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New London Heathrow (LHR) lounge - experience and reviews

New London Heathrow (LHR) lounge - experience and reviews

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First Class [by Genius1]

Business Class [by Genius1]

Business and First Lounges [by Corporate-Wage-Slave]

Business Class [by Jermyn]

First Class [by Jermyn]
First Class [by Rami Tamimi]


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Old Nov 30, 16, 10:44 am
  #1  
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New London Heathrow (LHR) lounge - experience and reviews

A visit to the new Cathay Pacific Lounge, London Heathrow Terminal 3.
30 November 2016.

Just a few notes and photographs about my visit earlier today to the new Cathay Pacific lounge at LHR T3. The lounge is on a soft opening, where they were apparently trying out staff training and operating procedures. The official opening is on Wednesday 7 December 2016, when some Cathay Pacific management will be flying out from Hong Kong to host the event.

The lounge is in its previous position Ė I think itís the third location, and fifth lounge arrangement that I can recall at T3 over the last dozen years or so. The new lounge is Lounge C in HAL speak, towards gate 11 and slightly further on from the BA Galleries lounges at F and AA Admirals Clubs at H.

As before itís a lift access to level 2 from level 1. There isnít a signposted stair access that I could see. As shown in the photo below, the Cathay brushwing logo is discreetly inset into the wall by the lift. As the lifts arrive at Level 2 the doors open to the reception desk, which is at one end of a corridor. On the right is the First lounge, for Cathay First passengers and oneworld Emeralds. I was flying BA on Club Europe but the reception agent welcomed me as if I was her most important customer of the day, and stepped out from the desk to walk me to the First lounge and then a guided tour of the lounges.



Further down the corridor is the main and much bigger Business Lounge, which backs on to the First Lounge Ė as it did before. From what I recall the business area (with the PC cubicles) of First has ended up in the Business lounge, but the First dining room has gone the other way. The Business lounge seems longer than the previous version, though I was only an occasional visitor there.

Opposite the business lounge is the WC, and at the end of the corridor is the area for the showers. There seems about a dozen of them there, and half a dozen hi tech storage units for baggage storage.

Business lounge
A quick visit to this. It has 5 basic areas. The first thing to catch the eye is Cathayís renowned piŤce de rťsistance, the Noodle Bar.









Along side that is a dining area, beyond a long table buffet and refectory dining space. Near there is the bar, with bar seating. Finally, at the end of the lounge is the main seating area. There is seating for 200, so quite generous.



The buffet food options including tomato soup, coq au vin, a beef casserole, salads, mini spinach tarts, plus a bakery and cakes area. Now this on its own would be interesting, but the made to order noodle bar and dim sum will surely be the main draw to this lounge.







This was a quick escorted visit, they were quite keen to get me back into Flounge!

First Lounge.
This is also divided into several area with mixed seating and tables. There is a pantry, similar to The Pier, with a tall fridge, though there were only a few food items in it at the moment. There is a dining room, with a comprehensive menu, including items from the noodle bar (the staff will bring other items over if requested) and a series of other items.













Unlike the Business lounge, the bar in the First lounge is self serve, include a pour your own Carlsberg pump. See the wine list on the dining room menu.








There is a main seating area, with various sofas and comfortable seating. Then along the windows overlooking the apron is a set of relaxation seats, suitable for single travellers. Power sockets are similar to other Cathay refurbished lounges, they slide out from the nearby tables.









For my lunch, I asked for the Dan Dan mieng, I asked for a small portion, so I am not sure what a large one looks like. Plus fish and chips. It was served quickly and professionally by the lounge staff. If one had to quibble, I donít think Cathay has got any better than BA at doing chips! And another minor quibble, the internet speed isnít that good either (2.5 mb/s download), itís slower than the BA wifi.








Shower area
I just had a quick look, but the shower units look well appointed. There is a shower reception area and the staff there were very helpful, even to someone who actually wasn't going to use the facility.




Conclusion
LHR T3 is blessed to have an excellent pair of lounges from Cathay Pacific, with a particularly strong First lounge. It reflects extremely well on the airline and its staff, no flight from T3 would be complete without a visit.

Last edited by corporate-wage-slave; Nov 30, 16 at 5:10 pm
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Old Nov 30, 16, 10:58 am
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Can I ask, did you deliberately arrange your trip today to coincide with the opening of the lounge?
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Old Nov 30, 16, 11:10 am
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Originally Posted by Calchas View Post
Can I ask, did you deliberately arrange your trip today to coincide with the opening of the lounge?
No, it was a good coincidence, however I fly from T3 every week more or less, so maybe coincidence isn't the right word. I was 2 days late!
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Old Nov 30, 16, 12:57 pm
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Thanks C-W-S ^

The F lounge looks stunning, and similar to The Pier at HKG. Cannot wait to visit in a couple of weeks
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Old Nov 30, 16, 1:51 pm
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Don't normally go for lounges but I popped in today for a nosey. Very nice, still has that 'new lounge' smell.

I would probably describe it as a similar offering to CDG/MNL with a hint of Pier in the First Class section. Unfortunately, and unsurprisingly, I foresee that it will become a very busy lounge - it wasn't exactly quiet despite it still being a soft opening. Staff very attentive and polite, they seemed well polished for the service routines and I was pleasantly surprised.
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Old Nov 30, 16, 3:19 pm
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Great post, thanks C-W-S. I really like how CX manage to be consistent with the look and feel of their new lounges.
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Old Nov 30, 16, 9:08 pm
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The new lounge looks great and the food menu in the first section is exactly the same as the Pier First in Hong Kong.

I've a trip to Europe and will transit in LHR with BA for a 4 hrs layover. Is it possible for me to visit the lounge in T3 and how? Does it worth the effort? Cheers
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Old Nov 30, 16, 9:24 pm
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Originally Posted by Layman View Post
The new lounge looks great and the food menu in the first section is exactly the same as the Pier First in Hong Kong.

I've a trip to Europe and will transit in LHR with BA for a 4 hrs layover. Is it possible for me to visit the lounge in T3 and how? Does it worth the effort? Cheers
Unless your departing flight is from T3, no you can't.
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Old Nov 30, 16, 9:48 pm
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Originally Posted by Layman View Post
The new lounge looks great and the food menu in the first section is exactly the same as the Pier First in Hong Kong.

I've a trip to Europe and will transit in LHR with BA for a 4 hrs layover. Is it possible for me to visit the lounge in T3 and how? Does it worth the effort? Cheers
Just buy a refundable ticket - seems the thing now
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Old Dec 1, 16, 3:14 am
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Originally Posted by Layman View Post
The new lounge looks great and the food menu in the first section is exactly the same as the Pier First in Hong Kong.

I've a trip to Europe and will transit in LHR with BA for a 4 hrs layover. Is it possible for me to visit the lounge in T3 and how? Does it worth the effort? Cheers
Welcome to FlyerTalk Layman. At LHR, it is not easy to get into a terminal unless have a boarding pass for that terminal, and also the lounges are not supposed to admit people from other terminals. A small number of BA flights do depart from terminal 3, but the majority depart from terminal 5. If you tell us your destination we can advise you about which terminal you'll be in.

There are ways and means of getting into the wrong terminal, but it is not worth the effort.
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Old Dec 1, 16, 3:56 am
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Originally Posted by Layman View Post
The new lounge looks great and the food menu in the first section is exactly the same as the Pier First in Hong Kong.

I've a trip to Europe and will transit in LHR with BA for a 4 hrs layover. Is it possible for me to visit the lounge in T3 and how? Does it worth the effort? Cheers
Originally Posted by Calchas View Post
Welcome to FlyerTalk Layman. At LHR, it is not easy to get into a terminal unless have a boarding pass for that terminal, and also the lounges are not supposed to admit people from other terminals. A small number of BA flights do depart from terminal 3, but the majority depart from terminal 5. If you tell us your destination we can advise you about which terminal you'll be in.
Since the BA forumites seem intent on global domination, I shall also add my greetings to you Layman, welcome to Flyertalk, and welcome also to the Cathay Pacific forum. Please continue to participate here.

The other point is that this lounge is the designated lounge for Finnair. The soft opening at the moment also means they are not promoting the lounge to Finnair passengers this week (but they are welcome to use it). So if you are able to construct a routing that involves Finnair, that's the other way into the lounge. Some of the BA routes are very short, notably HAJ (Hannover) and LUX (Luxembourg). The latter is airborne for barely 40 minutes, and both locations are possible as a back-to-back trip.
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Old Dec 1, 16, 4:21 am
  #12  
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Originally Posted by corporate-wage-slave View Post
Since the BA forumites seem intent on global domination, I shall also add my greetings to you Layman, welcome to Flyertalk, and welcome also to the Cathay Pacific forum. Please continue to participate here.
And welcome corporate-wage-slave to the Cathay forum and we hope you continue to participate here. Also at this stage I'm almost certain you're a flyertalk chatbot.
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Old Dec 1, 16, 7:47 am
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Thanks all for your greetings.

My departing flight will also be in T5 and seem like there is no way to visit the new lounge. Even if it is possible, it will be a headache to go through the queue and the security. Not a good idea and will try next time.

Last edited by Layman; Dec 1, 16 at 9:09 am Reason: Typo
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Old Dec 1, 16, 8:14 am
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Originally Posted by Layman View Post
My departing flight will also be in T3 and seem like there is no way to visit the new lounge. Even if it is possible, it will be a headache to go through the queue and the security. Not a good idea and will try next time.
Is there a minor typo there? T3 is where the new lounge is, and if you have oneworld status you should be able to get through to the lounge fairly easily. If you can be more specific about routing we can perhaps be specific about the best options.
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Old Dec 1, 16, 9:10 am
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It's a typo. Just corrected.
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