Delay - delay - delay
Aug 1, 2017, 5:48 am
#1
Original Poster
Join Date: Mar 2015
Posts: 12
Delay - delay - delay
For an airline tauted for customer service it really is not.
Flew from Manila to O'Hare connecting in HK. First leg was ok but not the expectation you had for customer service.
Flight to ORD from HK was delayed 2 hours. ...!!!! My spouse flew with them 2 years ago from MNL to ORD. Service from MNL to HK was horrendous! Their lounge in MNL was archaic. No restrooms, inattentive ground and flight crew.
Thank God the connection was with American Airlines from HK. What a contrast in service. The AA crew were a pleasure to be with.
In these trips it was the travel sites that selected them. Next we will know better and avoid any flights with this horrendous airline.
Flew from Manila to O'Hare connecting in HK. First leg was ok but not the expectation you had for customer service.
Flight to ORD from HK was delayed 2 hours. ...!!!! My spouse flew with them 2 years ago from MNL to ORD. Service from MNL to HK was horrendous! Their lounge in MNL was archaic. No restrooms, inattentive ground and flight crew.
Thank God the connection was with American Airlines from HK. What a contrast in service. The AA crew were a pleasure to be with.
In these trips it was the travel sites that selected them. Next we will know better and avoid any flights with this horrendous airline.
Aug 1, 2017, 6:11 am
#2
Join Date: Jan 2014
Posts: 564
The "travel sites" may have suggested them but it was you who selected them.
Aug 1, 2017, 6:16 am
#3
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
does any other airline (or PR?) give you better lounges at MNL?
Aug 1, 2017, 6:36 am
#4
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,160
Aug 1, 2017, 6:58 am
#5
Join Date: Apr 2005
Location: BKK, SFO
Programs: Star Gold, Hyatt Globalist, HH Diamond, Marriott Titanium, EY Silver
Posts: 185
Flight to ORD from HK was delayed 2 hours. ...!!!!
You have exceeded your quota of exclamation points. Please do not post again for another... 2 hours!!!!
You have exceeded your quota of exclamation points. Please do not post again for another... 2 hours!!!!
Aug 1, 2017, 7:03 am
#6
Join Date: Jan 2015
Posts: 461
2 hours? That is 120 minutes! Lord Shiva in Valhalla, your will to live is extraordinary. A lesser person would surely have perished.
Aug 1, 2017, 9:02 am
#8
Join Date: Mar 2010
Location: New York
Programs: AAdvantage, BA Executive Club, CX MPC, Marriot Rewards, Priority Club
Posts: 144
For an airline tauted for customer service it really is not.
Flew from Manila to O'Hare connecting in HK. First leg was ok but not the expectation you had for customer service.
Flight to ORD from HK was delayed 2 hours. ...!!!! My spouse flew with them 2 years ago from MNL to ORD. Service from MNL to HK was horrendous! Their lounge in MNL was archaic. No restrooms, inattentive ground and flight crew.
Thank God the connection was with American Airlines from HK. What a contrast in service. The AA crew were a pleasure to be with.
In these trips it was the travel sites that selected them. Next we will know better and avoid any flights with this horrendous airline.
Flew from Manila to O'Hare connecting in HK. First leg was ok but not the expectation you had for customer service.
Flight to ORD from HK was delayed 2 hours. ...!!!! My spouse flew with them 2 years ago from MNL to ORD. Service from MNL to HK was horrendous! Their lounge in MNL was archaic. No restrooms, inattentive ground and flight crew.
Thank God the connection was with American Airlines from HK. What a contrast in service. The AA crew were a pleasure to be with.
In these trips it was the travel sites that selected them. Next we will know better and avoid any flights with this horrendous airline.
The OP said that the flight to ORD from HK was delayed 2 hours then he/she later states that the connection from HK was with American Airlines.
If I read this right then that would means that he/she flew from HK with AA so what do the 2 hr delay have to do with CX?
What was bad with the crew/service?
Did they not respond when he/she press the call button?
What kind of service do he/she expect from the MNL lounge or any MNL lounge?
Etc, etc, etc?
When people make a post/thread they need to give details instead of making a broad statement without any explanation.
Aug 1, 2017, 9:13 am
#9
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
Aug 1, 2017, 9:40 am
#10
Join Date: Feb 2015
Location: CRK MNL
Programs: CX Gold
Posts: 1,285
Lounge in MNL is archaic? As compared to???
Aug 1, 2017, 9:56 am
#11
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
Am I the only one that don't understand what the OP is talking about?
Aug 1, 2017, 12:20 pm
#13
Join Date: Feb 2009
Location: DEN
Programs: Hyatt Globalist, Bonvoy Titanium, CX DM, SQ Gold
Posts: 1,607
Not sure where the "no restrooms" claim is coming from.
Aug 1, 2017, 12:40 pm
#14
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
I note that the OP has made 5 posts, but that only this and one other remain, so I guess the others were also problematic.
Aug 1, 2017, 3:26 pm
#15
Formerly known as jsfrSuperElite
Join Date: Feb 2008
Location: Hong Kong, Montreal
Programs: Air Canada SE100K-1MM, Hilton Honors Lifetime Diamond
Posts: 590