Advance Seat Reservation on Code Share flight with MH
Jan 23, 2018, 8:26 pm
#1
Original Poster
Join Date: Sep 2005
Location: Hong Kong / Singapore / Bangkok
Programs: SQ Krisflyer Gold / Hilton Hhonour Diamond / Starwood SPG Gold / CX Former Gold, now Green
Posts: 338
Advance Seat Reservation on Code Share flight with MH
Hello guys,
I booked a J-class ticket through Expedia on HKG-KUL-HKG. The flight number is under MH, but actually it is a code-share flight on a KA plane.
I was trying to do a seat reservation online at CX.com, but website says "Booking Reference" cannot be found. I called Macro Polo, they found my record, but not unable to do seat reservation - eventhough it is KA plane.
I called MH office, they also could not do it. Finally, I called Expedia, they said usually they cannot do it for code-share flights... So, finally I think I will need to get the seat only at the airport check-in counter unfortunately.
Did this happen to any of you before? Is there a way to get advance seat reservation? I thought we can do it for any OneWorld airlines...
Thanks a lot!
I booked a J-class ticket through Expedia on HKG-KUL-HKG. The flight number is under MH, but actually it is a code-share flight on a KA plane.
I was trying to do a seat reservation online at CX.com, but website says "Booking Reference" cannot be found. I called Macro Polo, they found my record, but not unable to do seat reservation - eventhough it is KA plane.
I called MH office, they also could not do it. Finally, I called Expedia, they said usually they cannot do it for code-share flights... So, finally I think I will need to get the seat only at the airport check-in counter unfortunately.
Did this happen to any of you before? Is there a way to get advance seat reservation? I thought we can do it for any OneWorld airlines...
Thanks a lot!
Jan 23, 2018, 11:24 pm
#2
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Hello guys,
I booked a J-class ticket through Expedia on HKG-KUL-HKG. The flight number is under MH, but actually it is a code-share flight on a KA plane.
I was trying to do a seat reservation online at CX.com, but website says "Booking Reference" cannot be found. I called Macro Polo, they found my record, but not unable to do seat reservation - eventhough it is KA plane.
I called MH office, they also could not do it. Finally, I called Expedia, they said usually they cannot do it for code-share flights... So, finally I think I will need to get the seat only at the airport check-in counter unfortunately.
Did this happen to any of you before? Is there a way to get advance seat reservation? I thought we can do it for any OneWorld airlines...
Thanks a lot!
I booked a J-class ticket through Expedia on HKG-KUL-HKG. The flight number is under MH, but actually it is a code-share flight on a KA plane.
I was trying to do a seat reservation online at CX.com, but website says "Booking Reference" cannot be found. I called Macro Polo, they found my record, but not unable to do seat reservation - eventhough it is KA plane.
I called MH office, they also could not do it. Finally, I called Expedia, they said usually they cannot do it for code-share flights... So, finally I think I will need to get the seat only at the airport check-in counter unfortunately.
Did this happen to any of you before? Is there a way to get advance seat reservation? I thought we can do it for any OneWorld airlines...
Thanks a lot!
Jan 25, 2018, 3:02 am
#3
Original Poster
Join Date: Sep 2005
Location: Hong Kong / Singapore / Bangkok
Programs: SQ Krisflyer Gold / Hilton Hhonour Diamond / Starwood SPG Gold / CX Former Gold, now Green
Posts: 338
If you can find the seat map of the prime KA flight, you may be able to request the specific seat number as a special service request. I will avoid any "blocked" seats. Just normal seats that anyone can select. Otherwise, you might want to try the general NSSA (Non-Smoking Seat Aisle) or NSSW (Window) request.
Very very strange to me...
Jan 25, 2018, 9:38 am
#4
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,552
Unfortunately, this is a problem that does happen on codeshares for many airline pairs.
In your case, it is likely that Expedia sold you a MH ticket (on KA metal) that is cheaper than what KA/CX would have sold. That does not encourage KA to be proactive in giving you seat assignment.
In your case, it is likely that Expedia sold you a MH ticket (on KA metal) that is cheaper than what KA/CX would have sold. That does not encourage KA to be proactive in giving you seat assignment.
Jun 25, 2018, 5:50 am
#5
Join Date: Jun 2014
Location: Singapore, Hong Kong
Programs: CX MPC, EY Guest
Posts: 31
Not sure if this is the right thread but I couldn't find anything about this elsewhere in the forum; still related to MH - CX though.
I'm a MPC Silver member (OW Ruby) and I booked a flight through Cathay Pacific (CX)'s website for a MH-operated but CX-marketed (CX flight number) flight. At the time of booking and on the CW website it won't show me the seat map for this segment.
I haven't flown in Economy on MH for awhile now, but does anyone know if I'll be able to select a seat before OLCI for free? And if so, who do I call to firm up the seat reservation?
Thanks!
I'm a MPC Silver member (OW Ruby) and I booked a flight through Cathay Pacific (CX)'s website for a MH-operated but CX-marketed (CX flight number) flight. At the time of booking and on the CW website it won't show me the seat map for this segment.
I haven't flown in Economy on MH for awhile now, but does anyone know if I'll be able to select a seat before OLCI for free? And if so, who do I call to firm up the seat reservation?
Thanks!
Jun 25, 2018, 10:20 pm
#6
Join Date: Jul 2017
Location: CGK
Posts: 2,375
Not sure if this is the right thread but I couldn't find anything about this elsewhere in the forum; still related to MH - CX though.
I'm a MPC Silver member (OW Ruby) and I booked a flight through Cathay Pacific (CX)'s website for a MH-operated but CX-marketed (CX flight number) flight. At the time of booking and on the CW website it won't show me the seat map for this segment.
I haven't flown in Economy on MH for awhile now, but does anyone know if I'll be able to select a seat before OLCI for free? And if so, who do I call to firm up the seat reservation?
Thanks!
I'm a MPC Silver member (OW Ruby) and I booked a flight through Cathay Pacific (CX)'s website for a MH-operated but CX-marketed (CX flight number) flight. At the time of booking and on the CW website it won't show me the seat map for this segment.
I haven't flown in Economy on MH for awhile now, but does anyone know if I'll be able to select a seat before OLCI for free? And if so, who do I call to firm up the seat reservation?
Thanks!
You can try calling, although often you won’t get anywhere being a Ruby member.