business class lounge pass on ID ticket
Jan 17, 2017, 12:01 am
#16
Join Date: Nov 2013
Posts: 88
For avoidance of doubt, this comes straight from CX's intranet:
Use of Lounges
Lounge Access
It is Cathay Pacific Airways policy that when travelling on a Business Class or First Class ID ticket the passenger will NOT normally have access to Cathay Pacific's designated airport lounges (both own and 3rd party).
However, by virtue of their status, MPO and oneworld status card holders travelling on non-revenue tickets are allowed into CX/KA lounges (not 3rd party lounges) when travelling on CX/KA flights. The normal lounge entry policies will apply for them based on their card status.
CX/KA First Class Lounge Access when travelling on CX/KA flights – all DMP/DM/IN/oneworld Emerald status as well as First Class boarding card holders that have oneworld Sapphire, MPO Gold, MPO Gold (Cargo Clan Elite) or MPO Silver status..
CX/KA Business Class Lounge Access when travelling on CX/KA flights – all oneworld Sapphire, MPO Gold, MPO Gold (Cargo Clan Elite) or MPO Silver status, regardless of travel class.
Aside from lounge access set out above, holders of such membership status cards will however be expected to adhere to all other requirements of the Staff Travel policy. This includes dress standards, class of travel and baggage requirements etc.
Lounge Access
It is Cathay Pacific Airways policy that when travelling on a Business Class or First Class ID ticket the passenger will NOT normally have access to Cathay Pacific's designated airport lounges (both own and 3rd party).
However, by virtue of their status, MPO and oneworld status card holders travelling on non-revenue tickets are allowed into CX/KA lounges (not 3rd party lounges) when travelling on CX/KA flights. The normal lounge entry policies will apply for them based on their card status.
CX/KA First Class Lounge Access when travelling on CX/KA flights – all DMP/DM/IN/oneworld Emerald status as well as First Class boarding card holders that have oneworld Sapphire, MPO Gold, MPO Gold (Cargo Clan Elite) or MPO Silver status..
CX/KA Business Class Lounge Access when travelling on CX/KA flights – all oneworld Sapphire, MPO Gold, MPO Gold (Cargo Clan Elite) or MPO Silver status, regardless of travel class.
Aside from lounge access set out above, holders of such membership status cards will however be expected to adhere to all other requirements of the Staff Travel policy. This includes dress standards, class of travel and baggage requirements etc.
Jan 17, 2017, 8:04 pm
#17
Original Poster
Join Date: Jun 2015
Location: Jakarta
Programs: Flying Blue, Marco Polo, Skywards, Etihad Guest, IHG, Aeroplan
Posts: 269
thank you Doraemat and wkc. Indeed that is the response that I received after I emailed MPC.
Let's see how it really works out on the day itself!
Let's see how it really works out on the day itself!
Feb 7, 2017, 12:38 am
#18
Original Poster
Join Date: Jun 2015
Location: Jakarta
Programs: Flying Blue, Marco Polo, Skywards, Etihad Guest, IHG, Aeroplan
Posts: 269
Hi guys,
I just want to update you on how everything went.
When online check-in opened for CX695, I went online, checked myself in and then claimed the lounge pass. I just had to input my friend's PNR and the website confirmed with a code given. I gave this code to my friend for his documentation.
Fast forward at Check-in A at HKG, my friend tried to check-in at 2pm (flight is at 5pm) and check-in agent said it's still too early for him to check-in. Advised to come back at 3.30pm. So we hung around till 3.30pm and came back to Check-in A. Was told that my friend got a seat but he can't print the boarding pass for whatever reason. Finally got the boarding pass for my friend at 3.50pm but no lounge invitation was given.
Since it was already quite late, we just rushed to the Pier lounge (our flight was leaving from gate 67). Luckily both of us have e-channel registered passports so we were able to complete security and immigration in less than 10 mins. Took the train and arrived at The Pier around 4.15pm.
Gave our BPs to the lounge dragon and that's it. When I asked the lounge dragon, she said "your guest is traveling on staff ID, correct? And you claimed the lounge pass for him. I can see it here in the system. Please enjoy the lounge". We were both able to go in and enjoy a glass of champagne before leaving the lounge again because boarding already started.
So there you go. No problem at all redeeming lounge pass for guest on staff ID ticket. However, just like QRC3288 already mentioned, I suspected the check-in staff held the boarding pass for as long as he/she can. Hence, our experience at the lounge was not optimal.
I just want to update you on how everything went.
When online check-in opened for CX695, I went online, checked myself in and then claimed the lounge pass. I just had to input my friend's PNR and the website confirmed with a code given. I gave this code to my friend for his documentation.
Fast forward at Check-in A at HKG, my friend tried to check-in at 2pm (flight is at 5pm) and check-in agent said it's still too early for him to check-in. Advised to come back at 3.30pm. So we hung around till 3.30pm and came back to Check-in A. Was told that my friend got a seat but he can't print the boarding pass for whatever reason. Finally got the boarding pass for my friend at 3.50pm but no lounge invitation was given.
Since it was already quite late, we just rushed to the Pier lounge (our flight was leaving from gate 67). Luckily both of us have e-channel registered passports so we were able to complete security and immigration in less than 10 mins. Took the train and arrived at The Pier around 4.15pm.
Gave our BPs to the lounge dragon and that's it. When I asked the lounge dragon, she said "your guest is traveling on staff ID, correct? And you claimed the lounge pass for him. I can see it here in the system. Please enjoy the lounge". We were both able to go in and enjoy a glass of champagne before leaving the lounge again because boarding already started.
So there you go. No problem at all redeeming lounge pass for guest on staff ID ticket. However, just like QRC3288 already mentioned, I suspected the check-in staff held the boarding pass for as long as he/she can. Hence, our experience at the lounge was not optimal.
Feb 7, 2017, 2:38 am
#19
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
Feb 7, 2017, 2:55 am
#20
Original Poster
Join Date: Jun 2015
Location: Jakarta
Programs: Flying Blue, Marco Polo, Skywards, Etihad Guest, IHG, Aeroplan
Posts: 269
that particular flight was not full as I saw some empty seats during the flight. we checked the load at 3PM and it showed Y >10. the check-in agent also said that my friend will get the seat. he just can't give him the boarding pass. I guess it's rule of the game at CX
Feb 7, 2017, 3:34 am
#21
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
nah, I'd say most often this actually isn't the case.
sometimes BPs are issued 24 hours in advance for ID passengers. Other times, guys can collect them at the A counter upon arrival. These two are definitely over 50% of the time.
It's route and timing dependent, but as a rough rule I'd say 25% of the time they get their BPs before arriving at the airport, another 25-40% of the time they have to get them at the A desk but well before the cutoff, and 35-50% of the time at the last minute.
I will add, ID passengers can have their boarding passes taken back from them even after early issuance. This happens most often in the case of unexpected flight cancellations or extended delays that have spillover effects onto otherwise empty flights.
sometimes BPs are issued 24 hours in advance for ID passengers. Other times, guys can collect them at the A counter upon arrival. These two are definitely over 50% of the time.
It's route and timing dependent, but as a rough rule I'd say 25% of the time they get their BPs before arriving at the airport, another 25-40% of the time they have to get them at the A desk but well before the cutoff, and 35-50% of the time at the last minute.
I will add, ID passengers can have their boarding passes taken back from them even after early issuance. This happens most often in the case of unexpected flight cancellations or extended delays that have spillover effects onto otherwise empty flights.
Feb 7, 2017, 6:44 am
#22
Join Date: Sep 2015
Programs: BA Gold, IHG Spire Ambassador, Hilton Silver
Posts: 54
nah, I'd say most often this actually isn't the case.
sometimes BPs are issued 24 hours in advance for ID passengers. Other times, guys can collect them at the A counter upon arrival. These two are definitely over 50% of the time.
It's route and timing dependent, but as a rough rule I'd say 25% of the time they get their BPs before arriving at the airport, another 25-40% of the time they have to get them at the A desk but well before the cutoff, and 35-50% of the time at the last minute.
I will add, ID passengers can have their boarding passes taken back from them even after early issuance. This happens most often in the case of unexpected flight cancellations or extended delays that have spillover effects onto otherwise empty flights.
sometimes BPs are issued 24 hours in advance for ID passengers. Other times, guys can collect them at the A counter upon arrival. These two are definitely over 50% of the time.
It's route and timing dependent, but as a rough rule I'd say 25% of the time they get their BPs before arriving at the airport, another 25-40% of the time they have to get them at the A desk but well before the cutoff, and 35-50% of the time at the last minute.
I will add, ID passengers can have their boarding passes taken back from them even after early issuance. This happens most often in the case of unexpected flight cancellations or extended delays that have spillover effects onto otherwise empty flights.
You would then be able to collect your boarding pass at the airport.
Feb 7, 2017, 8:32 am
#23
Join Date: Feb 2003
Location: 1A
Programs: Elite Diamond Purple Dot Gold Silver Titanium for life
Posts: 1,822
Another vote for QRC3288 being 100% correct.
For total clarification, here is the actual CX lounge guide (noting this applies ONLY to CX owned and operated lounges).
For total clarification, here is the actual CX lounge guide (noting this applies ONLY to CX owned and operated lounges).
Mar 24, 2017, 1:01 am
#24
Join Date: Dec 2015
Programs: SPG Plat, iHG Spire, JGC Diamond
Posts: 23
So ID tickets holder can be guest in lounges
but cant enter lounge even if they have diamond member status?
What about priority pass?
Lots of credit cards provides prestige membership of priority pass,
can CX staff enter lounge with ID tickets?
but cant enter lounge even if they have diamond member status?
What about priority pass?
Lots of credit cards provides prestige membership of priority pass,
can CX staff enter lounge with ID tickets?
Mar 24, 2017, 1:21 am
#25
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I know if a EK staff member who travels on EK ID tickets, and he definitely gets into priority pass lounges.
Mar 24, 2017, 2:58 am
#26
Join Date: Dec 2015
Programs: SPG Plat, iHG Spire, JGC Diamond
Posts: 23
https://www.prioritypass.com/en/conditions-of-use
Heres a quote from the official site
18. Admittance to lounges is strictly subject to cardholders and any guests, if permitted, being in possession of a valid flight ticket and travel documents for the same day of travel. Airline, airport and other travel industry employees traveling on reduced-rate tickets may not be eligible for access.
I'm sure they have similar rules for CX lounges
Heres a quote from the official site
18. Admittance to lounges is strictly subject to cardholders and any guests, if permitted, being in possession of a valid flight ticket and travel documents for the same day of travel. Airline, airport and other travel industry employees traveling on reduced-rate tickets may not be eligible for access.
I'm sure they have similar rules for CX lounges
Mar 24, 2017, 9:09 am
#27
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Ha mate, you're just making stuff up! Can you just scroll up and read the thread you're posting to? CX does not have a "similar" rule; what you're "sure" of is, in fact, totally incorrect.
No offense here or anything...it's just the obvious posting of incorrect information is a detriment to the forum. At least read a few posts above where you're posting.
What you're inferring is blatantly contradicted by the remainder of this thread. Just read the thread!
No offense here or anything...it's just the obvious posting of incorrect information is a detriment to the forum. At least read a few posts above where you're posting.
What you're inferring is blatantly contradicted by the remainder of this thread. Just read the thread!
Mar 24, 2017, 9:17 am
#28
Join Date: Jul 2012
Location: HKG
Programs: BA(GGL) QF LTS CX AM, Hilton Diamond, PPL(A)
Posts: 1,654
CX has a notoriously toxic culture towards how CX treats their fellow ID ticket-holders, particularly younger ones. Both at the check-in process and on-board. It's bizarre and a terrible reflection on the entire company's culture, but that's just how they do it...and I'll let other smarter posters than me opine.
Mar 24, 2017, 10:43 am
#29
Join Date: Dec 2015
Programs: SPG Plat, iHG Spire, JGC Diamond
Posts: 23
Ha mate, you're just making stuff up! Can you just scroll up and read the thread you're posting to? CX does not have a "similar" rule; what you're "sure" of is, in fact, totally incorrect.
No offense here or anything...it's just the obvious posting of incorrect information is a detriment to the forum. At least read a few posts above where you're posting.
What you're inferring is blatantly contradicted by the remainder of this thread. Just read the thread!
No offense here or anything...it's just the obvious posting of incorrect information is a detriment to the forum. At least read a few posts above where you're posting.
What you're inferring is blatantly contradicted by the remainder of this thread. Just read the thread!
Mar 24, 2017, 12:52 pm
#30
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
What lounge? I am certain CX permits status holders on ID tickets to use their lounges. For all CX-operated lounges there shouldn't be a problem. Technically, you could run into a problem at a non-CX operated lounge, because some other airlines don't permit ID holders in. Was this possibly the case?