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Asking for a refund. Cancel first?

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Old Sep 7, 2016, 4:46 am
  #1  
Original Poster
 
Join Date: Sep 2010
Location: Oslo, Norway
Programs: BA blue
Posts: 148
Asking for a refund. Cancel first?
It seems i'll be unable to travel on my CX tickets later this month. They are economy tickets in booking class V, which, if i understand their website correctly qualifies for a refund with a fee of 100euro. To get this refund, do i cancel first and then fill out the refund form, or should i just fill out the form?

Any idea how long CX takes to process these things?
mckvakk is offline  
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Old Sep 7, 2016, 5:21 am
  #2  
 
Join Date: May 2016
Location: York
Programs: CX JL QR LH BA
Posts: 326
Just call the CX booking hotline to cancel it. It takes around a month for the credit card refund though.
ashsong is offline  
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Old Sep 7, 2016, 6:21 am
  #3  
 
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
You can cancel online, and then fill an online credit form to get whatever refund you are entitle to.
Ausriver is offline  
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