Splitting / re-booking AM redemptions
Jan 10, 2017, 7:43 am
#1
Original Poster
Join Date: Nov 2012
Programs: SPG Platinum
Posts: 1,686
Splitting / re-booking AM redemptions
Have wife and daughter booked using AM on a return J fare to HKG. Now daughter needs to leave early but no award availability in peak season, so have bought her a Y cash one-way fare home. Want to cancel her return J leg to get some of the points back.
Told by AM via email that they can't split the booking and would have to cancel then re-book both individually, subject to fee (fine), but that since there is no award availability left I would lose the booking (even though I'd be re-booking into the same seat on the outbound)!
I guess I could call after the outbound leg is flown, but my worry is in the process that I lose wife's return J seat home.
Any ways around this?
Told by AM via email that they can't split the booking and would have to cancel then re-book both individually, subject to fee (fine), but that since there is no award availability left I would lose the booking (even though I'd be re-booking into the same seat on the outbound)!
I guess I could call after the outbound leg is flown, but my worry is in the process that I lose wife's return J seat home.
Any ways around this?
Jan 10, 2017, 7:50 am
#2
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
Any PEY / Y award for the return flight? Try to ask if they can put your daughter in PEY / Y first with a J redemption and wait and see if any J seat released at last minute... At least she can get back first
p.s. No guarantee that they will entertain your request
p.s. No guarantee that they will entertain your request
Jun 3, 2019, 12:45 am
#4
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,447
Sorry to bump an old thread. Any more data points as to whether splitting multi-pax award bookings is possible, and for ones involving partner airlines at that? Specifically asking about a OW multi-carrier award.