Cathay Pacific - Can I take an earlier flight on award ticket?
#1
Original Poster
Join Date: Jun 2011
Posts: 29
Cathay Pacific - Can I take an earlier flight on award ticket?
Hi - I have an award ticket on hold at AA. Jan 18 2019 EWR-HKG layover-BKK with Bangkok being my final destination.
I arrive in HK about 550 AM and so far, I can only get a 225 (1425) afternoon departure from HKG-BKK which is a LONG 8-1/2 hr layover. I will then not arrive at my hotel until late evening, losing my first day completely.
HKG-BKK is a Dragon Air flight. There are many morning flights from HKG-BKK, but on Jan 18 EWR departure, I have been trying for more than a month and it hasn't been available for this date for AWARD travel, but has been available on the Jan 19 from EWR (Jan 20 from HKG).
I am traveling solo. Once I arrive at HKG, if there is space on a morning flight from BKK-HKG, will Cathay or Dragon allow me to take the earlier flight on the same day, without an extra charge? I am a Marco Polo member using an Asia Miles member number, but have NO miles earned. Since AA issued this award ticket, I think I was told only AA can change it? If this is correct, do I have to go to AA at HKG airport/
I had asked Cathay on the phone and they said no on an award ticket (which is issued via AA).
Does anyone know if it can be done, and if so, when and where do I request it?
Thanks for your help.
Bob
I arrive in HK about 550 AM and so far, I can only get a 225 (1425) afternoon departure from HKG-BKK which is a LONG 8-1/2 hr layover. I will then not arrive at my hotel until late evening, losing my first day completely.
HKG-BKK is a Dragon Air flight. There are many morning flights from HKG-BKK, but on Jan 18 EWR departure, I have been trying for more than a month and it hasn't been available for this date for AWARD travel, but has been available on the Jan 19 from EWR (Jan 20 from HKG).
I am traveling solo. Once I arrive at HKG, if there is space on a morning flight from BKK-HKG, will Cathay or Dragon allow me to take the earlier flight on the same day, without an extra charge? I am a Marco Polo member using an Asia Miles member number, but have NO miles earned. Since AA issued this award ticket, I think I was told only AA can change it? If this is correct, do I have to go to AA at HKG airport/
I had asked Cathay on the phone and they said no on an award ticket (which is issued via AA).
Does anyone know if it can be done, and if so, when and where do I request it?
Thanks for your help.
Bob
Last edited by magicbob; Oct 30, 2018 at 11:01 am Reason: clarify not a Marco Polo member
#3
Join Date: Nov 2016
Posts: 121
HKG-BKK is operated by Cathay Pacific (CX) and I believe for AA award tickets they’re pretty strict with rebooking or changing flights at all - even for a fee. Although there is no harm in asking on arrival for the switch, but be prepared for that layover in HKG.
#4
Original Poster
Join Date: Jun 2011
Posts: 29
Have you or anyone here tried calling AA from HKG and having AA change the departure time, if available?
As that is what AA tells me needs to be done.
How about requesting to having your luggage released to you at HKG, in case an earlier flight opens?
As that is what AA tells me needs to be done.
How about requesting to having your luggage released to you at HKG, in case an earlier flight opens?
#5
Join Date: Jul 2010
Posts: 189
(Audio)
#6
Original Poster
Join Date: Jun 2011
Posts: 29
I have to get my luggage, wait and clear customs, then buy and have the seller set up my sim card. Last time I bought my sim at a Thai 7-11 per my hotels suggestions and spent days trying to have them get it to work so will not make this mistake again.
I expect to be out of the airport between 600 and 700pm. Then about an hour for my Grab to pick me up and arrive at my hotel. So hotel eta 7-8pm. Check in, unpack, light bite to eat, then go to sleep.
Therein goes my day :-(
I expect to be out of the airport between 600 and 700pm. Then about an hour for my Grab to pick me up and arrive at my hotel. So hotel eta 7-8pm. Check in, unpack, light bite to eat, then go to sleep.
Therein goes my day :-(
#7
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
AA cannot change the inventory CX released to partners itself, it has to be after CX release the seats for redemption. The recommendations come from the assumption that CX might offer last minute partner award seats depending on the load. I do find HKG - BKK forward cabins load fairly light, but not certain about Y.
#8
Join Date: Sep 2008
Posts: 7,875
I have to get my luggage, wait and clear customs, then buy and have the seller set up my sim card. Last time I bought my sim at a Thai 7-11 per my hotels suggestions and spent days trying to have them get it to work so will not make this mistake again.
I expect to be out of the airport between 600 and 700pm. Then about an hour for my Grab to pick me up and arrive at my hotel. So hotel eta 7-8pm. Check in, unpack, light bite to eat, then go to sleep.
Therein goes my day :-(
I expect to be out of the airport between 600 and 700pm. Then about an hour for my Grab to pick me up and arrive at my hotel. So hotel eta 7-8pm. Check in, unpack, light bite to eat, then go to sleep.
Therein goes my day :-(
#9
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
I have to get my luggage, wait and clear customs, then buy and have the seller set up my sim card. Last time I bought my sim at a Thai 7-11 per my hotels suggestions and spent days trying to have them get it to work so will not make this mistake again.
I expect to be out of the airport between 600 and 700pm. Then about an hour for my Grab to pick me up and arrive at my hotel. So hotel eta 7-8pm. Check in, unpack, light bite to eat, then go to sleep.
Therein goes my day :-(
I expect to be out of the airport between 600 and 700pm. Then about an hour for my Grab to pick me up and arrive at my hotel. So hotel eta 7-8pm. Check in, unpack, light bite to eat, then go to sleep.
Therein goes my day :-(
As long as the ticket is on CX, you will be able to check your bags all the way through when you arrive at EWR. The fact they're separate tickets won't matter.
#10
FlyerTalk Evangelist
Join Date: May 2006
Location: DTW, but drive to/from YYZ/ORD
Programs: Chase Ultimate Rewards 2MM, Diner Club points
Posts: 31,895
I haven't booked CX using AA miles in a while because of the devaluation, but I believe AA doesn't charge change fee if you keep origin and destination the same and merely change to a different HKG-BKK flight. So I would do two things after booking the award ticket
1) keep an eye on award seats of the flight you want to change to. call AA when you see seats
2) if day of flight comes, you can also ask at EWR when you check-in if you can change to a different HKG-BKK flight.
1) keep an eye on award seats of the flight you want to change to. call AA when you see seats
2) if day of flight comes, you can also ask at EWR when you check-in if you can change to a different HKG-BKK flight.
#11
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
If it's such a big deal to you, just do EWR-HKG on award, and buy a cash ticket HKG-BKK. Quite inexpensive to fly HKG-BKK. Just look for a cheap round-trip ticket on CX and either use the return, or throw it away.
As long as the ticket is on CX, you will be able to check your bags all the way through when you arrive at EWR. The fact they're separate tickets won't matter.
As long as the ticket is on CX, you will be able to check your bags all the way through when you arrive at EWR. The fact they're separate tickets won't matter.
I haven't booked CX using AA miles in a while because of the devaluation, but I believe AA doesn't charge change fee if you keep origin and destination the same and merely change to a different HKG-BKK flight. So I would do two things after booking the award ticket
1) keep an eye on award seats of the flight you want to change to. call AA when you see seats
2) if day of flight comes, you can also ask at EWR when you check-in if you can change to a different HKG-BKK flight.
1) keep an eye on award seats of the flight you want to change to. call AA when you see seats
2) if day of flight comes, you can also ask at EWR when you check-in if you can change to a different HKG-BKK flight.
For 2), I doubt CX can do anything at EWR given AA is the ticket issuer.
#14
Original Poster
Join Date: Jun 2011
Posts: 29
This is what I have been doing over the past month, and the earlier flights are still not available and we're only 10 weeks out.
AA advised today they are not sure the AA ticket agents (and that is IF the AA check in windows are open since I'll be at the airport around 11-1130pm) can change award tickets. They suggested I call AA.
Has anyone had success with AA check in agents changing another airlines ticket that AA issued for award travel?
In HK, is the airport lounge and public areas wifi very strong that I can call AA on their US # using Google Voice? As I won't have a sim car yet.
AA advised today they are not sure the AA ticket agents (and that is IF the AA check in windows are open since I'll be at the airport around 11-1130pm) can change award tickets. They suggested I call AA.
Has anyone had success with AA check in agents changing another airlines ticket that AA issued for award travel?
In HK, is the airport lounge and public areas wifi very strong that I can call AA on their US # using Google Voice? As I won't have a sim car yet.
#15
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
This is what I have been doing over the past month, and the earlier flights are still not available and we're only 10 weeks out.
AA advised today they are not sure the AA ticket agents (and that is IF the AA check in windows are open since I'll be at the airport around 11-1130pm) can change award tickets. They suggested I call AA.
Has anyone had success with AA check in agents changing another airlines ticket that AA issued for award travel?
In HK, is the airport lounge and public areas wifi very strong that I can call AA on their US # using Google Voice? As I won't have a sim car yet.
AA advised today they are not sure the AA ticket agents (and that is IF the AA check in windows are open since I'll be at the airport around 11-1130pm) can change award tickets. They suggested I call AA.
Has anyone had success with AA check in agents changing another airlines ticket that AA issued for award travel?
In HK, is the airport lounge and public areas wifi very strong that I can call AA on their US # using Google Voice? As I won't have a sim car yet.
HKG has free wifi.