Very bad customer service in this airline !
#91
Join Date: Jul 2012
Location: HKG
Programs: BA(GGL) QF LTS CX AM, Hilton Diamond, PPL(A)
Posts: 1,654
what also probably happened was she bought a discount I ticket probably exHKG so was I out Y(B?) back given I class full.
on a separate topic
1/ i would be careful posting sensitive information on a public forum like FB.. everyone know who she is now
2/ whats a complainable offence is how the CX AM system stops allowing waitlists around 3 or 4 days before departure! thats annoying.
#92
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,768
Given:
i) her stated dates of travel were Tuesday outbound and Thursday inbound;
ii) her destination is PVG; and
iii) she has not mentioned once about pursuing fare difference for the inbound segment
I call shenanigans on her repeated claims she paid for the ticket (or in the alternative, she bought the tickets but is eligible for reimbursement by employer).
Do DYKWIAs have a Right To Be Forgotten?
Last edited by percysmith; Dec 8, 2018 at 10:01 pm
#93
Join Date: Mar 2017
Programs: BA Gold
Posts: 224
Slightly OT, if bad weather, i.e. cold weather in this case, is an act of God. Would the same be applicable to the Northern EU countries where God might decide to taunt the airlines with cold weather several months of the year? Is the regulation adapted to regional circumstances, or one size fit all? Just curious?
#94
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,768
Slightly OT, if bad weather, i.e. cold weather in this case, is an act of God. Would the same be applicable to the Northern EU countries where God might decide to taunt the airlines with cold weather several months of the year? Is the regulation adapted to regional circumstances, or one size fit all? Just curious?
But padding reduces the utilisation of your fleet --> $$$
#95
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,768
How do you guarantee a flight is delayed no more than 2 hours?
Boy Jet: 原本是完美的安排⋯⋯盡然延誤到連車費要多付錢又趕不上和朋友團聚
難道香港人不重視冬至的嗎?還是國泰航空輕視冬至?
CX716 延誤2個多小時,我的團員飯就這樣被抹殺了��������
我是你們的忠實乘客也相信你們對冬至的重視
才會乘坐國泰的!!!
為什麼會便成這樣?!!? From: 楊CX716Seat43D
Me: CX716 it's already one of the more on-time flights, better than many SQ flight around that time. but if you really want to go to that event please consider arriving at the destination a full day early
(https://www.flyertalk.com/forum/cath...l#post17855398
https://www.flyertalk.com/forum/cath...odwill-cx.html)
Jet: Percy Smith Thank you for your lonely comment and table. I have checked and double checked all schedule within CX, SQ and TG before I finalised to go with CX, months ahead. As I have families and friends in both countries that I have to make as precise arrangements as possible. (I have even prepared for 1hour delay but more than 2 hours is not expected. ) So that I can spend time in both countries within the same day. It is not easy but an effort is still need to be made.
If you are representing CX, your advise is very disappointing, not knowing how much trouble and difficulty, I have went through to get to my decision to fly with CX. If you are not representative of CX, I would app
Me: I said a day and you interpreted it as two hours. It's not a matter of airline (or even a matter of airline vs. private jet), it's your own schedule.
Jet: Percy Smith there is a huge gap in your understanding of the situation, can you reschedule Christmas Day or New Years?
Ianian Weil: Some people think everyone is as free as them. Not everyone can hv the luxury to arrive a day earlier. They talk like airline has all rights to hv legit delays. But legit delays still cause inconvenience to others.
Jet: thank you
---
Jet blocked me before I can mention a 21:55 arrival for a Winter Solstice dinner will be considered seriously unfilial by family elders.
Also as mentioned above I don't think even private jet cuts it - they go mech as well
(what happened to 22/12 CX716 is that B-LXA went 3 hrs 38 mins mech in BKK, so there was a cascading delay when it got to SIN)
Any suggestions? I came up with two
- Boy Jet should buy two tickets for every flight he travels. One on each airline on the route
- If travel by private jet, he should reference Air Force One procedure, in that a backup jet is always standing by in case AF1 goes mech
難道香港人不重視冬至的嗎?還是國泰航空輕視冬至?
CX716 延誤2個多小時,我的團員飯就這樣被抹殺了��������
我是你們的忠實乘客也相信你們對冬至的重視
才會乘坐國泰的!!!
為什麼會便成這樣?!!? From: 楊CX716Seat43D
Me: CX716 it's already one of the more on-time flights, better than many SQ flight around that time. but if you really want to go to that event please consider arriving at the destination a full day early
(https://www.flyertalk.com/forum/cath...l#post17855398
https://www.flyertalk.com/forum/cath...odwill-cx.html)
Jet: Percy Smith Thank you for your lonely comment and table. I have checked and double checked all schedule within CX, SQ and TG before I finalised to go with CX, months ahead. As I have families and friends in both countries that I have to make as precise arrangements as possible. (I have even prepared for 1hour delay but more than 2 hours is not expected. ) So that I can spend time in both countries within the same day. It is not easy but an effort is still need to be made.
If you are representing CX, your advise is very disappointing, not knowing how much trouble and difficulty, I have went through to get to my decision to fly with CX. If you are not representative of CX, I would app
Me: I said a day and you interpreted it as two hours. It's not a matter of airline (or even a matter of airline vs. private jet), it's your own schedule.
Jet: Percy Smith there is a huge gap in your understanding of the situation, can you reschedule Christmas Day or New Years?
Ianian Weil: Some people think everyone is as free as them. Not everyone can hv the luxury to arrive a day earlier. They talk like airline has all rights to hv legit delays. But legit delays still cause inconvenience to others.
Jet: thank you
---
Jet blocked me before I can mention a 21:55 arrival for a Winter Solstice dinner will be considered seriously unfilial by family elders.
Also as mentioned above I don't think even private jet cuts it - they go mech as well
(what happened to 22/12 CX716 is that B-LXA went 3 hrs 38 mins mech in BKK, so there was a cascading delay when it got to SIN)
Any suggestions? I came up with two
- Boy Jet should buy two tickets for every flight he travels. One on each airline on the route
- If travel by private jet, he should reference Air Force One procedure, in that a backup jet is always standing by in case AF1 goes mech
Last edited by percysmith; Dec 23, 2018 at 8:09 pm
#97
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,768