CX/AA Miles Problem
Oct 9, 2017, 2:45 pm
#1
Original Poster
Join Date: Sep 2007
Location: Phoenix, AZ
Programs: DL DM/MM/360; AA EP
Posts: 250
CX/AA Miles Problem
I flew HKG-LAX a couple of months ago and was not credited for mileage on my AA account. I asked AA to credit my AAdvantage account but they came back and advised CX had credited "another" FF aco..... Not sure how this is possible, since I don't have any other OW accounts. Nevertheless, I emailed CX (now twice) for some assistance in having the miles properly credited to my AA account. There has been nothing but crickets/radio silence from CX. This seems odd and disapponting, since their service in flight is top notch. Anyone have any suggestions as to how to make this mileage credit happen or, at least, how to get CX to actually respond to my multiple inquiries?
Thanks!
Thanks!
Oct 9, 2017, 4:02 pm
#2
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
You have already posted the same question on AA forum - please see advice there and note that cross posting is against FT rules.
Oct 9, 2017, 9:21 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
What you have experienced is actually at par with CX.
It usually takes a month.