Amuse bouche cut from 1 Feb
Jan 28, 2017, 11:40 am
#17
Join Date: Jan 2017
Posts: 57
Let's hope not. Some of my 'highlights' with BA in F from LHR to KUL:
- 2 hour wait for a meal (which came from J);
- 50+ minute wait for a coffee;
- Rude cabin crew;
- Dirty toilets;
- Non-existent customer service;
- To Fly. (not) To Serve.
Jan 30, 2017, 8:53 am
#22
Join Date: Jan 2002
Location: FRA
Posts: 2,175
Although I dont eat fish so I cannot have the amouse bouche 90% of the time, I fully support QRC´s post
Last week I asked if they discontinued the diamond card, and FAs said "no", but they forgot it. Like on many flights. Certainly, before I receive some bashing, it is not polite to ask for something like this, but this was part of a long and friendly discussion about CX F. there was time to discuss as this was the first flight to FRA since year without a full load of passengers.
Last week I asked if they discontinued the diamond card, and FAs said "no", but they forgot it. Like on many flights. Certainly, before I receive some bashing, it is not polite to ask for something like this, but this was part of a long and friendly discussion about CX F. there was time to discuss as this was the first flight to FRA since year without a full load of passengers.
Jan 30, 2017, 7:01 pm
#23
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,745
Last week I asked if they discontinued the diamond card, and FAs said "no", but they forgot it. Like on many flights. Certainly, before I receive some bashing, it is not polite to ask for something like this, but this was part of a long and friendly discussion about CX F. there was time to discuss as this was the first flight to FRA since year without a full load of passengers.
The amuse bouche? I liked it when it was introduced. One I particularly liked was raw salmon with mango, IIRC. But if it's gone, it's gone. I consider it a nice-to-have; but it's removal is not a disaster, nor is it a reason for me to consider changing carriers when I would normally fly CX on that particular route/day/flight.
Jan 31, 2017, 4:46 am
#26
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,745
Do I detect some cynicism? As I've said before, airlines are businesses; and shareholders are the owners of the business. Is the idea anything other than to make it as profitable as possible? Airlines have lots of smart people who model this stuff. When something is cut (e.g., amuse bouche), someone on staff has already determined that the savings will exceed any lost revenue.
Jan 31, 2017, 5:40 am
#27
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,384
Do I detect some cynicism? As I've said before, airlines are businesses; and shareholders are the owners of the business. Is the idea anything other than to make it as profitable as possible? Airlines have lots of smart people who model this stuff. When something is cut (e.g., amuse bouche), someone on staff has already determined that the savings will exceed any lost revenue.
Jan 31, 2017, 7:34 am
#28
Join Date: Jan 2014
Location: NJ
Programs: United Silver, Hyatt, Marriott Gold, HHonors Gold, Amex Plat, Global Entry
Posts: 751
Is it a financially smart move to remove items from F long haul flights especially..... as opposed to J or below?
You risk alienating a small quantity of VERY high paying customers (who might easily go else ware since they have the resources and want the very best service).
Removing something as small as amuse bouche from a $20,000-$25,000 ticket for JFK-HKG doesn't seem as the wisest move IMO
Again not everyone pays that...some upgrade using miles...but still...
You risk alienating a small quantity of VERY high paying customers (who might easily go else ware since they have the resources and want the very best service).
Removing something as small as amuse bouche from a $20,000-$25,000 ticket for JFK-HKG doesn't seem as the wisest move IMO
Again not everyone pays that...some upgrade using miles...but still...
Jan 31, 2017, 8:36 am
#29
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, Hyatt CC, Marriott LT Titanium
Posts: 3,177
Is it a financially smart move to remove items from F long haul flights especially..... as opposed to J or below?
You risk alienating a small quantity of VERY high paying customers (who might easily go else ware since they have the resources and want the very best service).
Removing something as small as amuse bouche from a $20,000-$25,000 ticket for JFK-HKG doesn't seem as the wisest move IMO
Again not everyone pays that...some upgrade using miles...but still...
You risk alienating a small quantity of VERY high paying customers (who might easily go else ware since they have the resources and want the very best service).
Removing something as small as amuse bouche from a $20,000-$25,000 ticket for JFK-HKG doesn't seem as the wisest move IMO
Again not everyone pays that...some upgrade using miles...but still...
Jan 31, 2017, 9:47 am
#30
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,745
Is it a financially smart move to remove items from F long haul flights especially..... as opposed to J or below?
You risk alienating a small quantity of VERY high paying customers (who might easily go else ware since they have the resources and want the very best service).
Removing something as small as amuse bouche from a $20,000-$25,000 ticket for JFK-HKG doesn't seem as the wisest move IMO
Again not everyone pays that...some upgrade using miles...but still...
You risk alienating a small quantity of VERY high paying customers (who might easily go else ware since they have the resources and want the very best service).
Removing something as small as amuse bouche from a $20,000-$25,000 ticket for JFK-HKG doesn't seem as the wisest move IMO
Again not everyone pays that...some upgrade using miles...but still...
From my perspective, if CX didn't think that it would be a net positive, they wouldn't do it.