New Business class service - from July 2018 - Experiences and Discussion
#181
Join Date: Oct 1999
Location: New York
Posts: 7,298
So soup service is gone?
Well if the starter courses are reduced to only one choice, I presume the soup, which many FT talkers and passengers seem to like, will be cut because the UK based crews don't like it.
Am I correct in my assumption?
Carfield
Am I correct in my assumption?
Carfield
#182
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,263
Update regarding PSJ new business class service:
Effective December 1st, there will not be any choice of appetizers anymore as the number of appetizers will be reduced from three to just one (take it or leave it). Apparently has to do with too many CC complaining and rollout of new service with LHR base.
Effective December 1st, there will not be any choice of appetizers anymore as the number of appetizers will be reduced from three to just one (take it or leave it). Apparently has to do with too many CC complaining and rollout of new service with LHR base.
#183
Join Date: Jul 2000
Location: ey class
Posts: 258
I think the soup and salad are offered as "Main"....
there has been loads of complaints about the insufficient choices for years now, especially in F and J.... possibly in Y too. All these reports are going unheard. These comforts, together with the hardware, should not be cut. The only people that suffers are the crew in dealing with the unsatisfied passengers.
there has been loads of complaints about the insufficient choices for years now, especially in F and J.... possibly in Y too. All these reports are going unheard. These comforts, together with the hardware, should not be cut. The only people that suffers are the crew in dealing with the unsatisfied passengers.
Last edited by gear down; Nov 27, 2018 at 4:59 pm
#184
Original Poster
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
Yes, there won't be soup anymore for now.
Also, the 'express option' is being removed from the menu citing confusion.
European day flights (239, 279, 253) pre-arrival meal will be changed from dinner to brunch. LOL
Also, the 'express option' is being removed from the menu citing confusion.
European day flights (239, 279, 253) pre-arrival meal will be changed from dinner to brunch. LOL
#185
Join Date: Dec 2016
Programs: CX, BA
Posts: 2
I'm afraid I have to agree. The special service is a good concept, but I've experienced significant delays. For some reason the system seems to fall-over when accommodating special meals (vegetarian). I've waited over an hour-and-a-half (an oversight by crew, who were full of sincere apologies) and, this week, was overlooked for dessert. The melding of routine and special meals needs work.
Having said that, the teams are doing their best to adjust to the new regime and we need to give them time.
Having said that, the teams are doing their best to adjust to the new regime and we need to give them time.
#186
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 542
I have only experienced this new J service on the redeye flight to AMS last week and have only eaten the breakfast (Chinese option). I cannot say that was an improvement in any aspect compared to the old J style. In fact the quantity has been reduced (no bread, no yogurt, etc) if you opt for the Chinese breakfast and I don't see any sort of improvement in terms of the food quality either. I did not wait for long for the food however as the set of crew did try to serve me first ahead of other pax.
#187
Original Poster
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
No, I definitely didn't mean that, it's more like management taking action before LHR gets converted to new service.
(My dislike of base crew, is another matter. )
If i were to guess, the base crew may have stricter terms in their contracts with regard to crew rest hours on their flights, so this might have played a part in the need to further 'streamline' the service flow to make sure it can be wrapped up in a certain amount of time after take off.
(My dislike of base crew, is another matter. )
If i were to guess, the base crew may have stricter terms in their contracts with regard to crew rest hours on their flights, so this might have played a part in the need to further 'streamline' the service flow to make sure it can be wrapped up in a certain amount of time after take off.
#189
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
The crew was brand new on the updated J meal service. Before the flight, I spoke with the ISM/SP and both asked me explicitly to give my opinion, especially because I did have the updated meal service before. Quite a lot of mistakes/forgetting or cold items. I gave them some feedback as well as heads up, after the flight, when the other J passengers already left the plane.
Seems, CX assigned more staff in J for the meal service, at least 2 crew mentioned this more then once to me. They were very happy with that.
The previous meal service type was 17+ years old, this was the first (major?) change in all these years.
I am happy with the change, a little more complicated, though it gets much faster quiet in the cabin.
#190
Join Date: Nov 2007
Location: Beijing
Posts: 349
Anyone know what the Special Meals are like and how they are incorporated into this new service? Such as Vegan, Moslem, etc...
I am inclined to try the Indian Vegetarian from PEK-HKG, as its probably provided by Air China catering, which actually do a decent Indian Vegetarian in Economy on their flights. Any thoughts most welcome.
Cheers
I am inclined to try the Indian Vegetarian from PEK-HKG, as its probably provided by Air China catering, which actually do a decent Indian Vegetarian in Economy on their flights. Any thoughts most welcome.
Cheers
#191
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Anyone know what the Special Meals are like and how they are incorporated into this new service? Such as Vegan, Moslem, etc...
I am inclined to try the Indian Vegetarian from PEK-HKG, as its probably provided by Air China catering, which actually do a decent Indian Vegetarian in Economy on their flights. Any thoughts most welcome.
Cheers
I am inclined to try the Indian Vegetarian from PEK-HKG, as its probably provided by Air China catering, which actually do a decent Indian Vegetarian in Economy on their flights. Any thoughts most welcome.
Cheers
#192
Join Date: Nov 2007
Location: Beijing
Posts: 349
Good point, forgot about that! ha...!
What about the HKG-BCN flight? They have rolled out the new service there in Nov I believe. How would the Special Meal request look like (again, likely to try the Indian Vegetarian).
What about the HKG-BCN flight? They have rolled out the new service there in Nov I believe. How would the Special Meal request look like (again, likely to try the Indian Vegetarian).
#193
Join Date: Jun 2016
Location: SYD/PEK
Programs: MPC CXGO, IHG RA
Posts: 104
Anyone knows how they gonna serve supper? Because if the supper service also takes like 2.5-3 hours like lunch and dinner then it is really unacceptable to me.
Also quite curious to the menu items on Australia-bound flights. These flights don't have snack item in the old style J menu so im quite afraid they won't be available to choose as a menu item in the new J class service. Leaving only 3 choices of mains on these flights.
Also quite curious to the menu items on Australia-bound flights. These flights don't have snack item in the old style J menu so im quite afraid they won't be available to choose as a menu item in the new J class service. Leaving only 3 choices of mains on these flights.
#194
#195
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Anyone knows how they gonna serve supper? Because if the supper service also takes like 2.5-3 hours like lunch and dinner then it is really unacceptable to me.
Also quite curious to the menu items on Australia-bound flights. These flights don't have snack item in the old style J menu so im quite afraid they won't be available to choose as a menu item in the new J class service. Leaving only 3 choices of mains on these flights.
Also quite curious to the menu items on Australia-bound flights. These flights don't have snack item in the old style J menu so im quite afraid they won't be available to choose as a menu item in the new J class service. Leaving only 3 choices of mains on these flights.
I don't think, it's that bad as suggested. Having the Burger or noodles option as both snack and regular menu item is a nice thing.
I always missed the opportunity to get the Burger and now with this option as mains, I got the test done: Patty nice, bread OK, French Fries no for in the air .....
Of course no guarantees that AUS is served in the same way.