New Business class service - from July 2018 - Experiences and Discussion
May 24, 2019, 12:51 am
#376
Join Date: Nov 2011
Posts: 547
It's an interesting behind the scenes look into CX even if you don't understand Cantonese and have 20 minutes to spare.
Source:
May 24, 2019, 1:33 am
#377
Join Date: Oct 2018
Posts: 481
The grass is always greener.
tbh if the steak is like this I prefer to have no steak
Disappointing CW experience
tbh if the steak is like this I prefer to have no steak
Disappointing CW experience
May 24, 2019, 4:47 am
#378
Join Date: Oct 2018
Posts: 481
May 27, 2019, 2:11 pm
#379
Join Date: Oct 2018
Programs: airponts
Posts: 136
Following the change in caterer to DO&CO this month the evening LHR-HKG flights have been downgraded to Brunch for 2nd meal in J class. It's truly horrible!!!
That means no more breakfast cards. Only one western option gets pastries for breakfast and the uplift is around 30-50% the pax load only. If you want dessert for the 2nd meal, then you'll have to stick with the veg main option. Chinese option gets you no pastry and no dessert.
The bowl of fruit as a starter had two tiny pieces of melon and two halves of a strawberry - I wonder what the portion would be like in PEY/Y?
Worse still I took the last flight (CX 254 10:20pm) out and it was a 'Supper' service contrary to a full Dinner which has been the case for the past 15 years - no appetizers and limited choice of breads and greens and mains etc. The crew were embarrassed when I pointed out that we have fewer entree choices in J now than PEY
That means no more breakfast cards. Only one western option gets pastries for breakfast and the uplift is around 30-50% the pax load only. If you want dessert for the 2nd meal, then you'll have to stick with the veg main option. Chinese option gets you no pastry and no dessert.
The bowl of fruit as a starter had two tiny pieces of melon and two halves of a strawberry - I wonder what the portion would be like in PEY/Y?
Worse still I took the last flight (CX 254 10:20pm) out and it was a 'Supper' service contrary to a full Dinner which has been the case for the past 15 years - no appetizers and limited choice of breads and greens and mains etc. The crew were embarrassed when I pointed out that we have fewer entree choices in J now than PEY
May 27, 2019, 4:53 pm
#380
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
My first experience with the new service LAX-HKG CX883 last week. Wow, felt like I was on UA. The trays are unbelievably tacky, the choices weak. I had the "spicy shrimp" and they were not spicy at all, just four shrimp in a sweet gloppy tomato based sauce, with no side. And no cheeseburger for a snack.
It's not like CX catering before was anything great, but these cuts have really diminished my enthusiasm for CX longhaul. Especially with the increasingly tired 77W hard product. Just wish NH had a nighttime departure from SFO, their food is SO much better.
It's not like CX catering before was anything great, but these cuts have really diminished my enthusiasm for CX longhaul. Especially with the increasingly tired 77W hard product. Just wish NH had a nighttime departure from SFO, their food is SO much better.
May 27, 2019, 6:50 pm
#381
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
My first experience with the new service LAX-HKG CX883 last week. Wow, felt like I was on UA. The trays are unbelievably tacky, the choices weak. I had the "spicy shrimp" and they were not spicy at all, just four shrimp in a sweet gloppy tomato based sauce, with no side. And no cheeseburger for a snack.
I haven't yet tried the "new service". At this point I'm intentionally avoiding it.
May 27, 2019, 9:48 pm
#382
Join Date: Nov 2017
Location: JFK/EWR/SFO/LAX/YYZ <-> HKG, PEK, CKG
Programs: CX, Hyatt
Posts: 155
My first experience with the new service LAX-HKG CX883 last week. Wow, felt like I was on UA. The trays are unbelievably tacky, the choices weak. I had the "spicy shrimp" and they were not spicy at all, just four shrimp in a sweet gloppy tomato based sauce, with no side. And no cheeseburger for a snack.
It's not like CX catering before was anything great, but these cuts have really diminished my enthusiasm for CX longhaul. Especially with the increasingly tired 77W hard product. Just wish NH had a nighttime departure from SFO, their food is SO much better.
It's not like CX catering before was anything great, but these cuts have really diminished my enthusiasm for CX longhaul. Especially with the increasingly tired 77W hard product. Just wish NH had a nighttime departure from SFO, their food is SO much better.
Do however agree the grass is greener - just as I thought HX J was bad, I had AC J this weekend as well and for the entree I actually prefer CX Y's western...I'm sure new CX J can't be worse.
Does anyone know if 254's change to supper affect F as well?
May 27, 2019, 11:41 pm
#383
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Actually, a tech firm has spent a lot of effort to realize the tacky surface and CX pays significant money for this tech feature.
It's there, to avoid that the Chinaware goes to China, when it gets turbulent and/or when a FA makes a sudden movement with the tray in hands.
It's there, to avoid that the Chinaware goes to China, when it gets turbulent and/or when a FA makes a sudden movement with the tray in hands.
May 27, 2019, 11:55 pm
#384
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Regarding the cheeseburger: Did you ask for a cheeseburger, of for a Beefburger, that comes with a slice of cheese ? Was it on the menu anyhow ?
And the Fries should come with mayonaise, drop the ketchup .......
May 28, 2019, 12:00 am
#385
Original Poster
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
Ex-USA there's no burger for this season and possibly into the future. Don't ask me why, ask Ed and Kim
Wow I'm surprised you haven't got a hold on it yet 
the rollout will be complete by August 2019!
the rollout will be complete by August 2019!
May 28, 2019, 12:01 am
#386
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
There are several airlines who have stopped using trays in business class, setting the cutlery and plates on a cloth laid directly on the table. Even on CX, they do this in First Class; ultimately it's about manpower or the lack of it. Let's not pretend its solely about safety and turbulence.
May 28, 2019, 12:02 am
#387
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
May 28, 2019, 12:04 am
#388
Original Poster
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
For new J - the burger ex USA has been replaced with some sort of pie for now, as usual, CX loves fixing things that are not broken!!!
May 28, 2019, 12:22 am
#390
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
I'll add as well that CX has managed to completely overstress its FAs, too. They practically run down the aisle trying to provide timely service. It's an interesting cultural difference with American crews, who just serve at their regular pace, even if it means you wait three hours for your meal.
I think you're joking, but will add nonetheless that many other airlines use trays in business class. CX's is the cheapest looking I've seen.
I think you're joking, but will add nonetheless that many other airlines use trays in business class. CX's is the cheapest looking I've seen.