Worst case of DYKWIA...

Closed Thread

Old Nov 17, 15, 9:58 am
  #91  
 
Join Date: Apr 2002
Programs: BA,Amex,Hilton,Hyatt,SPG
Posts: 584
Hi taipeiflyer,

thank you for sharing your side of story.

Im really glad you told it, so I was able to revise my opinion on you.

That short video (and your statement afterwards) was (fortunately again) a clear proof, that there are always two sides to every story.

Dont bother yourself with people dragging you into discussions about timing and request for a buggy...

That was never the question nor the point.

So, thanks again and good luck for your next trips!
Dennis is offline  
Old Nov 17, 15, 10:52 am
  #92  
 
Join Date: Feb 2014
Programs: UA Plat, SPG Gold, Marriott Gold
Posts: 677
Originally Posted by KuroNekko View Post
When my house is on fire, I will call the fire brigade;

When I whizzed through a familiar lounge and got "assaulted", I would call the police personally.

The fine Hong Kong Police force is able to comprehend English and would be able to act rather quickly.
So you have memorized the local emergency numbers to summon police, in every country you visit, including for flight connections? Have you also ensured that your cell phone will work in countries where you are connecting? Surely you have also learned how to tell the police what happened to you in every local language as well?

The person was assaulted. In most countries that is a serious crime. The victim of that assault was rude to a person with apparent authority who refused to provide even minimal assistance. That is understandable given the situation IMHO.

I don't understand how people can downplay a violent crime and then act like the victim of that crime is a terrible person for being somewhat rude to someone who is grossly negligent in refusing to summon authorities. Would you all have preferred for the guy to grab the Cathay employee by the throat?
Soccerdad1995 is offline  
Old Nov 17, 15, 11:11 am
  #93  
 
Join Date: Jul 2008
Location: All over the place often South Wales and Lake District
Programs: BA Gold for Life
Posts: 3,955
Originally Posted by Soccerdad1995 View Post
So you have memorized the local emergency numbers to summon police, in every country you visit, including for flight connections? Have you also ensured that your cell phone will work in countries where you are connecting? Surely you have also learned how to tell the police what happened to you in every local language as well?

The person was assaulted. In most countries that is a serious crime. The victim of that assault was rude to a person with apparent authority who refused to provide even minimal assistance. That is understandable given the situation IMHO.

I don't understand how people can downplay a violent crime and then act like the victim of that crime is a terrible person for being somewhat rude to someone who is grossly negligent in refusing to summon authorities. Would you all have preferred for the guy to grab the Cathay employee by the throat?
Most cellphones will call the local emergency services no matter whether you use the local number or the one you use at home. If you dial 911 on your phone in Berlin, it will still call the police even though the number there is 112. It will do this when your phone has a connection to ANY network.
itsmeitisss is offline  
Old Nov 17, 15, 11:13 am
  #94  
 
Join Date: May 2005
Location: Kiev, Ukraine
Programs: Mucci, BA Gold, PS, HHonors Lifetime Diamond
Posts: 6,042
Originally Posted by taipeiflyer View Post
thank you cathay and percy for the reasoned responses, even though they are coming from different angles. i absolutely believe i could have handled the situation better, which is why i did apologize. i know CX believes they could have handled the situation better as well, which is why they apologized. when someone puts their hands on you, it can sometimes cause you to react in an irrational manner, which was compounded by the fact that CX simply wanted to sweep it under the rug.
Sometimes it is very hard to control oneself in a situation like that. It is very easy for others to pass judgement from the safety and comfort of their homes or offices and say how language like that should never be used. Well, it does get used. And the person who used it may regret it very much afterwards (which I am sure you did) and apologize. But in that moment I can only imagine that it was hard to control yourself. Everyone can be a gentleman and a knight when they are removed from the situation but put them right in the middle of it and we'd be much surprised what language they know and can use. I don't understand why some people are jumping on you - yes, it was not a nice situation, but you handled it as best as you could under those circumstances.
I was once in a similar situation where staff refused to call police after a brutal fight trying to sweep what happened under the rug not wanting to attract attention. Well, those members of staff were criminals as far as I was concerned, and a few swear words was the least that they deserved.

Originally Posted by Dennis View Post
Dont bother yourself with people dragging you into discussions about timing and request for a buggy...

That was never the question nor the point.
Agree. I don't understand why some are hung up on that. Not the issue at all here.

Last edited by Andriyko; Nov 17, 15 at 11:19 am
Andriyko is online now  
Old Nov 17, 15, 1:52 pm
  #95  
 
Join Date: May 2015
Location: London
Programs: QF Platinum, BA Gold, HH Diamond, Raffles Ambassador
Posts: 152
Am I the only person who thinks taipeiflyer's account doesn't really fit what's actually happening in the video?

In his version of events, he claims he's justifiably upset because of a staff members inaction to the assault and unwillingness to do anything about it. Yet in the video he's clearly yelling & swearing about a mistake (presumably his buggy fiasco) which has caused him to be late, and demanding that this be 'fixed'

You guys are the ones that screwed up
fix the situation
We're two hours late, thats what you need to fix
(His Australian companion) You missed our flight

I'm not saying the assault didn't happen, or that CX probably didn't try and sweep it under the rug somewhat, but it would quite clearly seem that this particular part of his tantrum is due to his anger at missing his flight/being late, and his view that it was a CX's incompetence which caused it. And maybe it was, but none of this is justification to arrogantly yell obscenities at a staff member like that.
Matthew_22 is offline  
Old Nov 17, 15, 2:10 pm
  #96  
 
Join Date: Sep 2009
Posts: 1,877
Originally Posted by Matthew_22 View Post
Am I the only person who thinks taipeiflyer's account doesn't really fit what's actually happening in the video?

In his version of events, he claims he's justifiably upset because of a staff members inaction to the assault and unwillingness to do anything about it. Yet in the video he's clearly yelling & swearing about a mistake (presumably his buggy fiasco) which has caused him to be late, and demanding that this be 'fixed'

I'm not saying the assault didn't happen, or that CX probably didn't try and sweep it under the rug somewhat, but it would quite clearly seem that this particular part of his tantrum is due to his anger at missing his flight/being late, and his view that it was a CX's incompetence which caused it. And maybe it was, but none of this is justification to arrogantly yell obscenities at a staff member like that.

Very cogent points. By his own words, the wild rant in the video had nothing to do with the alleged "assault," it was all about the missed flight, for which taipeiflyer accepted absolutely no responsibility. Oh, the entitlement. Since he wasn't ranting about the alleged assault, we have to be skeptical about his description of the incident. Just as taipeiflyer tells us that the video doesn't tell both sides of the story, we have only his description of the events that preceded the video. We will never know what actually happened.
Steve in Olympia is offline  
Old Nov 17, 15, 2:12 pm
  #97  
Moderator: Cathay Pacific Asia Miles and Singapore Airlines KrisFlyer
 
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,158
Originally Posted by Matthew_22 View Post
Am I the only person who thinks taipeiflyer's account doesn't really fit what's actually happening in the video?

In his version of events, he claims he's justifiably upset because of a staff members inaction to the assault and unwillingness to do anything about it. Yet in the video he's clearly yelling & swearing about a mistake (presumably his buggy fiasco) which has caused him to be late, and demanding that this be 'fixed'

I'm not saying the assault didn't happen, or that CX probably didn't try and sweep it under the rug somewhat, but it would quite clearly seem that this particular part of his tantrum is due to his anger at missing his flight/being late, and his view that it was a CX's incompetence which caused it. And maybe it was, but none of this is justification to arrogantly yell obscenities at a staff member like that.
It is difficult to say what happened other than that shown in the video:
* I must assume the poster doesn't travel through HKIA often as he waited very close before boarding, and wasn't familiar with the buggy system.
* Per the poster's explanation, I feel that the lounge agent was not properly trained as he/she should direct them to the buggy station other than letting them wait.
* Both assault and profanity were uncalled for and are never justified. Assault is a crime, and profanity is probably also a crime in HKIA. CX should not tolerate these to ensure a safe and quiet place for the other passengers.
cxfan1960 is online now  
Old Nov 17, 15, 2:36 pm
  #98  
 
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,063
Originally Posted by cxfan1960 View Post
It is difficult to say what happened other than that shown in the video:
* I must assume the poster doesn't travel through HKIA often as he waited very close before boarding, and wasn't familiar with the buggy system.
* Per the poster's explanation, I feel that the lounge agent was not properly trained as he/she should direct them to the buggy station other than letting them wait.
* Both assault and profanity were uncalled for and are never justified. Assault is a crime, and profanity is probably also a crime in HKIA. CX should not tolerate these to ensure a safe and quiet place for the other passengers.
Just saw that the video was posted last February...wonder if it was one of the reasons why now ISMs need to make a special announcement on arrival aborts being at the brooding gate 20-30 minutes before departure.
FlyPointyEnd is offline  
Old Nov 17, 15, 2:44 pm
  #99  
 
Join Date: May 2015
Location: London
Programs: QF Platinum, BA Gold, HH Diamond, Raffles Ambassador
Posts: 152
Originally Posted by cxfan1960 View Post
It is difficult to say what happened other than that shown in the video:
* I must assume the poster doesn't travel through HKIA often as he waited very close before boarding, and wasn't familiar with the buggy system.
* Per the poster's explanation, I feel that the lounge agent was not properly trained as he/she should direct them to the buggy station other than letting them wait.
* Both assault and profanity were uncalled for and are never justified. Assault is a crime, and profanity is probably also a crime in HKIA. CX should not tolerate these to ensure a safe and quiet place for the other passengers.
The whole buggy thing is a red herring.
Matthew_22 is offline  
Old Nov 17, 15, 2:51 pm
  #100  
 
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS MVPG, UA peon, BA Bronze, Marriott Gold, HH Diamond, Fairmont Plat (RIP)
Posts: 4,845
Originally Posted by Matthew_22 View Post
Am I the only person who thinks taipeiflyer's account doesn't really fit what's actually happening in the video?

In his version of events, he claims he's justifiably upset because of a staff members inaction to the assault and unwillingness to do anything about it. Yet in the video he's clearly yelling & swearing about a mistake (presumably his buggy fiasco) which has caused him to be late, and demanding that this be 'fixed'.

I'm not saying the assault didn't happen, or that CX probably didn't try and sweep it under the rug somewhat, but it would quite clearly seem that this particular part of his tantrum is due to his anger at missing his flight/being late, and his view that it was a CX's incompetence which caused it. And maybe it was, but none of this is justification to arrogantly yell obscenities at a staff member like that.
I didn't want to wade into this but since you raised it, these were exactly my thoughts as soon as taipeiflyer posted his original explanation. Why yell 'fix it' over and over again when demanding police be called? Clearly, to me anyways, he was talking about the mistake that caused them to miss their flight and to 'fix it'. If it was to have the police called was truly what he was yelling and swearing about, it would seem to me that one wouldn't yell 'fix it', as if there was a problem the other party caused that they needed to fix. One would be yelling something along the lines of 'call the police', 'get the police', 'call them now', 'he tried to choke me' or something in that vein. Not 'fix it'.

Again, not diminishing an assault in the slightest, but to me, this doesn't seem to be what the yelling and swearing on the video is about. So it does make me doubt his explanation. Perhaps the tantrum, and this video, happened before the assault and this behavior is what caused the alleged assaulter to get involved?
Finkface is online now  
Old Nov 17, 15, 3:17 pm
  #101  
 
Join Date: Jul 2006
Location: NYC
Programs: AA Platinum, MPC Silver
Posts: 515
Originally Posted by Finkface View Post
I didn't want to wade into this but since you raised it, these were exactly my thoughts as soon as taipeiflyer posted his original explanation. Why yell 'fix it' over and over again when demanding police be called? Clearly, to me anyways, he was talking about the mistake that caused them to miss their flight and to 'fix it'. If it was to have the police called was truly what he was yelling and swearing about, it would seem to me that one wouldn't yell 'fix it', as if there was a problem the other party caused that they needed to fix. One would be yelling something along the lines of 'call the police', 'get the police', 'call them now', 'he tried to choke me' or something in that vein. Not 'fix it'.

Again, not diminishing an assault in the slightest, but to me, this doesn't seem to be what the yelling and swearing on the video is about. So it does make me doubt his explanation. Perhaps the tantrum, and this video, happened before the assault and this behavior is what caused the alleged assaulter to get involved?
At the end of the video right before it cuts out, the person recording (or someone close to the camera) mentions something about taipeiflyer getting assaulted, and if anybody saw that, or something to the effect (watched the video once yesterday, details are hazy for me right now).
nightkhan is offline  
Old Nov 17, 15, 3:34 pm
  #102  
 
Join Date: Nov 2014
Location: NYC
Programs: OW Emerald
Posts: 246
Originally Posted by Matthew_22 View Post
Am I the only person who thinks taipeiflyer's account doesn't really fit what's actually happening in the video?

In his version of events, he claims he's justifiably upset because of a staff members inaction to the assault and unwillingness to do anything about it. Yet in the video he's clearly yelling & swearing about a mistake (presumably his buggy fiasco) which has caused him to be late, and demanding that this be 'fixed'










I'm not saying the assault didn't happen, or that CX probably didn't try and sweep it under the rug somewhat, but it would quite clearly seem that this particular part of his tantrum is due to his anger at missing his flight/being late, and his view that it was a CX's incompetence which caused it. And maybe it was, but none of this is justification to arrogantly yell obscenities at a staff member like that.
++1
sebastiansw3 is offline  
Old Nov 17, 15, 3:46 pm
  #103  
 
Join Date: Sep 2009
Posts: 1,877
Originally Posted by kesler.go View Post
Just saw that the video was posted last February...wonder if it was one of the reasons why now ISMs need to make a special announcement on arrival aborts being at the brooding gate 20-30 minutes before departure.
In the case of this particular flyer, "brooding gate" is a very appropriate typo.
Steve in Olympia is offline  
Old Nov 17, 15, 3:59 pm
  #104  
 
Join Date: May 2007
Location: CA & TPE
Programs: SPG Life Plat75 Hyatt DIA AA EXPLT BA Gold SQ PPS Hertz President's Circle
Posts: 617
still laughing at all of the conjecture, innuendo, and flat out falsities being propagated, but that is par for the course on FT, where an airline can do no wrong, and it is always the fault of the passenger. why i very rarely post on here anymore- mob mentality takes over, and everyone who has a grievance is castigated. there are plenty of FT'ers here who can verify my countless trips through HKG.
1) one can travel through HKG multiple times and still not be aware of the details of the buggy service to the smallest of minutiae. I made it clear I had only ever used the buggy system once.
2) requesting a buggy 25 mins before your flight time is more than ample time to reach the gate
3) i already apologized for the profanity. if you want a pound of flesh as well, not gonna happen
4) i only mentioned missing our flight when he said "this isn't our fault," which can be heard in the video
5) it is equally clear in the audio at the end that an assault did occur (my mate who i was traveling with on the flight calls that out, and then says "did you see that? DID YOU SEE THAT?" because we were all so incredulous.)
6) the two other people sitting at the table were also my friends, and were traveling elsewhere later in the day. i had NO PROBLEMS being rebooked on to the later flight as it meant we would get to hang out for another couple hours before meeting up again in a couple of days. missing the flight was of no concern to either of us- but i did want to bring it to the attention of the agent that she should have given us better information upfront
7) we were about the most chill people in the whole lounge until i was literally choked (not pushed on the shoulder, not poked in the chest)- CHOKED. even after it happened, my friend who is visible throughout the video can be heard calling me by my initials in order to calm me down after i first cursed. to that point, no one had made a scene whatsoever outside of the "BS" comment. none of my other 3 friends at the table are in any way making a scene at any point in the video.
8) when i was saying "fix it" i already stated earlier i simply lost it. i obviously was not getting my point across at that moment because i was really upset and not thinking clearly. i just wanted them to do something. i had already asked for them to call the police twice.
i invited people to form their own conclusions (not jump to conclusions by insinuating facts that are not true), and many have- some in favor, some not. to be honest, i don't really care. it was two years ago and has never been an issue between me and Cathay since. to the keyboard gangsters, i hope you are never put in the same position- but if so, i will be sure to give you the benefit of the doubt. i'm out.

Last edited by taipeiflyer; Nov 17, 15 at 4:12 pm
taipeiflyer is offline  
Old Nov 17, 15, 4:38 pm
  #105  
 
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS MVPG, UA peon, BA Bronze, Marriott Gold, HH Diamond, Fairmont Plat (RIP)
Posts: 4,845
Originally Posted by nightkhan View Post
At the end of the video right before it cuts out, the person recording (or someone close to the camera) mentions something about taipeiflyer getting assaulted, and if anybody saw that, or something to the effect (watched the video once yesterday, details are hazy for me right now).
Right at the end the friend says 'he laid his fingers on you, did you see that?' I would have thought if he had been choked, the friend wouldn't have said he 'laid his fingers' on him and asked if he saw it. How wouldn't he have seen it if he was being choked? But again, not discounting that anyone laying hands in you is unacceptable under any circumstances, the video clearly shows that this is not what taipeiflyer was yelling at the staff member about. He was clearly talking about missing his flight. There was no mention of police or assault by him at all. It was all about missing the flight.

I watched the video again and this is what was said (yeah, I have way too much time on my hands, I know):

Taipeiflyer: You know what? You guys are the ones that screwed up, not me. Do you understand that? No, I am not going to take a seat. You f-ing answer me.

Staff member: Sir, we cannot....

Taipeiflyer: Then fix it. Fix the situation. You guys screwed up.

Friend: We missed our flight.

Taipeiflyer: We're two hours late - that's what you need to fix.

Staff member: We cannot do anything right now.

Taipeiflyer: Yes, you can. You can fix it. So fix it. I didn't fly on a f-ing first class from San Fransisco to f-ing deal with this sh--. You understand that? So fix it. You know what. Fix it.

Friend: He's got an assault charge right now, the other guy, too. He just laid his fingers on you. Did you see that? Did you see that?

So the friend mentioned the assault for the first time at the very end of the tape. Like he was pointing out to the others that the guy 'laid fingers on you' and asking if they saw it. If you watch the video, a guy sitting in the group in front of them says 'excuse me', seemingly in response to the swearing, and the guy sitting in the chair right in front of them reaches back and seems to touch him. He then kind of stretches his arm up a second time, not touching him this time. Is that what the friend is referring to when he says 'He's got an assault charge right now, the other guy, too. He just laid his fingers on you. Did you see that? Did you see that?' That little touch is what he was referring to? I think so.

You can all draw your own conclusions about what he was really yelling about in the video. Me, I don't believe for a second it was about calling the police. I am even starting to doubt the whole choking excuse as it seems to me that the friend was referring to the other guy just barely touching him with his fingers during the exchange with the staff member. This is just my opinion and maybe I'm wrong but the video is pretty clear, at least to me. The tone, the behaviour and the language is inexcusable. In my opinion, taipeiflyer needs to own what he did. If he truly was choked at some other point, ok. That's another issue. But that isn't what I'm seeing in this video.
Finkface is online now  

Thread Tools
Search this Thread