Unable to issue boarding pass online?
Nov 22, 2017, 6:29 pm
#1
Original Poster
Join Date: Oct 2016
Posts: 107
Unable to issue boarding pass online?
Just did an OLCI and saw the following message.
It is ICN and I was able to get boarding pass before on this route and actually every other routes.
Since it is not a US destination I suppose SSSS does not relate here?
It is ICN and I was able to get boarding pass before on this route and actually every other routes.
Since it is not a US destination I suppose SSSS does not relate here?
Nov 22, 2017, 9:13 pm
#4
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,775
Seems like system bug.
But unlike neat0's case https://www.flyertalk.com/forum/cath...9-yyz-hkg.html if you're getting it others should get it too. Don't worry.
But unlike neat0's case https://www.flyertalk.com/forum/cath...9-yyz-hkg.html if you're getting it others should get it too. Don't worry.
Nov 23, 2017, 4:43 pm
#8
Join Date: Mar 2014
Posts: 222
You made the point, but some countries do require onward traveling ticket, and airline check-in counter has to verify this. I got this a couple times this year, it never occurred to me in the past.
Nov 23, 2017, 6:38 pm
#9
Original Poster
Join Date: Oct 2016
Posts: 107
But will you be able to get a mobile boarding pass after you visit the check-in counter? It would be good to be able to have mobile pass instead of holding two pieces of paper on hand LOL
Nov 23, 2017, 7:02 pm
#10
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 542
Interesting. This is the first time I got this and definitely not expecting one for ICN as I have been flying there on CX for many times. So it seems now I will have to visit the counter even if I have carry-on only.
But will you be able to get a mobile boarding pass after you visit the check-in counter? It would be good to be able to have mobile pass instead of holding two pieces of paper on hand LOL
But will you be able to get a mobile boarding pass after you visit the check-in counter? It would be good to be able to have mobile pass instead of holding two pieces of paper on hand LOL
Nov 23, 2017, 9:24 pm
#11
Join Date: Nov 2017
Programs: CX DM, BA Gold
Posts: 135
Got a few of these for a while and finally got cleared after checking at the airport DM desk. Apparently, there was a duplicate error on my passport (not sure how that happened). After the agent cleared (by phoning the back office), no problem since.
Nov 23, 2017, 10:00 pm
#12
Join Date: Apr 2004
Location: Tokyo, Vancouver, Hong Kong, Dublin
Programs: CX DM
Posts: 880
Had this once as well. Reason I couldn't get a mobile bp given by the agent at HKIA was that my stay in the destination was less than 24 hours. Perhaps the app had problems figuring out the papers required for a transit vs. a stopover vs. a stay.
Nov 24, 2017, 1:46 am
#13
Join Date: Apr 2014
Location: TPE, CGK
Programs: GFF Plat, CX DM, SQ TPPS, AS 75K
Posts: 199
Same thing here... I fly in and out of TPE almost every week and never had this problem until a couple of months ago. Now because of my Indonesian passport every where I go I can't use a mobile boarding pass it seems (I've had this at HKG, KUL, SIN, BOS, ORD, CDG). The only time I can get a mobile boarding pass seems to be when I'm heading back to my home country
Nov 24, 2017, 7:02 pm
#14
Join Date: Mar 2014
Posts: 222
Interesting. This is the first time I got this and definitely not expecting one for ICN as I have been flying there on CX for many times. So it seems now I will have to visit the counter even if I have carry-on only.
But will you be able to get a mobile boarding pass after you visit the check-in counter? It would be good to be able to have mobile pass instead of holding two pieces of paper on hand LOL
But will you be able to get a mobile boarding pass after you visit the check-in counter? It would be good to be able to have mobile pass instead of holding two pieces of paper on hand LOL
Nov 24, 2017, 10:03 pm
#15
Original Poster
Join Date: Oct 2016
Posts: 107
well interestingly I just did my flight. I was unable to get mobile pass even after visiting checkin counter and they just don't know why. And my return ticket is with CX as well. I hope this is just one time incident though...would be definitely troublesome to visit counter everytime