Changing a travel agent PEY booking
Mar 2, 2018, 8:33 am
#1
Original Poster
Join Date: Apr 2006
Location: London
Programs: BA bronze, Hertz pres circle, Marriott Platinum, hilton diamond
Posts: 2,537
Changing a travel agent PEY booking
Hi there,
First ever CX booking here and after some advice.
I've flown the outbound of an open jaw ticket, and the inbound routing is BKK-HKG (4 day stopover)-LHR
The ticket was booked via ebookers and is showing up as E class.
I need to change the return from BKK and therefore also from HKG, however when I go to the ebookers site to check the fare rules for the ticket all I see is that the fare is Ł25 + airline change fee, which is showing me this:
Which isn't that helpful...
I've tried calling ebookers, but due to extreme weather in the uk I cant get through and I have a few days in hand anyway. But can someone give me some indication of CX E class change fees? The outbound originated at CDG.
Currently scheduled:
BKK-HKG 15th March
HKG-LHR 19th March
Looking to change that to
BKK-HKG 30th March
HKG-LHR 30th March, or 1st/2nd April
First ever CX booking here and after some advice.
I've flown the outbound of an open jaw ticket, and the inbound routing is BKK-HKG (4 day stopover)-LHR
The ticket was booked via ebookers and is showing up as E class.
I need to change the return from BKK and therefore also from HKG, however when I go to the ebookers site to check the fare rules for the ticket all I see is that the fare is Ł25 + airline change fee, which is showing me this:
We have not received information regarding the rules or restrictions for this flight. When you purchase your ticket, you agree to the following rules and restrictions. Please assume that the fare is non-refundable and any change or cancellation will result in full forfeiture of the value of the ticket with no refund or credit available. Rules and restrictions as imposed by the airline(s) will be applicable to your fare should you need to change or cancel your flight(s). Airline tickets are non-transferable. Some flights do not qualify for frequent flyer mileage accrual.
I've tried calling ebookers, but due to extreme weather in the uk I cant get through and I have a few days in hand anyway. But can someone give me some indication of CX E class change fees? The outbound originated at CDG.
Currently scheduled:
BKK-HKG 15th March
HKG-LHR 19th March
Looking to change that to
BKK-HKG 30th March
HKG-LHR 30th March, or 1st/2nd April
Mar 2, 2018, 3:20 pm
#3
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Mar 2, 2018, 3:48 pm
#4
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Hi there,
First ever CX booking here and after some advice.
I've flown the outbound of an open jaw ticket, and the inbound routing is BKK-HKG (4 day stopover)-LHR
The ticket was booked via ebookers and is showing up as E class.
I need to change the return from BKK and therefore also from HKG, however when I go to the ebookers site to check the fare rules for the ticket all I see is that the fare is Ł25 + airline change fee, which is showing me this:
Which isn't that helpful...
I've tried calling ebookers, but due to extreme weather in the uk I cant get through and I have a few days in hand anyway. But can someone give me some indication of CX E class change fees? The outbound originated at CDG.
Currently scheduled:
BKK-HKG 15th March
HKG-LHR 19th March
Looking to change that to
BKK-HKG 30th March
HKG-LHR 30th March, or 1st/2nd April
First ever CX booking here and after some advice.
I've flown the outbound of an open jaw ticket, and the inbound routing is BKK-HKG (4 day stopover)-LHR
The ticket was booked via ebookers and is showing up as E class.
I need to change the return from BKK and therefore also from HKG, however when I go to the ebookers site to check the fare rules for the ticket all I see is that the fare is Ł25 + airline change fee, which is showing me this:
Which isn't that helpful...
I've tried calling ebookers, but due to extreme weather in the uk I cant get through and I have a few days in hand anyway. But can someone give me some indication of CX E class change fees? The outbound originated at CDG.
Currently scheduled:
BKK-HKG 15th March
HKG-LHR 19th March
Looking to change that to
BKK-HKG 30th March
HKG-LHR 30th March, or 1st/2nd April
Code:
FQ1FEB18LHRBKK1MAR18-CX‡BE«
LON-BKK CXR-CX THU 01MAR18 GBP
CX 0/ 0/ 0
//SEE FQHELP FOR INFORMATION ABOUT THE NEW FARE DISPLAYS//
SURCHARGE FOR PAPER TICKET MAY BE ADDED WHEN ITIN PRICED
CX LONBKK.EH 01MAR18 MPM 7699
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
1 ELATRGB8 ‡ 820.00 E 18JAN-29MAR -/12M EH01
2 ELARRGB8 ‡ 1456.00 E 24DEC-28MAR -/12M EH02
3 ELAROGB8 ‡ 946.00 E 24DEC-28MAR -/12M EH02
*** YY NLX FARES NOT PERMITTED LON-BKK ON CX ***
EH01* /WITHIN THE EASTERN HEMISPHERE/ PUBLISHED RTG 8321
1. LON-CX-HKG-KA/CX-BKK
EH02* /WITHIN THE EASTERN HEMISPHERE/ PUBLISHED RTG 321
1. LON-CX-HKG-KA/CX-BKK
.
RD1*16«
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
1 ELATRGB8 ‡ 820.00 E 18JAN-29MAR -/12M EH01
PASSENGER TYPE-ADT AUTO PRICE-YES
FROM-LON TO-BKK CXR-CX TVL-01MAR18 RULE-0135 IPREUAS/4
FARE BASIS-ELATRGB8 NORMAL FARE DIS-N VENDOR-ATP
FARE TYPE-WR RT-PREMIUM ECONOMY RESTRICTED
GBP 820.00 8321 E18JAN18 D06DEC18 FC-ELATRGB8 FN-
SYSTEM DATES - CREATED 14DEC17/1813 EXPIRES INFINITY
16.PENALTIES
CANCELLATIONS
BEFORE DEPARTURE
CHARGE GBP 200.00 FOR CANCEL/REFUND.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
NOTE 1-IN THE EVENT OF NO-SHOW ON A CANCEL/REFUND
TICKET CHARGE GBP200.00 - CANCEL/REFUND FEE
GBP200.00 PLUS NO-SHOW FEE N/A
CHILD/INFANT WITH SEAT/INFANT WITHOUT SEAT
NO DISCOUNTS APPLY
NOTE 2 - THE LOCAL ADMINISTRATION/
SERVICE/HANDLING FEE MAY
APPLY IN ADDITION TO NOTE 1 ‡
MD«
‡
AFTER DEPARTURE
TICKET IS NON-REFUNDABLE.
CHANGES
ANY TIME
CHARGE GBP 100.00 FOR REISSUE.
ANY TIME
CHARGE GBP 100.00 FOR REVALIDATION.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
NOTE 1-IN THE EVENT OF NO-SHOW
PERMITTED AT GBP250.00-REROUTING FEE
GBP100.00 PLUS NO SHOW FEE GBP150.00 OR
PERMITTED AT GBP250.00-REBOOKING FEE
GBP100.00 PLUS NO SHOW FEE GBP150.00
NOTE 2 -GENERAL INFO FOR REROUTING/REBOOKING
TO TKTD FLT FOR THIS FARE ARE AS BELOW
1- REISSUE EQUALS TO REROUTING
2- REVALIDATION EQUALS TO REBOOKING
3- CHANGE OF AIRPORT WITHIN ONE CITY
DOES NOT CONSTITUTE AS REROUTING ‡
MD«
4- CHANGE MUST BE MADE WITHIN TKT VALIDITY ‡
5- THE CHANGE FEE APPLIES PER TRANSACTION
PER PERSON
6- INFANT WITHOUT SEAT - NO CHANGE FEE
7- CHILD/INFANT WITH SEAT -
NO DISCOUNT APPLIES TO CHANGE FEE
8- WHEN THE NEW ITINERARY RESULTS
IN A HIGHER FARE -
COLLECT FARE DIFFERENCE -AND-
COLLECT CHANGE FEE IF APPLICABLE
9- WHEN THE NEW ITINERARY RESULTS
IN A LOWER FARE-
NO REFUND OF FARE DIFFERENCE -AND-
COLLECT CHANGE FEE IF APPLICABLE
10- IF CHANGE TO 1ST FLT CPN-
RE-PRICE ALL FARES BELOW AND PROVIDE
THE BEST RESULT TO PAX
A- USE A CURRENT CX/KA RULE 0135
E- FARE FOR REPRICE
NEW TKT MAY BE EQUAL/HIGHER OR
LOWER VALUE THAN PREVIOUS TKT
AND MEASURE ADVANCE PURCHASE
FROM TKT REISSUE DATE ‡
MD«
B- USE ANY CURRENT CX/KA ‡
FARE FOR REPRICE
NEW TKT MUST BE EQUAL OR HIGHER
VALUE THAN PREVIOUS TKT
AND MEASURE ADVANCE PURCHASE
FROM TKT REISSUE DATE
11- IF NO CHANGE TO 1ST FLT CPN-
RE-PRICE ALL FARES BELOW AND PROVIDE
THE BEST RESULT TO PAX
A- USE A HISTORICAL CX/KA RULE 0135
E- FARE FOR REPRICE
NEW TKT MAY BE EQUAL/HIGHER OR
LOWER VALUE THAN PREVIOUS TKT
B- USE A HISTORICAL TICKETED FARE
THAT DIFFERS ONLY IN
SEASONALITY/DAY OF WEEK
FOR REPRICE
NEW TKT MAY BE EQUAL/HIGHER OR
LOWER VALUE THAN PREVIOUS TKT
C- USE ANY HISTORICAL CX/KA
FARE FOR REPRICE
NEW TKT MUST BE EQUAL OR HIGHER
VALUE THAN PREVIOUS TKT ‡
MD«
12- WHEN THIS FARE IS COMBINED ‡
WITH ANOTHER FARE-
A- CHARGE THE HIGHEST CHANGE FEE
OF ALL FARE COMPONENTS WITHIN
ALL CHANGED PRICING UNITS
B- IF THE TICKETED FARE ON ANY
CHANGED FLIGHT COUPON DOES
NOT ALLOW REFUND THEN THE FARE
DIFFERENCE IS NOT REFUNDED
NOTE 3 - THE LOCAL ADMINISTRATION/
SERVICE/HANDLING FEE MAY
APPLY IN ADDITION TO ABOVE NOTES
Mar 2, 2018, 5:59 pm
#5
Join Date: Sep 2016
Location: MNL / SFO / NYC
Programs: IHG Spire | Marriott Plat | UA Plat | AA Plat Pro
Posts: 533
Note: Ebookers is an Expedia affiliate, so it is also possible that the ticket was issued by Expedia for Ebookers and that it was issued with fare rules based on the originating city (CDG). In which case the penalty is EUR 100 instead of GBP 100.
It may indeed be cheaper to go straight to CX now that travel has commenced to have them change the ticket. Note that fare difference will apply.
It may indeed be cheaper to go straight to CX now that travel has commenced to have them change the ticket. Note that fare difference will apply.
Mar 6, 2018, 6:23 am
#6
Original Poster
Join Date: Apr 2006
Location: London
Programs: BA bronze, Hertz pres circle, Marriott Platinum, hilton diamond
Posts: 2,537
Just to round this off...
just got off the phone with CX, very pleased, tried to change the routing from bkk-hkg to hkt-hkg and the only obstacle was the date I wanted, 2 days earlier and it wouldn’t have been particularly expensive. Rather then cut my trip short I stuck to my original routing of bkk-hkg and 4 days later hkg-lhr.
total price for change was Ł112 well below my expectations.
as an aside I mentioned I’d grab a bangkok airways flight up to bkk and he said to call them once I’d made the booking and he’d note it in the system and make sure I could interlink my bags. a huge difference from BA!
very pleased with the service, and has put them at the top of my list when flying in this direction
thanks for all the comments and suggestions!
just got off the phone with CX, very pleased, tried to change the routing from bkk-hkg to hkt-hkg and the only obstacle was the date I wanted, 2 days earlier and it wouldn’t have been particularly expensive. Rather then cut my trip short I stuck to my original routing of bkk-hkg and 4 days later hkg-lhr.
total price for change was Ł112 well below my expectations.
as an aside I mentioned I’d grab a bangkok airways flight up to bkk and he said to call them once I’d made the booking and he’d note it in the system and make sure I could interlink my bags. a huge difference from BA!
very pleased with the service, and has put them at the top of my list when flying in this direction
thanks for all the comments and suggestions!
Mar 6, 2018, 10:38 am
#7
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Just to round this off...
just got off the phone with CX, very pleased, tried to change the routing from bkk-hkg to hkt-hkg and the only obstacle was the date I wanted, 2 days earlier and it wouldn’t have been particularly expensive. Rather then cut my trip short I stuck to my original routing of bkk-hkg and 4 days later hkg-lhr.
total price for change was Ł112 well below my expectations.
as an aside I mentioned I’d grab a bangkok airways flight up to bkk and he said to call them once I’d made the booking and he’d note it in the system and make sure I could interlink my bags. a huge difference from BA!
very pleased with the service, and has put them at the top of my list when flying in this direction
thanks for all the comments and suggestions!
just got off the phone with CX, very pleased, tried to change the routing from bkk-hkg to hkt-hkg and the only obstacle was the date I wanted, 2 days earlier and it wouldn’t have been particularly expensive. Rather then cut my trip short I stuck to my original routing of bkk-hkg and 4 days later hkg-lhr.
total price for change was Ł112 well below my expectations.
as an aside I mentioned I’d grab a bangkok airways flight up to bkk and he said to call them once I’d made the booking and he’d note it in the system and make sure I could interlink my bags. a huge difference from BA!
very pleased with the service, and has put them at the top of my list when flying in this direction
thanks for all the comments and suggestions!
Mar 7, 2018, 1:22 am
#8
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,554
Indeed, what is important is whether PG will interline bags or not.
CX is of little importance in this matter.
According to PG revised policy, and assuming they follow it, they will not through check your bags on separate tickets (since October 17 or so).
That means a very long transfer at BKK, claiming your bags, long walk from domestic to international, rechecking your bags, going thru immigration and to your gate.
I think that you would have less problems if you buy a TG ticket from HKT. But their policy could have changed to and you should check in the TG forum.
CX is of little importance in this matter.
According to PG revised policy, and assuming they follow it, they will not through check your bags on separate tickets (since October 17 or so).
That means a very long transfer at BKK, claiming your bags, long walk from domestic to international, rechecking your bags, going thru immigration and to your gate.
I think that you would have less problems if you buy a TG ticket from HKT. But their policy could have changed to and you should check in the TG forum.
Mar 8, 2018, 9:57 am
#9
Original Poster
Join Date: Apr 2006
Location: London
Programs: BA bronze, Hertz pres circle, Marriott Platinum, hilton diamond
Posts: 2,537
Damn....
I only have a 2 hour connection because of what he told me. The following flight was Cathay dragon so made it earlier to have pey. I wonder if on the basis of what he told me I’ll be able to shift to later without paying change fees again...
I only have a 2 hour connection because of what he told me. The following flight was Cathay dragon so made it earlier to have pey. I wonder if on the basis of what he told me I’ll be able to shift to later without paying change fees again...
Mar 8, 2018, 11:43 am
#10
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
I guess there's a communication problem. CX / KA allows this but that doesn't mean PG has to follow what CX / KA says.
Mar 8, 2018, 12:43 pm
#11
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Indeed, what is important is whether PG will interline bags or not.
CX is of little importance in this matter.
According to PG revised policy, and assuming they follow it, they will not through check your bags on separate tickets (since October 17 or so).
That means a very long transfer at BKK, claiming your bags, long walk from domestic to international, rechecking your bags, going thru immigration and to your gate.
I think that you would have less problems if you buy a TG ticket from HKT. But their policy could have changed to and you should check in the TG forum.
CX is of little importance in this matter.
According to PG revised policy, and assuming they follow it, they will not through check your bags on separate tickets (since October 17 or so).
That means a very long transfer at BKK, claiming your bags, long walk from domestic to international, rechecking your bags, going thru immigration and to your gate.
I think that you would have less problems if you buy a TG ticket from HKT. But their policy could have changed to and you should check in the TG forum.
- They have often many flights between city pairs, though also tend to cancel (mid-day) flights, happily book you on the next flight (though refuse to book you on an earlier one, even when seats available and you are on-time). (1 in 2 flights got cancelled, what a record).
- They do refuse to do check-through luggage (both directions), unless the whole itinerary is in the same PNR. This is since Spring 2016.
- Often delayed.
- Often more expensive then TG.
Nowadays it's TG: Reliable, on-time, never got a flight cancelled. Usually an A330, some more room then an A320.
On the plus side:
- Food at PG is substantially better and more extensive, though hardly relevant on short distances.
- (Simple) Lounge even for Y passengers.
Mar 8, 2018, 1:18 pm
#12
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Minor correction, has to be on 1 ticket, not even multiple tickets within the same PNR. I however wonder how PG will be able to refuse a bag already through tagged by another airline, especially if it was an int'l-to-int'l connection (not familiar with int'l-to-dom transfer in Thailand).
Mar 8, 2018, 1:54 pm
#13
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Minor correction, has to be on 1 ticket, not even multiple tickets within the same PNR. I however wonder how PG will be able to refuse a bag already through tagged by another airline, especially if it was an int'l-to-int'l connection (not familiar with int'l-to-dom transfer in Thailand).
Mar 8, 2018, 4:30 pm
#14
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
But PG has interline agreements with many airlines. For example, if one were to buy two separate tickets, TPE-HKG on CX and HKG-USM on PG (which CX has a code-share by the way but let's say PG code was bought), and at TPE CX through-checked to USM, how can PG possibly know not to load this baggage (bag tag won't have information on separate tickets)? Even if PG found a way to refuse, do they tell pax at the gate (presumably CX also issued the boarding pass) that your bag won't come with you? Seems like it is impossible to implement.
Mar 8, 2018, 5:52 pm
#15
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
But PG has interline agreements with many airlines. For example, if one were to buy two separate tickets, TPE-HKG on CX and HKG-USM on PG (which CX has a code-share by the way but let's say PG code was bought), and at TPE CX through-checked to USM, how can PG possibly know not to load this baggage (bag tag won't have information on separate tickets)? Even if PG found a way to refuse, do they tell pax at the gate (presumably CX also issued the boarding pass) that your bag won't come with you? Seems like it is impossible to implement.
* Do they sell codeshare on separate tickets?
* CX should know that their interline agreement does not cover separate ticket case. Shouldn't they? If so, they should not interline in the first place.
Of course, once tagged to USM, it will be impractical for PG to refuse loading.