Reward booking - Available online but not with Marco Polo ?
Jul 2, 2018, 12:13 pm
#1
Original Poster
Join Date: Dec 2011
Programs: EK Gold CX Silver, HHonors Gold
Posts: 39
Reward booking - Available online but not with Marco Polo ?
Today i had an unsatisfactory experience with MPC.
I want to amend an award booking i made by adding an extra sector to my HKG - AMS ticket, so the booking would become TPE - AMS. Reason is that TPE - AMS requires as much AsiaMiles as HKG - AMS (65K). Booking separate would be 81K miles.
I checked inventory for the award tickets TPE- HKG on 9 august 2018 and there were plenty. When i called Marco Polo to amend my booking, they stated they could not see any availability for TPE - HKG in J for 2 pax. I checked the inventory again via the Asia Miles website and again, plenty of availability:
Anyone that had a similar experience or tips to solve this situation ?
I emailed MPC with the suggestion that i book the flight TPE - HKG myself and get the AsiaMiles credited back to my account. No reply yet
I want to amend an award booking i made by adding an extra sector to my HKG - AMS ticket, so the booking would become TPE - AMS. Reason is that TPE - AMS requires as much AsiaMiles as HKG - AMS (65K). Booking separate would be 81K miles.
I checked inventory for the award tickets TPE- HKG on 9 august 2018 and there were plenty. When i called Marco Polo to amend my booking, they stated they could not see any availability for TPE - HKG in J for 2 pax. I checked the inventory again via the Asia Miles website and again, plenty of availability:
Anyone that had a similar experience or tips to solve this situation ?
I emailed MPC with the suggestion that i book the flight TPE - HKG myself and get the AsiaMiles credited back to my account. No reply yet
Last edited by Haaienvoer; Jul 2, 2018 at 1:51 pm Reason: aded reasoning for amending the ticket
Jul 2, 2018, 2:17 pm
#2
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
TPE-HKG-AMS is different from TPE-HKG + HKG-AMS. The fact that TPE-HKG is available as a standalone does not imply the TPE-HKG segment is available for TPE-HKG-AMS. If you can see that TPE-HKG-AMS is available online, then that is a different story.
Jul 2, 2018, 2:47 pm
#3
Original Poster
Join Date: Dec 2011
Programs: EK Gold CX Silver, HHonors Gold
Posts: 39
Ah, clear and your answer makes sense. It is not possible to look for TPE - HKG - AMS online.
Jul 2, 2018, 5:35 pm
#5
Original Poster
Join Date: Dec 2011
Programs: EK Gold CX Silver, HHonors Gold
Posts: 39
Sorry for the misunderstanding,
i can search for TPE-AMS but I know that the segment HKG-AMS is waitlisted for the date i have already an award ticket booked.
So when searching for TPE-AMS, knowing that HKG-AMS is waitlisted, i get waitlisted and there is no way of knowing whether the segment TPE-HKG opens up
i can search for TPE-AMS but I know that the segment HKG-AMS is waitlisted for the date i have already an award ticket booked.
So when searching for TPE-AMS, knowing that HKG-AMS is waitlisted, i get waitlisted and there is no way of knowing whether the segment TPE-HKG opens up
Jul 2, 2018, 8:35 pm
#6
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
I do not know if it will help but I would suggest calling again and trying another agent. Explain that you already have the HKG-AMS award and you want to add on a segment from TPE-HKG which has award space. If they attempt to claim it does not have award space you could create a new booking and give them the reference to prove it (do you have 24 hour free cancellation?). It seems like it should be possible but I do not know the limitations of their system.
Jul 3, 2018, 4:11 am
#7
Original Member
Join Date: May 1998
Location: Hong Kong
Programs: CX DM, JGC Sapphire, FWC Gold
Posts: 329
Just adding TPE-HKG may not work as they will have to reissue the ticket, meaning your original HKG-AMS booking will have to be cancelled, so that you can book you TPE-AMS (via HKG) again.