Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Cathay Pacific | Marco Polo Club
Reload this Page >

New Business class service - from July 2018 - Experiences and Discussion

New Business class service - from July 2018 - Experiences and Discussion

Old Aug 12, 18, 8:38 pm
  #106  
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
Location: HKG
Programs: Asia Miles. Not bothering to join Marco Polo.
Posts: 16,783
Originally Posted by percysmith View Post
"You bunch of retards at office, offering a more intensive experience for passengers while the same set of crew remains the same. With more china plates to collect I canít wait the passengers complain about the noise we are making while doing the service throughout the whole flight. Dear pax: Start minimise your rest instead of maximising it from now on. And please please donít complain that about the so called noise. FFS!Ē
CX is making some hype about Restaurant Style in its investor presentations https://www.bloomberg.com/news/video...gh-patch-video - it seems management want to say they are doing something to attract premium pax (but without spending real money)
percysmith is offline  
Old Aug 12, 18, 9:03 pm
  #107  
sxc
Moderator, Cathay Pacific
 
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Gold, Hyatt Glob
Posts: 10,401
Originally Posted by FlyPointyEnd View Post
When I shared this to a crew friend, they told me bread is not served on Brunch service on ORD...was it a new change? or they never served bread even on the old meal service?

I find it a bit ridiculous as Lunch and Supper service would have bread, even afternoon meal service between HKG and TPE/MNL have them....
I don't think I've ever had the "second" meal without bread or pastries.

Here are the sample photos from the press event. Most of the breakfast meals don't have bread, but there is one photo where there is a cooked breakfast (not continental) with pastries.




sxc is offline  
Old Aug 13, 18, 3:34 am
  #108  
 
Join Date: Jul 2013
Location: HKG
Programs: A3 *G, CX MPC GO, IHG, OZ, NH (no longer UA MP*G thanks to SMJ)
Posts: 474
Originally Posted by sxc View Post
...

Here are the sample photos from the press event. ...




Now I realise tray really does not come with table cloth...how classy.

I believe nowadays even universities have cafeteria with better food presentation.
royng is offline  
Old Aug 13, 18, 4:11 am
  #109  
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
Location: HKG
Programs: Asia Miles. Not bothering to join Marco Polo.
Posts: 16,783
@royng: YMMV but presentation has no value to me.

They can present food like space food https://en.wikipedia.org/wiki/Space_food as far as I care so long as they improve quality.

I am against any suggestion that presentation increases any value <-- I've seen CX try too hard to tweak presentation but destroying value in the process. This behaviour should be discouraged.
percysmith is offline  
Old Aug 13, 18, 6:07 am
  #110  
 
Join Date: Apr 2001
Location: HK
Programs: QF Emerald. CX Nobody
Posts: 2,794
imagine spoofing client to fly CX with promise of restaurent style food only to find out its blatant lie and utter rip off at best.

in any business key is underpromise and over deliver... not other way around like CX has done. ceo may earn kudos at the media presentation for next 3mth, but imagine backlash when those analyst fly themselves and truth is unfold...

just be truthful, tell the clients we suck at catering but have best bed (not true) and best schedule (maybe) at lowest price for your needs. sell your strength, not the weakness
fakecd is offline  
Old Aug 13, 18, 6:32 am
  #111  
 
Join Date: Jan 2017
Programs: BA SL, CX GR, IHG Plat
Posts: 438
Originally Posted by royng View Post
Now I realise tray really does not come with table cloth...how classy.

I believe nowadays even universities have cafeteria with better food presentation.
Agreed. Once thought itíd be closer to QR, but the gap doesnít get any closer if not further.
royng likes this.
SLGO is offline  
Old Aug 13, 18, 7:52 am
  #112  
 
Join Date: Jan 2018
Programs: MPCGO
Posts: 123
I wonder when CX would adopt the Book the Cook concept of SQ...
mbamejia is offline  
Old Aug 14, 18, 8:45 pm
  #113  
 
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,663
Looks like folks are definitely starting to notice the new J service on CX...

CX 807 business class ORD to HKG
swingaling is offline  
Old Aug 18, 18, 4:33 pm
  #114  
 
Join Date: Aug 2007
Location: HNL
Posts: 989
Cx 806 hkg-ord

I thought meals were better than CX807 ORD-HKG


Shanghainese drunken chicken


Spicy prawn laksa


Hong Kong char siu pork


Chicken and shiitake mushroom congee

Carfield and clubeurope like this.
MrJBoy is offline  
Old Aug 18, 18, 7:13 pm
  #115  
 
Join Date: Jan 2018
Programs: MPCGO
Posts: 123
Originally Posted by MrJBoy View Post
I thought meals were better than CX807 ORD-HKG


Shanghainese drunken chicken


Spicy prawn laksa


Hong Kong char siu pork


Chicken and shiitake mushroom congee

The "plating" looks so sad...
royng likes this.
mbamejia is offline  
Old Aug 20, 18, 1:22 am
  #116  
Marriott Contributor Badge
 
Join Date: Jul 2017
Location: EDI, TYO, CGK
Programs: CX MPC Diamond, BAEC Gold, SK EBS Silver, JX COSMILE Insighter
Posts: 1,876
Originally Posted by mbamejia View Post
The "plating" looks so sad...
Maybe it's the lighting that makes it less appealing, though the lack of a table cloth on the tray still gets on my nerves.
royng likes this.
clubeurope is offline  
Old Aug 20, 18, 3:31 pm
  #117  
 
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,567
This a bummer. I am hoping F awards open up before my 9/17 departure.
jmj9905 is offline  
Old Aug 20, 18, 9:01 pm
  #118  
 
Join Date: Jun 2015
Location: Dubai
Programs: Flying Blue, Marco Polo, Skywards, Etihad Guest, IHG
Posts: 257
I was wondering, for those who have experienced the new service, were the FAs more chatty? more interaction with the passengers as promised? or were they more distressed than ever?
flubber likes this.
rienhart87 is offline  
Old Aug 21, 18, 9:04 am
  #119  
 
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,663
Those trays are all too reminiscent of institutional food service (hospitals, schools, prisons, etc). Not really a great association for such an expensive product.
swingaling is offline  
Old Aug 23, 18, 8:15 pm
  #120  
 
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 709
Looking at the press presentation pictures, I definitely would call this restaurant quality presentation.

Unfortunately, to let the whole work out properly, the crockery style should reflect the rest of the items.
Ie the food itself as well as the surroundings where the whole is placed.

Compare the avant-garde (alike, I am not a specialist in that) crockery with the green/beige/brownish coloring of the CX cabins. No fit, so to say.

The same for the food on the plates. The style of the food simply does not match with the crockery.

Somebody made a partial solution, so to say.

Today, I did AMS-HKG and the service flow was changed. The tray trolley is no longer hauled through the cabin, though left in the galley and the trays (old style with white cloth), brought to the passengers individually. I considered this to be a positive item. It's less of an assembly line and it does give some more rest in the cabin (ie no flight attendants making a lot of hasty assembly movements in the aisles). The drinks, mains and desert were still done the original way, which felt OK.

Crew was a little more interacting, which I found a positive item, though it was obvious, they did not have enough time to be chatty. On descent, the captain had to request the cabin crew TWICE to prepare the cabin for landing. The first time no action seemed to be taken, crew busy to clean-up the remnants of the breakfast, no announcements made, etc.

I think, CX still has some steps to go, to get the overall picture fitting.

Today’s food was definitely better than before, for both taste and presentation.
Cambo is offline  

Thread Tools
Search this Thread
Search Engine: