ManageMyBooking is Kaput ?
Apr 19, 2017, 10:16 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
ManageMyBooking is Kaput ?
What is with MMB on cx website?
Cannot access any booking at all...
Tried with 2 browsers. All said the same thing..
Cannot access any booking at all...
Tried with 2 browsers. All said the same thing..
Apr 20, 2017, 5:24 am
#4
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Guys
Just a suggestion
Clear history, cookies, cache etc
And then try again
I found it odd the other night that I was able access my booking on Chrome using the CX e-ticket number but on Safari, it rejected my eticket but accepted the Booking Reference number. Of course accessing the cooking on the iOS app worked perfectly
Just a suggestion
Clear history, cookies, cache etc
And then try again
I found it odd the other night that I was able access my booking on Chrome using the CX e-ticket number but on Safari, it rejected my eticket but accepted the Booking Reference number. Of course accessing the cooking on the iOS app worked perfectly
Apr 20, 2017, 5:36 am
#5
Join Date: Apr 2007
Location: Melbourne
Programs: BA GO, CX SL
Posts: 53
One of my bookings has disappeared from my entirely. This is consistent with the website and the app. Trying to re-enter my booking details and it says the booking already exists in manage my booking. Very strange!
Apr 20, 2017, 8:10 am
#6
Join Date: Jul 2005
Location: Hong Kong
Programs: CX Diamond, UA Platinum, SPG Plat, Marriott Plat
Posts: 123
happens all the time but usually fixed within an hour. not to beat a dead horse but the CX website is terrible. outside of the mainland china carriers, its the worst website in aviation.
Apr 20, 2017, 8:52 am
#7
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,098
And what *really* bothers me is they won't show more than 10 bookings!!
Why didn't they improve this when they revamped their website? MMB is the one of the most useful and crucial parts of their website .... it still doesn't work smoothly!
Why didn't they improve this when they revamped their website? MMB is the one of the most useful and crucial parts of their website .... it still doesn't work smoothly!
Apr 20, 2017, 9:15 pm
#8
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 647
The website is absolutely crap. But it works slightly better in Chome and badly in Safari. Clearing cache really does help. Sometimes you also need to approach the booking from a different angle (such as the main check-in section not your member section) to make it work.
Apr 21, 2017, 5:30 am
#9
Join Date: Jan 2008
Location: Melbourne
Programs: QF WP
Posts: 188
Have RTW DONE5 issued by AA and are flying JFK-HKG on the AA code share CX 831...when I go to manage your booking ( using the Amadeus PNR ) to try and look at seating the web site refers me to the operating carrier !!!...which is CX and I am on their website !!!!....Go figure..Hmm !!
Apr 21, 2017, 10:10 pm
#10
Join Date: Jan 2015
Programs: Aeroflot Bonus - Gold, Marco Polo - Silver
Posts: 154
Manage my bookings never works at the first attempt for me. Refreshing the page also doesn't help. Just try to go back to the previous page, click again and it usually works (at the third or fourth attempt).