newshound

I normally fly to Europe / Australia with TG in F but as I am heading to JFK I thought I would give CX a go in paid F and have been seriously underwhelmed.

I transferred in to HK from a regional J flight - on arrival no information about transfer flight gate, no escort. I am used to this with TG but I can figure this stuff out and get myself to the lounge just didn't feel like much of a welcome on arrival.
Got to the lounge and tried to book a treatment - nothing available for the next 3.5 hours. Seriously?! what's the point in offering this service if it's inaccessible to the average passenger who turns up a couple of hours before their flight :/
The lounge is nicely laid out and fairly uncrowded but the upkeep of the washrooms is unacceptable - The door is what I'd expect from a dive pub or a club, not a first class lounge.

So maybe this is a rant and objectively all that's gone wrong is lack of hand holding, a missed massage and a door in disrepair but my level of expectation (set by both the cost and in comparison to TG) is way higher than this.

Isn't it about time Cathay had a dedicated F lounge as BA and SQ have?

samuelo

Answer = nothing. See my earlier post about CX F.

Kachjc

CX has cut F to so few routes , and routes which major bank/corporate CEO's other important /rich people fly frequently- aka they will pay F regardless of whether it is the best in the world or not. their dominance at HKG and frequency gives them the added advantage
and on most routes CX F is superior to its competition- BA? really....

as CX is not trying to take F passengers from other airlines it does not have to offer the best....
they do not eve have F to Australia anymore...

ernestnywang

CX has 2 in HKG. Did you miss it and mistakenly go to the J lounge?

Beltway2A

They have zero dedicated F lounges, which is what he was asking about. Unless the Pier and Wing have stopped letting in OWE passengers...

TravelwhileyouEat

I believe OP means a lounge only CX first class passengers can enter, like the Privare Room in SIN. Not even other alliance F pax or status passengers can enter that.

kaka

Again? (Facepalm)
What did you eat in the concord room?
But neither is the TG F lounge dedicated to TG F pax only. So how different is CX to your normal travel patterns?

try look for cheaper fares. Your viewpoint may differ if you get the right price.

ernestnywang

Got you.

G-CIVC

What's so special about the CX F soft product? - Service

QRC3288

Good or bad, to be CX F remains about the bed. The bedding is still superior to most other carriers I'm familiar with and the width at the shoulders is superb.

I've been disappointed with CX F lately because on 3 flights recently (3!) I was woken up by chatting in the galley. If the bed is good it doesnt matter if the crew are going to chat loudly and wake you up.

HKGglobaltrotter

Same. I flew back from SFO last week and a pax in 2D (I was at 2A) decided to chat with the SP in the middle of the redeye flight. They were so loud I could still hear them talking with my ear plugs. I didn't say anything as it was involved with another pax. Luckily there was severe turbulence and captain asked the crew to sit down and that was the end.

CX F soft product - usually the service is exceptional. I guess being their own DM member in F they would no doubt do above and beyond to make me feel welcome. Obviously this is not always the case as it really depends on the crew on the day. But I'd say most of my F experience I'd rate from good to exceptional. Most would agree that Catering in F is still significantly behind some competitors. The menu is always very similar and the quality has gone down a lot.

Peking Duke

CX has really fallen behind and the only reason I still use them and pay extra is the convenience from Hong Kong. The massage in the first class lounge - every time I ask there's at least a 2 hour wait...who goes to the lounge this early? Scrap it, it's a joke

sxc

The massage itself is bad too.

But yes, there's not really any special ground service for F on CX.

UAuhoh

+ 1. I was on the redeye from SFO last Saturday and, for the second time in 3 trips, I was awakened by loud chatter coming from the galley. I got up to ask them (politely) to lower their voices and the co-pilot, who was conversing with an FA, gave me a dirty look. At least they stopped.

christep

People who want a free massage go that early, obviously! As a retired leisure traveller, if I'm flying First then I tend to get to the lounge plenty early to enjoy its facilities - I am maybe old-fashioned in that I can still enjoy a day's journey without having to "maximise" every last minute.