Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Cathay Pacific | Marco Polo Club
Reload this Page >

New Business class service - from July 2018 - Experiences and Discussion

New Business class service - from July 2018 - Experiences and Discussion

Old Jun 22, 19, 8:19 pm
  #421  
 
Join Date: Feb 2005
Posts: 787
Just flew HKG-JFK vv and didn't appreciate being woken up in the middle of my sleep to serve the 2nd meal. The whole meal timing is weird and the entire service is hurried and even then it took near to 2.5 hours to serve the entire cabin. I didn't get a refill of drinks too. The crew were too busy running up and down the aisle to remember that I have asked for another drink. The new service is a disaster. I very much prefer just a casserole and just get my meals served to me ASAP. I don't care about the presentation of my meals.
Carfield, jagmeets, Kacee and 2 others like this.
RA-wannabe is offline  
Old Jun 22, 19, 8:26 pm
  #422  
sxc
Moderator, Cathay Pacific
Accor Contributor Badge
 
Join Date: Dec 2004
Programs: CX Green, BAEC Gold, QF Gold, Hyatt Glob
Posts: 9,656
@ra-wannabe which flight number were you on, and did the menu say the second meal would be served mid flight, or did it say served prior to landing?

If it said prior to landing, but was served mid flight, please complain. Crew who take it upon themselves to change this timing to suit themselves should be reprimanded.
Carfield likes this.
sxc is offline  
Old Jun 23, 19, 7:37 am
  #423  
 
Join Date: Feb 2005
Posts: 787
The menu did say that the meals are to be served mid flight. I was on CX 830 and CX 841. It was probably due to feedback from cabin crew that they could not finish the service on time if they serve the second meal prior to landing and as a result, management changed the timing of the second meal to mid flight. But still, serving the second meal mid flight makes no sense.
Carfield likes this.
RA-wannabe is offline  
Old Jun 23, 19, 3:30 pm
  #424  
 
Join Date: Jan 2007
Location: YYZ
Programs: CX MPC GO, AMEX PLAT, Hilton Gold, Marriott Gold, Radisson Gold, IHG Spire
Posts: 205
The mid-flight meal time on long haul J has long been a problem even with the old service. I hated it personally.

[Meal times and] Transpacific service on CX on J
Carfield and ijgordon like this.
etkuo is offline  
Old Jun 30, 19, 6:57 am
  #425  
 
Join Date: Jan 2015
Posts: 182
I discovered an unintended consequence of the new service on my latest flight. They asked what I wanted for dinner shortly after takeoff and I ordered. But it doesn't come straight away, there is quite a gap between ordering and dinner service. After a while I got sleepy, so I decided I'd just try and get some sleep. Then I had to summon an attendant just to cancel my order, which was a bit awkward.

I did appreciate the light breakfast option, as the attendant was ready to go with my coffee and pastries almost the minute I woke up. (She actually said she would get my breakfast ready while I used the bathroom, which I thought was a bit presumptuous! I did need to go, but...)
lionelhutz is offline  
Old Jun 30, 19, 8:49 am
  #426  
 
Join Date: Jun 2007
Programs: SQ AA TK
Posts: 1,352
Originally Posted by RA-wannabe View Post
The menu did say that the meals are to be served mid flight. I was on CX 830 and CX 841. It was probably due to feedback from cabin crew that they could not finish the service on time if they serve the second meal prior to landing and as a result, management changed the timing of the second meal to mid flight. But still, serving the second meal mid flight makes no sense.
Well I did 841 a month ago, and the meal was done prior to landing.
dfs24 is online now  
Old Jul 2, 19, 8:17 am
  #427  
 
Join Date: Feb 2019
Location: Australia
Programs: QF, KF, CX, HH, SL
Posts: 22
Flew CX142 in June and CX257 two days ago.

Both flights were in J. New service results in noticeably more foot traffic as the crew go up and down the aisles taking the meals to each passenger.

Having said that, crew were great on both flights and food was of good quality and ample in quantity.
FlyPointyEnd likes this.
gobblercat is offline  
Old Jul 3, 19, 5:19 pm
  #428  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG75K; Marriott Titanium; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 40,911
Just arrived from SFO on CX851 . . . they had the beef burger as both a dinner option and the mid-flight snack. Very solid crew, nice flight.
Kacee is offline  
Old Jul 18, 19, 10:14 pm
  #429  
 
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,560
Just flew CX811 BOS-HKG in J. Have they further “improved” the meal service in the past few months? I’d previously experienced the new catering approach several times in J, but this flight had additional cost cutting.

1. Aside from PDB, no pre-meal drink service.
2. No warm nuts served.
3. No starter course at all and salad had to be requested (not offered automatically).
4. Much smaller dinner roll, of the frozen premade variety (absolute cheapest dinner roll money can buy)

On the plus side, there were a couple extra entree options. And service was much faster than when they first rolled out the new service. The meal service was concluded within 90 minutes of take off (or less). Granted, I was seated in 11A, so I was served first.

Also, the beef burger is still on the snack menu.
swingaling is offline  
Old Jul 18, 19, 10:20 pm
  #430  
sxc
Moderator, Cathay Pacific
Accor Contributor Badge
 
Join Date: Dec 2004
Programs: CX Green, BAEC Gold, QF Gold, Hyatt Glob
Posts: 9,656
@swingaling are you comparing to previous flights on the same flight number? CX811 departs at 1.50am, and it sounds like this is a supper service to try and get it done as soon as possible due to people wanting to sleep.
sxc is offline  
Old Jul 18, 19, 11:54 pm
  #431  
 
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,560
Originally Posted by sxc View Post
@swingaling are you comparing to previous flights on the same flight number? CX811 departs at 1.50am, and it sounds like this is a supper service to try and get it done as soon as possible due to people wanting to sleep.
You're right. It’s a supper service, so no starter. For some reason, I do remember the food portions being larger in the past.
swingaling is offline  
Old Jul 19, 19, 1:22 am
  #432  
 
Join Date: Dec 2016
Programs: CX MPC DM
Posts: 320
Originally Posted by sxc View Post
@swingaling are you comparing to previous flights on the same flight number? CX811 departs at 1.50am, and it sounds like this is a supper service to try and get it done as soon as possible due to people wanting to sleep.
Similar thing happening on CX899 from EWR, which departs around the same time. Just flew that route last week for the first time since the new meal service deployed. I didn't grab the menu, but entree choices were limited. I ended up choosing the burger since nothing else looked appealing.
synthkeys is offline  
Old Aug 21, 19, 11:09 am
  #433  
soy
 
Join Date: Dec 2008
Location: DUB-BOS
Programs: Rapidly decreasing - BA Silver, O6 *G, HH DIA, Mrr PLT, Assorted debris
Posts: 2,505
So I have not read back through this thread, but the use of ipads to take orders needs to be reconsidered. Flew back from HKG last month and it took 3x longer than necessary even for simple selections. Pencil and paper ala QR or TK (both of whom are known for elaborate catering) would be exponentially more efficient.

On the plus side - had the burger as a snack, very tasty
eagle215 likes this.
soy is offline  
Old Sep 3, 19, 12:04 am
  #434  
sxc
Moderator, Cathay Pacific
Accor Contributor Badge
 
Join Date: Dec 2004
Programs: CX Green, BAEC Gold, QF Gold, Hyatt Glob
Posts: 9,656
Looks like the ipad ordering system has been rolled out, or at least is in the process. Seemed to be smooth for me, but ordering drinks has limited flexibility. When you ask for certain mixed drinks, they don't seem to be able to enter this into the ipad, and instead the individual components of the drink are delivered to you for self-mixing. I suspect this is because the ipad is "tick and flick" and they just have standard items on there, so any special requests can't be handled.
Carfield likes this.
sxc is offline  

Thread Tools
Search this Thread