embarrassed to write such a letter asking for money.
Nov 9, 2018, 9:37 am
#7
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,575
CX was proactive for J customers in this case... handed out US$100 voucher per person when flight took off. Voucher can be used to offset ticket or in flight duty free purchases. But understandably, most of the duty free items had gone since people were keen to use the voucher on board.
Upon arrival ground crew at SIN also handed voucher to PE and Y passengers though unsure about the amount.
Upon arrival ground crew at SIN also handed voucher to PE and Y passengers though unsure about the amount.
Nov 9, 2018, 5:09 pm
#8
Join Date: Feb 2011
Location: EWR
Programs: CX Green | UA Silver | Marriott Lifetime Platinum | Hyatt Globalist | Hilton Gold | AA EXP
Posts: 813
OP paid a premium to fly CX and with that premium there's a certain, bare minimum of service that one should expect from CX (other than long-haul seat on this route
). It's one thing to 'look' for every little mistake and request compensation but I do think it's reasonable to expect IFE to work and when it's not, compensation (money, miles, voucher, etc) is appropriate. OP was not flying TR or 3K.
Nov 9, 2018, 5:23 pm
#9
Join Date: Feb 2011
Location: EWR
Programs: CX Green | UA Silver | Marriott Lifetime Platinum | Hyatt Globalist | Hilton Gold | AA EXP
Posts: 813
Much better than my 5000 miles with AA ...
Last edited by Rivarix; Nov 9, 2018 at 5:38 pm
Nov 9, 2018, 7:09 pm
#10
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
i always carry one or two plain old style paper based magazines. Can read those things everywhere, including when taking bath, nobody will steal and to be discarded when finished. And it's not the end-of-the-world, when lost or forgotten
Nov 9, 2018, 7:16 pm
#11
Join Date: Jan 2018
Programs: MPCGO
Posts: 123
While not really a biggie, I oftentimes use the IFE to catch up on some of the movies I missed (Incredibles 2 during my last trip) as my current downtime just seems to be inflight. Given that, I can see how this can be utterly frustrating even for a short hop. However, plan B is always my Kindle where I also have a bit of a backlog in my readings.
Nov 9, 2018, 7:40 pm
#12
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Actually, I am that busy, that I don't have spare time left to watch movies. During the past couple of flights, I started to watch cartoons
The nowadays cartoon movie quality remembers me of Roger Rabit, many moons ago. There are so many hidden plots in good cinema cartoons, that it is a joy to watch.
The nowadays cartoon movie quality remembers me of Roger Rabit, many moons ago. There are so many hidden plots in good cinema cartoons, that it is a joy to watch.
Last edited by Cambo; Nov 9, 2018 at 7:57 pm
Nov 9, 2018, 7:47 pm
#13
Join Date: Jan 2018
Programs: MPCGO
Posts: 123
Actually, I am that busy, that I don't have spare time left to watch movies. During the past couple of flights, I started to watch cartoons
The nowadays cartoon movie quality remembers me of Roger Rabit, many moons ago. There are so many hidden plots in good cinema cartoons, that it is a joy so watch.
The nowadays cartoon movie quality remembers me of Roger Rabit, many moons ago. There are so many hidden plots in good cinema cartoons, that it is a joy so watch.
Nov 10, 2018, 1:30 am
#14
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Join Date: Mar 2002
Location: Canada, USA, Europe
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Posts: 31,452
Why not? OP was flying J so what if seat did not recline (and J was full)? Should OP ask for compensation considering it was only a 3 hour flight? What if CX forgot to load champagne? What if CX forgot or didn't load enough food for all passengers? What if luggage didn't arrive with OP and CX put it on the next flight an hour or two later (yes, CX715 is last flight of the day but say OP was flying CX735 and bag arrived with CX635 or CX657)? Where do you draw the line between letting it go and asking for compensation?
OP paid a premium to fly CX and with that premium there's a certain, bare minimum of service that one should expect from CX (other than long-haul seat on this route). It's one thing to 'look' for every little mistake and request compensation but I do think it's reasonable to expect IFE to work and when it's not, compensation (money, miles, voucher, etc) is appropriate. OP was not flying TR or 3K.
OP paid a premium to fly CX and with that premium there's a certain, bare minimum of service that one should expect from CX (other than long-haul seat on this route
). It's one thing to 'look' for every little mistake and request compensation but I do think it's reasonable to expect IFE to work and when it's not, compensation (money, miles, voucher, etc) is appropriate. OP was not flying TR or 3K.
Nov 10, 2018, 3:12 am
#15
Join Date: Sep 2001
Location: Singapore
Posts: 2,317
Equally, however, you need to apply some common sense when it comes to the 'compensation culture.' I could add to your list above with, for example, no hand lotion in the bathroom, or perhaps no 'prestige' hand lotion. Maybe the toilet paper was a bit too hard, and not five-ply. What if the air vent above the seat was faulty. One could go on forever. My rule of thumb is that, if it is not covered by some international convention (Montreal/Warsaw, EC261, etc) it probably isn't worth my time to complain.