New Business class service - from July 2018 - Experiences and Discussion
#136
Join Date: Jan 2017
Programs: BA SL, CX GR, IHG Plat Amb
Posts: 569
Correct me if Im wrong, but I seem to remember having a nice Evian every time flying CX J, both long and short haul.
#137
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,646
#138
In my experience bottled water is given if you ask for it (on shorter flights). On longer regional flights (like CGK, particularly on red eyes), they'd usually distribute it...
There was this one time when Himalayan bottled water was given out, which took me by surprise... must have been a leftover from a flight from India.
There was this one time when Himalayan bottled water was given out, which took me by surprise... must have been a leftover from a flight from India.
#140
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,704
Longhaul, definitely yes. Although it's not Evian about half the time fyi....Evian is stocked ex-HKG and for some return sectors. Many longhaul outports stock their own local brand, e.g. Crystal Geyser from most US ports.
#141
The only time I consistently get Evian is on CX753 the red eye from HKG to CGK... the crew distributed it to everyone as they were all drifting to sleep...
This may have changed as they seemed to have started doing a supper service inflight on these short red-eyes, at least that was the case on my last 753 flight (APR 2018)
This may have changed as they seemed to have started doing a supper service inflight on these short red-eyes, at least that was the case on my last 753 flight (APR 2018)
#142
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,646
#144
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,646
This is more the whole city's culture generally - the first forum I actively read and commented on was icered and whinging about HK Big4 accounting firm working hours anonymously, negatively but not taking positive steps to resolve their grievenaces (like organize) was a recurrent theme.
Crew's criticism here is justified though. It's making no-one but management happy.
Not even customers appreciate the better service - I for one would not object if my J meal was served on one tray Economy-style if it meant my meal is served faster, preparation was better (what should be hot is hot and what should be cold is cold), crew have more time to do refills and clear up quicker. I don't even aspire that their food quality will improve given that is not a USP for them https://www.flyertalk.com/forum/cath...l#post30129653
#145
Join Date: Aug 2013
Programs: CX DM, A3 Gold
Posts: 96
Does anyone know if the new services have been rolled out on other routes yet? FRA? MAN?
#146
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
With this screen capture:
#148
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,122
Too bad they didn't do what BR and SQ does by setting each table individually. I guess it's too much work for those over entitled CX FA.
#149
Join Date: Oct 2016
Posts: 251
I think you overestimate how much cathay management is willing to listen to their crew. I'd rather guess it's because they don't want to add extra crew to work on the flight but they know it will literally take hours to complete the meal service under such manpower if they need to also set up the tables. Imagine how long would it take before you can finish eating and sleep/work if service with trays needs around 3 hours already.
#150
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, Hilton, BR, AC, AA
Posts: 1,274
Why do you assume the CX FAs are entitled? Do you know the crew-to-pax ratio for BR vs CX J?