Booked ticket middle name and last name reversed
Dec 13, 2017, 11:00 am
#1
Original Poster
Join Date: Nov 2017
Posts: 4
Booked ticket middle name and last name reversed
Hi all,
had booked my friend a ticket threw gotogate.com to Thailand but i had put his last name in the first name column and middle name in the first name column. I called gotogate to make the change in the name, first off gotogate customer service is the worst. I was on hold over a hour waiting for a rep and when they finally got on they said there's nothing they can do about it. I called cathay and they said the travel agency would have to correct this and they won't be able to. He's currently active in the military and unable to call them directly so i have been back and forth emailing and calling gotogate for assistance. I was able to update his passport information correctly on the itinerary though. Do you think this will be a major problem?
had booked my friend a ticket threw gotogate.com to Thailand but i had put his last name in the first name column and middle name in the first name column. I called gotogate to make the change in the name, first off gotogate customer service is the worst. I was on hold over a hour waiting for a rep and when they finally got on they said there's nothing they can do about it. I called cathay and they said the travel agency would have to correct this and they won't be able to. He's currently active in the military and unable to call them directly so i have been back and forth emailing and calling gotogate for assistance. I was able to update his passport information correctly on the itinerary though. Do you think this will be a major problem?
Last edited by Complex30; Dec 13, 2017 at 11:08 am
Dec 13, 2017, 1:10 pm
#3
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Welcome to Flyertalk @Complex30. Please follow the redirect as we send this to the CX forum.
~beckoa, co-moderator Information Desk
~beckoa, co-moderator Information Desk
Dec 13, 2017, 3:37 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
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Posts: 11,780
This will not be an issue at check-in; no reason to waste more time on this now. This happens all the time and the airlines are used to deal with it (if it will ever get noticed).
Dec 13, 2017, 9:13 pm
#6
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,545
Would likely not be a problem if you simply swapped first and last name.
But you post is very unclear (probably a typo) as you claim to have put both last and middle names in first name column.
But you post is very unclear (probably a typo) as you claim to have put both last and middle names in first name column.
Dec 17, 2017, 11:00 pm
#8
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,436
Hi all,
had booked my friend a ticket threw gotogate.com to Thailand but i had put his last name in the first name column and middle name in the first name column. I called gotogate to make the change in the name, first off gotogate customer service is the worst. I was on hold over a hour waiting for a rep and when they finally got on they said there's nothing they can do about it. I called cathay and they said the travel agency would have to correct this and they won't be able to. He's currently active in the military and unable to call them directly so i have been back and forth emailing and calling gotogate for assistance. I was able to update his passport information correctly on the itinerary though. Do you think this will be a major problem?
had booked my friend a ticket threw gotogate.com to Thailand but i had put his last name in the first name column and middle name in the first name column. I called gotogate to make the change in the name, first off gotogate customer service is the worst. I was on hold over a hour waiting for a rep and when they finally got on they said there's nothing they can do about it. I called cathay and they said the travel agency would have to correct this and they won't be able to. He's currently active in the military and unable to call them directly so i have been back and forth emailing and calling gotogate for assistance. I was able to update his passport information correctly on the itinerary though. Do you think this will be a major problem?
Dec 17, 2017, 11:08 pm
#9
Original Poster
Join Date: Nov 2017
Posts: 4
Thank you for the response. He is leaving from JFK with a layover in HKG. I’m really hoping this issues won’t be to troublesome as the TA still has not got back to me even after I submitted his correct passport information.
Dec 18, 2017, 1:57 am
#10
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,436
There used to be a CX ticketing desk at JFK staffed by BA when CX was in T7. Not sure if there is still one now that CX has moved to T8, but with 4 flights a day, I would think there is one. Go to the airport early.