Flight CX 888 HKG-JFk, with layover in YVR?
Sep 25, 2017, 6:42 pm
#1
Original Poster
Join Date: Aug 2017
Location: Minneapolis, MN
Programs: HH Diamond, Alaska MVP, Flying Blue Silver
Posts: 44
Flight CX 888 HKG-JFk, with layover in YVR?
Hello, newbie here,
I just booked an award flight on Cathay using MP miles. I initially booked it on the phone through AS from HND-HKG-JFK, but when I looked online I saw that there's an hour and a half layover in YVR, that I was not told about.
I called back AS and asked them about it and they were unaware of the layover, which adds 3 hours to the flight they told me to call CX, but CX told me to call my travel agent for any inquiries.
Has anyone had a similar experience?
I just booked an award flight on Cathay using MP miles. I initially booked it on the phone through AS from HND-HKG-JFK, but when I looked online I saw that there's an hour and a half layover in YVR, that I was not told about.
I called back AS and asked them about it and they were unaware of the layover, which adds 3 hours to the flight they told me to call CX, but CX told me to call my travel agent for any inquiries.
Has anyone had a similar experience?
Sep 25, 2017, 9:30 pm
#5
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
You ask if people have had a similar experience.... @shkotz but what is your question?
Have people flown on this flight and is there a stopover? Yes the flight has a stopover.
Have people not been told about the stopover when booking through Alaska? Ask in the Alaska forum, but many people check the details of their flights separately before booking.
Have people called CX to try and have the stopover removed on CX888? No - this isn't possible.
If you don't want to fly on this flight, your only remediation is to cancel and book a different flight. And you'll have to do that with Alaska.
Have people flown on this flight and is there a stopover? Yes the flight has a stopover.
Have people not been told about the stopover when booking through Alaska? Ask in the Alaska forum, but many people check the details of their flights separately before booking.
Have people called CX to try and have the stopover removed on CX888? No - this isn't possible.
If you don't want to fly on this flight, your only remediation is to cancel and book a different flight. And you'll have to do that with Alaska.
Sep 25, 2017, 9:52 pm
#6
Original Poster
Join Date: Aug 2017
Location: Minneapolis, MN
Programs: HH Diamond, Alaska MVP, Flying Blue Silver
Posts: 44
I just noticed that there is already a thread about CX888. I found out the information I was looking for there. Sorry for the duplicate thread.
@sxc I was on the phone with a manager from CX for a while, and they wouldn't remove the stopover just for me. Maybe if we get a few of us to call...
@sxc I was on the phone with a manager from CX for a while, and they wouldn't remove the stopover just for me. Maybe if we get a few of us to call...
Sep 25, 2017, 10:04 pm
#7
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
CX won't touch this booking because it wasn't done by them unless your ticket is on CX stock and your already flew your first sector. In your case, you should discuss with AS to put you on another flight (other than CX888, which has a stop that nobody can remove).
Sep 25, 2017, 10:12 pm
#8
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
I just noticed that there is already a thread about CX888. I found out the information I was looking for there. Sorry for the duplicate thread.
@sxc I was on the phone with a manager from CX for a while, and they wouldn't remove the stopover just for me. Maybe if we get a few of us to call...
@sxc I was on the phone with a manager from CX for a while, and they wouldn't remove the stopover just for me. Maybe if we get a few of us to call...
Or you mean you ask CX to put you on a direct flight?
I dont understand what you mean by "remove the stopover".
CX888 ALWAYS has a layover at YVR. You should have checked the flight details before booking this particular flight. There are 4 flights to JFK and 1 of the 4 is this one that has a layover at YVR.
If you want a direct flight you would have to talk to AS who issued your ticket.
Sep 26, 2017, 7:36 am
#9
Join Date: Oct 2008
Programs: AA Plat, National EE, Marriott Plat, HH Gold, SPG Plat
Posts: 401
This is not a joke, right? You really think CX would change a flight schedule for you?
Or you mean you ask CX to put you on a direct flight?
I dont understand what you mean by "remove the stopover".
CX888 ALWAYS has a layover at YVR. You should have checked the flight details before booking this particular flight. There are 4 flights to JFK and 1 of the 4 is this one that has a layover at YVR.
If you want a direct flight you would have to talk to AS who issued your ticket.
Or you mean you ask CX to put you on a direct flight?
I dont understand what you mean by "remove the stopover".
CX888 ALWAYS has a layover at YVR. You should have checked the flight details before booking this particular flight. There are 4 flights to JFK and 1 of the 4 is this one that has a layover at YVR.
If you want a direct flight you would have to talk to AS who issued your ticket.
Sep 26, 2017, 3:13 pm
#10
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
In any case if the poster wants a Nonstop he needs to talk to AS to change his ticket. CX would not do it due to this is not their ticket.
Sep 27, 2017, 2:44 am
#11
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
@sxc I was on the phone with a manager from CX for a while, and they wouldn't remove the stopover just for me. Maybe if we get a few of us to call...