Cabin crew don't care about GO anymore
Sep 7, 2018, 9:15 am
#121
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
Ok. Interesting experience. Wanted to dig deeper and reached out to a friend in CX Ground Ops, who works airside as a GA. According to the friend, the upgrade pecking order is CX DM - CX GO - OWE - CX SL - OWS.
My friend might of course be mistaken, but gave a seemingly surefire answer indicating this is included in staff training. Not presenting this as a fact, but as a compelling, strong data point.
My friend might of course be mistaken, but gave a seemingly surefire answer indicating this is included in staff training. Not presenting this as a fact, but as a compelling, strong data point.
Not disputing what you said. That's what I heard in most occasions too. Just not sure if the Pier F agent understands how the system works. Or the system is not working the way it should be?
Sep 7, 2018, 9:36 am
#122
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Ok. Interesting experience. Wanted to dig deeper and reached out to a friend in CX Ground Ops, who works airside as a GA. According to the friend, the upgrade pecking order is CX DM - CX GO - OWE - CX SL - OWS.
My friend might of course be mistaken, but gave a seemingly surefire answer indicating this is included in staff training. Not presenting this as a fact, but as a compelling, strong data point.
My friend might of course be mistaken, but gave a seemingly surefire answer indicating this is included in staff training. Not presenting this as a fact, but as a compelling, strong data point.
Sep 7, 2018, 10:50 am
#123
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
What would be interesting to know, if there is not only the official pecking order, though maybe also a secondary grading based on complains, recommendations, etc. An informal pecking order, which would give the airport staff help to please those customer who have a positive bias towards CX.......
Sep 11, 2018, 7:52 pm
#124
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
Observation - Male(intermediate+ levels) tend to hate the greeting and conversations
Not sure if any of you found this. This was my experience that extended to all classes of services that I had taken, including F. Usually that was the SYD, HKG, or YVR flight crew. I was once at J and F, the male ISM or male SP never came to greet. Sometimes I was even given a smirk when I asked for something. The most ridiculous experience I had last weekend in HKG-YVR was that from the two meals, I asked green tea four times in total. The male FA just took my order, claimed he would get back to me, but never did. I didn't even ask for something extra. I felt that the male FAs usually ignore my requests. Female FAs, especially the senior ones, no matter where they are from and which base they are on, are usually attentive.
This is not exactly the topic, but since greeting is a part of recognition, I am wondering what your experience is.
This is not exactly the topic, but since greeting is a part of recognition, I am wondering what your experience is.
Last edited by PaulInTheSky; Sep 11, 2018 at 10:39 pm
Sep 11, 2018, 10:23 pm
#125
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
i think you got "lucky". but otherwise no. my experience with guy FAs is equally good and helpful as the rest.
my main grief is with that one who screamed at me whilst approaching row 72 last year, and the ones who talk very loudly in J.
my main grief is with that one who screamed at me whilst approaching row 72 last year, and the ones who talk very loudly in J.
Sep 11, 2018, 10:36 pm
#126
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Last edited by sxc; Sep 12, 2018 at 7:04 pm
Sep 11, 2018, 11:24 pm
#127
Join Date: Jan 2016
Location: Taiwan
Programs: CX DM (OWE), Accor Gold
Posts: 379
Not sure if any of you found this. This was my experience that extended to all classes of services that I had taken, including F. Usually that was the SYD, HKG, or YVR flight crew. I was once at J and F, the male ISM or male SP never came to greet. Sometimes I was even given a smirk when I asked for something. The most ridiculous experience I had last weekend in HKG-YVR was that from the two meals, I asked green tea four times in total. The male FA just took my order, claimed he would get back to me, but never did. I didn't even ask for something extra. I felt that the male FAs usually ignore my requests. Female FAs, especially the senior ones, no matter where they are from and which base they are on, are usually attentive.
This is not exactly the topic, but since greeting is a part of recognition, I am wondering what your experience is.
This is not exactly the topic, but since greeting is a part of recognition, I am wondering what your experience is.
Usually the service of SP is more attentive.
Sep 13, 2018, 2:06 am
#128
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952