Online check in
May 17, 2017, 9:12 pm
#1
Original Poster
Join Date: Aug 2015
Location: USA
Programs: BA Silver
Posts: 812
Online check in
I've seen around the forum that there are threads mentioning that CX OLCI can be buggy.
I am flying out ORD-HKG-BKK on Friday on CX807 and CX616 in F and J on a redemption ticket. I just tried to checkin and am getting an error message and now when I look at MMB, my reserved seats are not showing. Is this a quirk of the system or is something afoot?
Thanks,
I am flying out ORD-HKG-BKK on Friday on CX807 and CX616 in F and J on a redemption ticket. I just tried to checkin and am getting an error message and now when I look at MMB, my reserved seats are not showing. Is this a quirk of the system or is something afoot?
Thanks,
May 17, 2017, 10:47 pm
#2
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
I've seen around the forum that there are threads mentioning that CX OLCI can be buggy.
I am flying out ORD-HKG-BKK on Friday on CX807 and CX616 in F and J on a redemption ticket. I just tried to checkin and am getting an error message and now when I look at MMB, my reserved seats are not showing. Is this a quirk of the system or is something afoot?
Thanks,
I am flying out ORD-HKG-BKK on Friday on CX807 and CX616 in F and J on a redemption ticket. I just tried to checkin and am getting an error message and now when I look at MMB, my reserved seats are not showing. Is this a quirk of the system or is something afoot?
Thanks,
. I often failed on OLCI and had no idea why.
Jul 20, 2018, 10:32 pm
#3
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,940
Came on here to see why I couldn't get online checkin to work. Kept asking me for visa/permanent res info (but it's optional and in my case unnecessary). Ended up using a different browser and disallowed auto-fill and was finally able to checkin. For those of you having issues in the future, try that.
Aug 6, 2018, 12:37 am
#4
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
I have a flight ORD-HKG in 46 hours and I got email from CX saying my flight to Hong Kong departing in 48 hours, is available for online check in now.
I thought it has to be within 24 hours from the US airports???
Anyways I tried OLCI and of course I failed...Online check-in is not available. Please visit airport counter to complete check in.
I thought it has to be within 24 hours from the US airports???
Anyways I tried OLCI and of course I failed...Online check-in is not available. Please visit airport counter to complete check in.
Aug 6, 2018, 7:11 am
#5
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,940
I have a flight ORD-HKG in 46 hours and I got email from CX saying my flight to Hong Kong departing in 48 hours, is available for online check in now.
I thought it has to be within 24 hours from the US airports???
Anyways I tried OLCI and of course I failed...Online check-in is not available. Please visit airport counter to complete check in.
I thought it has to be within 24 hours from the US airports???
Anyways I tried OLCI and of course I failed...Online check-in is not available. Please visit airport counter to complete check in.
Aug 6, 2018, 4:11 pm
#6
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
After multiples fails to OLCI and a phone call to CX within 24 hours I was able to OLCI finally...
The issue was that CX site is not fully compatible with Apple Safari browser.
Also, I had to enter my US green card information for each flight even for intra Asian flights, weird. Otherwise, it told me to complete passenger information and couldn't go further.
The issue was that CX site is not fully compatible with Apple Safari browser.
Also, I had to enter my US green card information for each flight even for intra Asian flights, weird. Otherwise, it told me to complete passenger information and couldn't go further.
Aug 7, 2018, 4:28 am
#7
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
After multiples fails to OLCI and a phone call to CX within 24 hours I was able to OLCI finally...
The issue was that CX site is not fully compatible with Apple Safari browser.
Also, I had to enter my US green card information for each flight even for intra Asian flights, weird. Otherwise, it told me to complete passenger information and couldn't go further.
The issue was that CX site is not fully compatible with Apple Safari browser.
Also, I had to enter my US green card information for each flight even for intra Asian flights, weird. Otherwise, it told me to complete passenger information and couldn't go further.