New Business class service - from July 2018 - Experiences and Discussion
Apr 26, 2019, 10:46 am
#301
Join Date: May 2017
Location: SIN
Programs: AS MVPG75k, AA Plat
Posts: 741
nah mate, I've had problems with catering on QR due to communications. On 10 flights I took, I asked no bread each time, yet still got bread (message didn't get through). Almost had to wait for awhile to get my preferences confirmed on fuller flights (needed to ask galley or other aisle).
Additionally i really don't get all the fuss with QR food, I frequently get dry and horrible food, particularly on flights that are not ex-DOH. Quality not any better than CX. In fact I've had better on CX's more flagship routes (though also much worst on other routes). Some airlines I find to have consistently pretty good food are JL, SQ, and BA(!?!) (on the new service routes)
Additionally i really don't get all the fuss with QR food, I frequently get dry and horrible food, particularly on flights that are not ex-DOH. Quality not any better than CX. In fact I've had better on CX's more flagship routes (though also much worst on other routes). Some airlines I find to have consistently pretty good food are JL, SQ, and BA(!?!) (on the new service routes)
TK has good food in J. KE's western course also nothing to scoff at.
Edit: These days SV also has good food in J.
Apr 26, 2019, 1:22 pm
#302
Join Date: Aug 2013
Programs: Hilton Diamond, CX MPO DM
Posts: 96
I had my first experience with the new business class service on CX219 (HKG-MAN).
I thought of testing how many items could be ordered. Could I have chosen both appetiser AND soup? Could I have cheese, fruits, dessert AND ice cream? The answer to both questions is surprisingly yes (and it was a full cabin) but I had to specifically ask for the items (i.e. they are not proactively offered).
Also wanted to know how flexible they can be - so I selected the full western breakfast option and scribbled an additional request to have yogurt with granola (which is only available as part of the continental breakfast option). I also selected 2 drinks (1 hot and 1 cold).
Breakfast service started 2 hours before landing. Strangely, those who chose express breakfast option was served first (I thought the point is to let them have time for more sleep??). My full breakfast was served 1 hour 15 mins prior to landing (that's 45 mins of waiting, not even the drink was served first), meaning the pastries were cold by then. The additional request for yogurt with granola was fulfilled, but only 1 drink was provided on the tray. Had to ask separately for the other drink. In all fairness, the tray wouldn't comfortably fit 2 drinks. Liked the breakfast card concept so hopefully the delivery gets better in the future.
I thought of testing how many items could be ordered. Could I have chosen both appetiser AND soup? Could I have cheese, fruits, dessert AND ice cream? The answer to both questions is surprisingly yes (and it was a full cabin) but I had to specifically ask for the items (i.e. they are not proactively offered).
Also wanted to know how flexible they can be - so I selected the full western breakfast option and scribbled an additional request to have yogurt with granola (which is only available as part of the continental breakfast option). I also selected 2 drinks (1 hot and 1 cold).
Breakfast service started 2 hours before landing. Strangely, those who chose express breakfast option was served first (I thought the point is to let them have time for more sleep??). My full breakfast was served 1 hour 15 mins prior to landing (that's 45 mins of waiting, not even the drink was served first), meaning the pastries were cold by then. The additional request for yogurt with granola was fulfilled, but only 1 drink was provided on the tray. Had to ask separately for the other drink. In all fairness, the tray wouldn't comfortably fit 2 drinks. Liked the breakfast card concept so hopefully the delivery gets better in the future.
Apr 26, 2019, 1:44 pm
#303
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
.... Could I have chosen both appetiser AND soup? Could I have cheese, fruits, dessert AND ice cream? The answer to both questions is surprisingly yes (and it was a full cabin) but I had to specifically ask for the items (i.e. they are not proactively offered).
Also wanted to know how flexible they can be - so I selected the full western breakfast option and scribbled an additional request to have yogurt with granola (which is only available as part of the continental breakfast option). I also selected 2 drinks (1 hot and 1 cold).
Last time, I woke up just over 45 mins out and still got served my full breakfast with the 3 drinks I did request. They initially did forget the pepper/salt though.
I once got a cold tea
Every decent restaurant does nowadays have mobile ordering devices and everything "on the computer", in-stead of a manual post-it administration .....
Apr 26, 2019, 2:04 pm
#304
Join Date: Aug 2013
Programs: Hilton Diamond, CX MPO DM
Posts: 96
Thanks for chipping in!
The part on garlic bread was interesting. I suddenly recall that there is no longer a bread selection. It was one roll for the dinner service and one croissant + danish for the breakfast service. Have you managed to get a garlic bread under the new meal service?
The part on garlic bread was interesting. I suddenly recall that there is no longer a bread selection. It was one roll for the dinner service and one croissant + danish for the breakfast service. Have you managed to get a garlic bread under the new meal service?
Apr 30, 2019, 7:42 pm
#307
Join Date: Oct 2005
Location: USA
Programs: SQ PPS SOLITAIRE, AA ,HHONOR GOLD, BONVOY GOLD, IHG PLAT
Posts: 2,041
Thanks for chipping in!
The part on garlic bread was interesting. I suddenly recall that there is no longer a bread selection. It was one roll for the dinner service and one croissant + danish for the breakfast service. Have you managed to get a garlic bread under the new meal service?
The part on garlic bread was interesting. I suddenly recall that there is no longer a bread selection. It was one roll for the dinner service and one croissant + danish for the breakfast service. Have you managed to get a garlic bread under the new meal service?
Side salads are gone, too
May 1, 2019, 12:26 am
#309
Join Date: Jul 2017
Location: CGK
Posts: 2,375
May 1, 2019, 7:29 am
#311
Join Date: Aug 2018
Posts: 170
Will be flying MEL-HKG (777ER) in 2 days and HKG-MEL (A359) in early May.
I presume will be the old service on the way to HKG, hope to experience the new service on the way back. But someone here said that Australia flights will get new service later instead of May as originally planned.
I will leave comments after the flights. Anyone has any update?
May 1, 2019, 10:29 am
#312
Join Date: Jul 2018
Posts: 32
Heading back in 3 days, will see if the new service has started.
May 1, 2019, 4:11 pm
#313
Join Date: Mar 2006
Location: HKG
Programs: CX Diamond / OWE
Posts: 277
Just got off CX 845 and the new J menu wasn't too bad, although I was disappointed there was no burger option for snacks.
Breakfast came with one croissant and one danish - both were so good I asked for more. The FA came with a basket full of pastries.
Breakfast came with one croissant and one danish - both were so good I asked for more. The FA came with a basket full of pastries.
May 1, 2019, 6:54 pm
#314
Join Date: Oct 2005
Location: USA
Programs: SQ PPS SOLITAIRE, AA ,HHONOR GOLD, BONVOY GOLD, IHG PLAT
Posts: 2,041
May 2, 2019, 1:08 am
#315
Original Poster
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
Some improvements are coming soon! For those flying to Boston this month you may have a chance to try it out.
