Mar 12, 2017, 8:00 pm
Last edit by: sxc
Trial flights:
May 1 to May 31 - CX343/344 (HKG-LGW)
June 1 to June 30 - CX806/CX807 (HKG-ORD)
Media coverage:
http://www.scmp.com/news/hong-kong/economy/article/2078183/cathay-pacific-trial-demand-catering-long-haul-flights
https://www.ausbt.com.au/cathay-pacific-to-trial-dine-on-demand-meals-in-business-class
May 1 to May 31 - CX343/344 (HKG-LGW)
June 1 to June 30 - CX806/CX807 (HKG-ORD)
Media coverage:
http://www.scmp.com/news/hong-kong/economy/article/2078183/cathay-pacific-trial-demand-catering-long-haul-flights
https://www.ausbt.com.au/cathay-pacific-to-trial-dine-on-demand-meals-in-business-class
Dine on Demand Trial in J class coming in May 2017
Oct 17, 2017, 4:42 am
#256
Join Date: Jul 2011
Location: Asia Pac
Programs: AA UA DL AS CXDM JL NH Hilton Hyatt Marriott SPG IHG
Posts: 545
Oct 17, 2017, 4:48 am
#257
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,796
Great news. CX simply isn't staffed out for it.
Shouldn't encourage gluttony anyway
Now, when will Enhance 2.0 https://www.flyertalk.com/forum/cath...grade-bid.html join DoD on the shelf?
Shouldn't encourage gluttony anyway
Now, when will Enhance 2.0 https://www.flyertalk.com/forum/cath...grade-bid.html join DoD on the shelf?
Oct 18, 2017, 1:37 am
#259
Join Date: Oct 2014
Location: HKG
Posts: 1,053
Oct 18, 2017, 1:46 am
#260
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,796
Oct 18, 2017, 1:47 am
#261
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
In October's "The Journey", this question is posed by staff. It says they are pressing ahead with a soft launch of the Business Class offering:
I HAVE FRIENDS in Hong Kong who
either travel in Economy or Business Class
with us and their most common complaint
is the food. May I suggest that we allow
passengers in Business Class to choose
the food they would like to have on board?
In Economy this would not work, but how
about making more choices available?
From Johnny Loo,
B777 Simulator Instructor
Vivian Lo,
GM Customer Experience & Design:
Thanks for your question. Our food
proposition is something that is being
widely discussed at the moment, in
particular on our Business Class service.
A more premium and flexible dining trial
took place a few months ago which
allowed Business Class customers to
choose from a bigger menu with more
variety of food and at a time when it suits
them to eat. We were encouraged by the
generally very positive feedback received
from customers and are now working on
an implementation plan to commence
with a soft launch across the network.
either travel in Economy or Business Class
with us and their most common complaint
is the food. May I suggest that we allow
passengers in Business Class to choose
the food they would like to have on board?
In Economy this would not work, but how
about making more choices available?
From Johnny Loo,
B777 Simulator Instructor
Vivian Lo,
GM Customer Experience & Design:
Thanks for your question. Our food
proposition is something that is being
widely discussed at the moment, in
particular on our Business Class service.
A more premium and flexible dining trial
took place a few months ago which
allowed Business Class customers to
choose from a bigger menu with more
variety of food and at a time when it suits
them to eat. We were encouraged by the
generally very positive feedback received
from customers and are now working on
an implementation plan to commence
with a soft launch across the network.
Oct 18, 2017, 2:09 am
#262
Original Poster
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
This respondent is not in ISD, and we probably know how 'well' departments talk to each other at CX 
Sure, there's been some 'soft' implementations - the burgers have fries now, and Sauternes replaced port. Etc.
I have heard that the FA union and ISD were unable to come to a solution/compromise on the crewing issue, and that is the major reason why this is stalling, in addition to concerns of cost savings unable to be realized on long day flights.
Sure, there's been some 'soft' implementations - the burgers have fries now, and Sauternes replaced port. Etc.
I have heard that the FA union and ISD were unable to come to a solution/compromise on the crewing issue, and that is the major reason why this is stalling, in addition to concerns of cost savings unable to be realized on long day flights.
Oct 19, 2017, 2:10 am
#263
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
This respondent is not in ISD, and we probably know how 'well' departments talk to each other at CX
Sure, there's been some 'soft' implementations - the burgers have fries now, and Sauternes replaced port. Etc.
I have heard that the FA union and ISD were unable to come to a solution/compromise on the crewing issue, and that is the major reason why this is stalling, in addition to concerns of cost savings unable to be realized on long day flights.
Sure, there's been some 'soft' implementations - the burgers have fries now, and Sauternes replaced port. Etc.
I have heard that the FA union and ISD were unable to come to a solution/compromise on the crewing issue, and that is the major reason why this is stalling, in addition to concerns of cost savings unable to be realized on long day flights.
Nov 19, 2017, 7:29 am
#264
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
This week’s badly written SCMP article about CX talks about mattress pads on the “Gatwick to Chicago” route and dine on demand.
Mattresses and dining on demand: Cathay ups business class perks
https://sc.mp/2ivbM5z
Mattresses and dining on demand: Cathay ups business class perks
https://sc.mp/2ivbM5z
Nov 19, 2017, 9:13 pm
#265
Join Date: Dec 2004
Posts: 5,631
This week’s badly written SCMP article about CX talks about mattress pads on the “Gatwick to Chicago” route and dine on demand.
Mattresses and dining on demand: Cathay ups business class perks
https://sc.mp/2ivbM5z
Mattresses and dining on demand: Cathay ups business class perks
https://sc.mp/2ivbM5z
Nov 20, 2017, 1:11 pm
#266
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Makeshift helps
I once used a camping inflatable as mattress pad. 
Got attention, though to slippery and somewhat cumbersome to transport in the carry-on bag.
Since then, I use a second doubled duvet as a mattress pad. Works somewhat.
A real mattress pad would be great, though.
DoD: Hmmmm, for me personally, better have a speedy meal serving with less frills.
Got attention, though to slippery and somewhat cumbersome to transport in the carry-on bag.
Since then, I use a second doubled duvet as a mattress pad. Works somewhat.
A real mattress pad would be great, though.
DoD: Hmmmm, for me personally, better have a speedy meal serving with less frills.