New Business class service - from July 2018 - Experiences and Discussion
#391
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
One permanent change I've made is my daytime Europe flights (2-3x a year) go to Emirates F. No more CX279/8 which I've done in the past, or this new Frankfurt flight. Nighttime to Europe, coming up I have Air France F booked one way and a BA F return, as bad as BA may sound to the forum. (to anyone interested, AF F is superb, especially when you transit in Paris). And apparently we saved 4k USD on my F ticket buying BA vs CX, I haven't done BA F in some time, and CX is in my doghouse. To North America, I've already done a round-trip to SFO on SQ and a one-way on JAL to JFK. I have another SQ "round-trip" booked to SFO / back from JFK. SQ ex-JFK via Frankfurt sounds fine, especially since I can add Singapore meetings at the end. Apparently they have the suites on that one so I'm sure it will be quite pleasant. SQ regular F isn't as comfortable as CX F, but I've found the service to be less variable and the galley party problem doesn't happen. Overall flying different carriers has been fun, and CX has bled quite a bit out of their loyalty out of me with actions that piled up over the last few years. I think what I'm trying to prove is how aggressively I have diversified my business without too much effort.
I cannot avoid CX. I easily will hit 1,600 miles each year. But my loyalty and appreciation is not what it once was. I think I might fly a few J class longhauls if the feedback here on the service was great, but I don't need to unless scheduling demands it. Given the the thoughts from posters I respect above (including yours!), I don't see a compelling reason to fly this new CX J service if not necessary. It sounds like a downgrade not an upgrade.
Last edited by QRC3288; May 28, 2019 at 12:59 am
#392
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
There are several airlines who have stopped using trays in business class, setting the cutlery and plates on a cloth laid directly on the table. Even on CX, they do this in First Class; ultimately it's about manpower or the lack of it. Let's not pretend its solely about safety and turbulence.
It's to small to comfortable put cutlery, plates, glassware, etc on it. So, yeah, there is a reason one gets trays with CX.
And yes, I once tried to put the tray aside, put all items direct on the table and found out myself, what I write
Why do you think, there is a table cloth underneath the tray ? Ever thought about the tray departing the table ?
Last edited by Cambo; May 28, 2019 at 1:47 am
#393
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
I'll add as well that CX has managed to completely overstress its FAs, too. They practically run down the aisle trying to provide timely service. It's an interesting cultural difference with American crews, who just serve at their regular pace, even if it means you wait three hours for your meal.
Suppose, for half of the servings, something is forgotten, it'll require double the amount of aisle run-downs by the crew than minimal required.
No, see my previous post. There are practical limitations, which does force CX to the choices, being complained about.
#394
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
That's why I think your earlier argument about trays preventing the chinaware form going to China is incorrect because the tray can easily slip off the table because of the table cloth during turbulence.
#395
Join Date: May 2019
Location: HKG, EDI
Programs: MPC Silver
Posts: 33
Just got off the 27th CX254 flight. A pleasant surprise was that I missed the breakfast service and they still brought me food 35 minutes before landing. Dinner wasn't too shabby too. I noticed that the FA was still using pen/paper to jot down who's eating what - I thought they moved to tablets? Also, no sign of the breakfast sheet that you hang somewhere ...
#396
Join Date: Aug 2012
Posts: 6,752
Not sure if this were the exception, but, on my DUB - HKG last week (usually in F, but only J on this route), there seemed to be an abundance of burgers. Matter of fact, the person to my right had the burger for dinner, and then 2 more later during the flight, as with the person in front me. While the food was average, the FAs on this flight were excellent, especially the one assigned to our section. This was one of those flights where most Pax held the view that the FA call button's intended purpose were to request whatever is required during the flight, e.g., water, snack, burgers, drink, etc...and the FAs, unlike the NA FAs, didn't seem to have an issue or show any frustration.
#397
Join Date: May 2019
Location: HKG, EDI
Programs: MPC Silver
Posts: 33
... This was one of those flights where most Pax held the view that the FA call button's intended purpose were to request whatever is required during the flight, e.g., water, snack, burgers, drink, etc...and the FAs, unlike the NA FAs, didn't seem to have an issue or show any frustration...
#398
Join Date: Aug 2012
Posts: 6,752
So, you have these NA FAs whose unspoken rule is to only use the call buttons in case of near emergencies. One reason why I tend to avoid NA based carriers on long haul flights.
#399
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Please report back.
Please report back.
The core of science and knowledge is investigation. If it works according your ideas, please post and we all demonstrate to CX, they got it wrong and how it should be done.
#400
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Just got off the 27th CX254 flight. A pleasant surprise was that I missed the breakfast service and they still brought me food 35 minutes before landing. Dinner wasn't too shabby too. I noticed that the FA was still using pen/paper to jot down who's eating what - I thought they moved to tablets? Also, no sign of the breakfast sheet that you hang somewhere ...
Maybe, they have internal records of me, being a nice guy towards CX
The table vs. paper/pen: It was me who reported that, based on my interaction with the ISM, though it would be introduced early may on the HKG-BOS flight. Though, they also did have tech issues, because the table got out of range of the on board service network and the FA does have to go back to the galley to let the table re-sync, etc. I forgot to ask whether this application would be an "on-line" (ie GUI only on the table) or an "off-line" one (ie some intelligence on the tablet to temporary store the input). Sorry about that. Let me try to get to know that next week or so
#401
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,664
Ugh, really? The burger is just about the only reliably good item on the menu. If the goal is to ruin the meal service completely, they’re well on their way toward achieving it.
#402
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
Well, eating is the proof of the pudding, remove the cloth and see how stable the tray has become.
Please report back.
The core of science and knowledge is investigation. If it works according your ideas, please post and we all demonstrate to CX, they got it wrong and how it should be done.
Please report back.
The core of science and knowledge is investigation. If it works according your ideas, please post and we all demonstrate to CX, they got it wrong and how it should be done.
There are several airlines who have stopped using trays in business class, setting the cutlery and plates on a cloth laid directly on the table. Even on CX, they do this in First Class; ultimately it's about manpower or the lack of it. Let's not pretend its solely about safety and turbulence.
However, this has never been an argument of the tablecloth, but the cheap tray they use to serve the meals on which @Kacee mentioned. I believe when s/he said "tacky" it was to describe the trays as "not having or exhibiting good taste." rather than "somewhat sticky to the touch".
#403
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
However, this has never been an argument of the tablecloth, but the cheap tray they use to serve the meals on which @Kacee mentioned. I believe when s/he said "tacky" it was to describe the trays as "not having or exhibiting good taste." rather than "somewhat sticky to the touch".
#404
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
CX 100 too as well. I thought they're not doing it for Australia.
Personally I don't mind trays.
Elimination of the casseroles is good.
Wonder if I can have both dessert and cheese. But after dessert, I was getting kinda full...
Personally I don't mind trays.
Elimination of the casseroles is good.
Wonder if I can have both dessert and cheese. But after dessert, I was getting kinda full...
#405
Join Date: Nov 2011
Posts: 547