tboons

I understand the need to pick up and rechecked but latam check through to JL connection on different pnr last Dec on Jfk. I just picked up the luggage, go through custom, then drop them at the one world connection desk post custom.

Didn't have to wait till the jal counters open.

percysmith

Ah - there's a connection desk (I know one exists for QF in LAX for their QF SYD-LAX-JFK, but that one is same flight number).

Poor performance CX HKG F check-in didn't know about that desk.

Should be valid for any transit (since JFK doesn't shut down for passengers in the middle of the night unlike HKG)

ernestnywang

That shouldn't matter. For any transfer to domestic flight (incl. JFK), I am always through-checked. Just need to claim bags before customs and re-drop them afterwards.

tboons

Terminal 8 do shut down. Had the luck to experience it when my latam flight was severely delayed due to the snow storm

suziemay

I just booked a flight departing tomorrow JFK-HKG-KUL (originally booked on QR but yes, I'm one of the paranoid people but that's for another day). Booking was made through Amex travel on AA marketed flight, but on CX metal. Amex has one record locator. AA has one record locator. But when I went to check in on CX, it's showing up as two separate RT flights JFK-HGK and HKG-KUL. I need them to link it. Will they link for me at check-in counter at JFK?

I called AA, they say it's Cathay's issue, they don't know why Cathay has it as two separate records. I called Amex, their CX partnership line is currently closed so they said to call back but I'm going to be at work meetings all day and will probably miss the window to call.

Someone please tell me it's a non-issue to link at check-in counter at JFK so I can stop stressing out about this. I mean, if they will interline One World flights, why won't they do CX to CX even though it's an AA marketed flight?

*edited to add that I sent a DM on Twitter to Cathay, they said the two record locators is no problem, it automatically happens when booking through partner airline but it’s still one booking and they will check in my luggage through to KUL. I guess I’m ok..?

Thank you!

percysmith

If it's CX metal then it's CX's check in and CX's policy and they'll check u thru even if you're holding two separate pieces of paper.

suziemay

Thank you!

suziemay

Just coming to report back that at the airport check-in desk, they had me as flying to HKG only so I had to give them my HKG-KUL flight number for them to link and check baggage through, but as Percy said it was a non-issue. I still think it’s weird that it split the flights even though my booking was for JFK-KUL via HKG, and not two separate RT. Apparently this happens often for AA marketed CX codeshare flights.

percysmith

Is this cos AA is on Sabre (even when ticketing AA marketed CX operated flights)?

AnttiV

Does the interline policy also apply to back-to-backs? I have some silly routings coming up, namely CGK-HKG-TPE / TPE-HKG-BKK and TPE-HKG-CGK / CGK-HKG-CTS, all on separate PNRs and CX ticketed/metal. It would save a huge amount of time in TPE and CGK if I didn't have to clear immigration. I assume the answer is yes but wanted to make sure.

sxc

The problem is that a bag can’t be tagged through the same destination twice - in your case HKG. I don’t know if CX would tag the bag CGK-HKG-BKK - if so, then you would be okay. If not, you’ll have to collect in TPE.

suziemay

Not sure; I’m not familiar with the ticketing systems. In case any of this helps piece together the reason:

• I have one record locator from AA, but two booking references with Cathay. Reservation was made through Amex Platinum Travel
• Cathay Twitter said “as the flights were booked with AA, it would automatically create 2 PNRs at our end. It doesn't require to link up the booking as they are the same one, it is just a system requirement to create a marketing PNR at the backend”. However when I went to check-in desk, the flights were not linked so this wasn’t right
• Lady at JFK check-in said it happens a lot with AA marketed flights. I didn’t ask her why but then she said it could have been because I had a reservation through QR flying on the same dates (which I did; I booked the AA/CX flight first then cancelled the QR)

ernestnywang

I know your JFK-HKG flight is AA*/CX (AA-marketed, CX-operated), but is your HKG-KUL also AA*/KA, or is it KA prime or CX*/KA?

suziemay

HKG-KUL is AA*/KA. So maybe if both flights are CX proper it wouldn’t be an issue?

Another thing I learned last night :lol: I missed my connecting flight (HKG-KUL) due time delay in my JFK-HKG flight so I was rebooked on the next flight. Apparently that then triggers the entire booking system to tell me that all my remaining flights haven’t been ticketed. So strange! I guess this is why it’s always better to book directly with the airline itself to avoid complications like this, but given the big fare difference, there was no way I was going to book direct through Cathay.

From AA Twitter: The KUL-HKG and HKG-JFK flights are ticketed. Please share your ticket number xxxxxxxxx with Cathay and they can attach it to the reservation in their system.

From CX Twitter: There will be no issue for your return flights. For your info, as the ticket you issued is under AA's ticket stock, system is not synchronised whenever flight disruption is happened. The app would not be able to reflect the actual status of your inbound flights unless you have completed the whole outbound journey (i.e. JFK-HKG & HKG-KUL). We assure you that you are holding a valid ticket for return flights and you may disregard the info showing in "Manage Booking".

For anyone interested, I booked my flight 2 days before departure through Amex Platinum Travel, and it was USD $2,200 RT for J on Cathay metal but marketed as AA. Booking through Cathay would have been like USD $5,900. Last minute flight due to originally being booked on QR but I was nervous to fly over Iranian airspace (that’s a whole other story we won’t get into here).

I’m so glad I have you guys to share this with; I started ranting to my friends who have no idea what I’m talking about!

percysmith

Thought disruption airline has obligation to revalidate all coupons after rebooking.