CX Manage Booking

Old Apr 8, 16, 9:23 am
  #1  
Original Poster
 
Join Date: Jul 2011
Programs: BA Bronze
Posts: 1,002
CX Manage Booking

I have two separate bookings on CX/KA - when I log in to manage my booking, I can only access the outbound flight on both bookings. Haven't had this happen before. Am I doing something wrong or is there a problem with the site?
go_around is offline  
Old Apr 8, 16, 9:01 pm
  #2  
 
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,491
I'm having a problem with the site as well. Once I enter my name and confirmation #, the website just hangs and I can't pull up any info. Plugged my number into both the RJ and QR websites, no issues. Saw the entire reservation. Must be CX issue.
Penguinmoon is offline  
Old Apr 8, 16, 10:11 pm
  #3  
 
Join Date: May 2010
Location: Global
Programs: OWS IHG Spire
Posts: 554
Cathay Issue, tried different browsers, same hang up
Engineering Travel is offline  
Old Apr 9, 16, 4:26 am
  #4  
 
Join Date: Jul 2005
Location: Hong Kong
Programs: CX Diamond, UA Platinum, SPG Plat, Marriott Plat
Posts: 123
its all screwed up (again!).... can't access the manage my booking on the web version.

On iOS, it lets me get to the point of entering my personal details but wont allow me to go farther, insisting I have "special characters" entered...which I don't.

Cathay's tech is horriffic. I can hire a 17 year old computer whiz to create a better and more user friendly website than Cathay did...
hkflyer2014 is offline  
Old Apr 9, 16, 5:32 am
  #5  
 
Join Date: Sep 2001
Location: Singapore
Posts: 1,984
I was having the same problems at the OP last night but seems fine now.
Singapore_Air is offline  
Old Apr 9, 16, 8:37 am
  #6  
 
Join Date: Dec 2001
Posts: 336
Having the same problem. I've tried different browsers...no luck. Tried repeatedly calling US reservations number but put on hold for 10 minutes then auto disconnected every time. Finally called MPC in Hong Kong and after answering a collection of security questions was told they could see my reservations were unable to make any changes.

I sometimes wonder if I am dealing with a functioning airline.
jrussell is offline  
Old Apr 9, 16, 10:46 am
  #7  
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Join Date: Jul 2011
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Update: Just managed to reserve seats on the inbound leg, kept refreshing and eventually got past the error message.
go_around is offline  
Old Apr 10, 16, 8:26 am
  #8  
 
Join Date: Dec 2001
Posts: 336
Additional update. Finally able to log on to Manage Booking and make seat selections. Disabling my "Do Not Track" privacy setting did the trick.
jrussell is offline  
Old Apr 14, 16, 2:14 am
  #9  
 
Join Date: Apr 2016
Programs: GR MPO
Posts: 1
Unhappy

Originally Posted by Engineering Travel View Post
Cathay Issue, tried different browsers, same hang up
Same experience here
ipcll is offline  
Old Apr 14, 16, 3:56 am
  #10  
sxc
Moderator, Cathay Pacific
 
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,468
I'm also getting a MMB problem when trying to see details of the booking. I get the eternal spinning circle. Not sure if it's related to work being done to switch the Marco Polo Club to the new system.
sxc is offline  

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