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9.4 million passengersí data stolen from CX

9.4 million passengersí data stolen from CX

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Old Nov 1, 18, 1:34 pm   -   Wikipost
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Last edit by: kaka
Wiki Link
Cathay Pacific information site:
https://infosecurity.cathaypacific.com/en_HK.html

If you want to hold CX to legal standing for the loss of private data, the best shot would be using EU GDPR regulations:
What to write to DPO/CX ([email protected]) according to EU GDPR in very short... (ref #177)
(if CX is seen as a HK company, then EU GDPR would apply to all EU Citizen inc valid and expired (not renounced) BNO Holders; and if CX is seen managed by John Swire & Sons Ltd in the UK via Swire, then Data Protection Act 2018 (of UK) which includes GDPR would apply to EVERYONE)
  • ask for data that CX hold on you
  • highlight specifically which data was lost
    (there's a few things you could ask them according to GPDR... refer to the website)
They have 1 month to respond or they will have to give you a reasonable timeframe where they have to respond by within the 1 month before you can go to ICO.

If you are seeking compensation from CX the loss of private data, the following sites are dealing with class action against CX (not a legal advise)
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Old Oct 26, 18, 8:16 am
  #136  
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Join Date: Jun 2002
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For what? Despite all the moaning I haven't seen a single story of any loss. From 9.4M people you'd think a few would be out there by now if they exist.
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Old Oct 26, 18, 8:30 am
  #137  
 
Join Date: Jun 2010
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Originally Posted by christep View Post
For what? Despite all the moaning I haven't seen a single story of any loss. From 9.4M people you'd think a few would be out there by now if they exist.
I find it hard to believe 9.4 m people got their data stolen and nobody lost anything.

The fact that they waited 5 months after they confirmed the data lost to inform their customers is unforgivable. There are enough similar incidences out there for CX to know this is unacceptable - even if theyíre based in a justiation that may not cause them legal issues.

The real question is, what happened to protecting your own customers? Do they really think waiting will make things better reputation wise?
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Old Oct 26, 18, 8:36 am
  #138  
 
Join Date: Aug 2017
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I've taken a few CX/KA flights in the past few years but never dealt with CX/KA directly (i.e. all booking was made from travel agents or a codeshare partner), and I don't have Asia Miles / Marco Polo Club. I haven't received any notifications. Does that mean I am not affected?
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Old Oct 26, 18, 9:01 am
  #139  
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Originally Posted by hermanc View Post
I find it hard to believe 9.4 m people got their data stolen and nobody lost anything.
OK, so let's revisit this when evidence of any such loss emerges. Unless and until that happens this is a storm in a teacup.
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Old Oct 26, 18, 9:06 am
  #140  
 
Join Date: May 2006
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Originally Posted by christep View Post
OK, so let's revisit this when evidence of any such loss emerges. Unless and until that happens this is a storm in a teacup.
youíll have to proof if an incident was because of CX or BA. And any situation would very likely to be huahed anyways
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Old Oct 26, 18, 9:16 am
  #141  
 
Join Date: Jun 2018
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A stupid question: If I don't store any travel document (passport etc.) on their web, will it still get stored on their system (as they scan it anyway during boarding) which gets tied to my account?

I usually avoid saving my documents on the airline web etc.
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Old Oct 26, 18, 12:47 pm
  #142  
 
Join Date: Feb 2008
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Originally Posted by sxc View Post

Typically companies that recover from these situations end up being the most secure organisations. So flying another airline for this reason may end up being counter productive.
Color me a little frustrated that they were so easily hacked and then sat on it for seven months. That's the real kicker for me. In the grand scheme of things, the info isn't really all that sensitive, save for the travel document, but March? Come on.

You have to wonder if their internal systems for flight planning, etc. could be potentially hacked. Would we even know? This is an enormous cock-up.

Don't get me wrong, I love the Cathay experience, but can I trust them to even fly me right at this point, based on how they handled this?
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Old Oct 26, 18, 4:48 pm
  #143  
 
Join Date: Sep 2011
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With many people saying they won’t fly CX again...but how many actually cancelled booking? Or made changes to their future bookings as a result of this.
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Old Oct 26, 18, 6:45 pm
  #144  
Formerly known as jsfrSuperElite
 
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Originally Posted by FlyPointyEnd View Post
With many people saying they wonít fly CX again...but how many actually cancelled booking? Or made changes to their future bookings as a result of this.
Well, instead of booking CX for my upcoming trip to Singapore, I just booked a business class round trip with Singapore Airlines.
Gettting tired of CXís poor excuses and lack of accountability when they screw up.
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Old Oct 26, 18, 7:29 pm
  #145  
 
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Originally Posted by jsfrSE View Post

Well, instead of booking CX for my upcoming trip to Singapore, I just booked a business class round trip with Singapore Airlines.
Gettting tired of CXís poor excuses and lack of accountability when they screw up.
wish I could do the same, I have a Tokyo trip this November 1-4, Iím so tempted to just go an cancel it and book on a different carrier but since itís a long weekend itís quite hard getting any seats on any carrier returning to Manila on the 4th.
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Old Oct 26, 18, 10:43 pm
  #146  
 
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Originally Posted by FlyPointyEnd View Post


wish I could do the same, I have a Tokyo trip this November 1-4, Iím so tempted to just go an cancel it and book on a different carrier but since itís a long weekend itís quite hard getting any seats on any carrier returning to Manila on the 4th.
jal
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Old Oct 26, 18, 11:22 pm
  #147  
 
Join Date: May 2013
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Originally Posted by FlyPointyEnd View Post
With many people saying they wonít fly CX again...but how many actually cancelled booking? Or made changes to their future bookings as a result of this.
Hahaha. We always see a lot of people on this forum and in Hong Kong saying 'I'm not flying CX anymore due to the bad service, poor catering, always delayed flight etc.' but most CX flights are still packed.. I wonder why too hmm lol
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Old Oct 27, 18, 12:51 am
  #148  
 
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Originally Posted by kaka View Post

jal
full
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Old Oct 27, 18, 5:07 am
  #149  
 
Join Date: May 2018
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Have to say well done to CX for sacking most of their IT staff in May 2017 and now this? Well done at keeping their executives jobs safe and just cutting jobs from most of the IT team...

So can't blame the non existent IT team in CX (there's literally a skeleton team in there!)
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Old Oct 27, 18, 5:29 am
  #150  
 
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Originally Posted by FlyPointyEnd View Post


full
oh well. same for me except i can fly a day later. on JL.
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