Is CX website working for anybody?
Mar 26, 2015, 3:17 pm
#1
Original Poster
Join Date: May 2009
Posts: 6,978
Is CX website working for anybody?
I've tried to access it (login-in, checking prices) and nothing works besides the front page. Useless, keep giving me errors. I've tried since 8 a.m. here till now 5 p.m., same garbage. Anybody else able to do anything meaningful on CX website?
Mar 26, 2015, 4:02 pm
#5
Original Poster
Join Date: May 2009
Posts: 6,978
I've come to be a little familiar with CX IT side, they don't have their own crew, they rely on outside help. The management people that are responsible for the IT side are all clueless, in fact, they all got their jobs due to nepotism, so they are clueless about anything and everything anyway.
This level of incompetence isn't even acceptable when I was running a start-up company back in the 90s, let alone a world best airline.....
This level of incompetence isn't even acceptable when I was running a start-up company back in the 90s, let alone a world best airline.....
Mar 28, 2015, 11:08 pm
#9
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,386
Succesfully done OLCI about three hours ago but only after attempting four times and re-inputing my API those times. Then try to send the check in confirmation by e-mail and you get a 'Computer Says NO' 
(Did eventually send me an SMS).
Am not particularly impressed with the CX site these days. When I originally booked my flights I was in China. I was using a VPN linked to the UK so that I could use the UK site. The site automatically redirected to the Chinese site (in English) where I couldn't pay online due to the Chinese Government reducing the ability to pay for flights with a UK/Foreign credit card (as informed by the CS Agent) so had to call the local CX office which took just under an hour which then had me having to ensure that I had the CC paid with on me to verify at check-in (stowed safely in case I lost it).
Anyways, enjoying my last couple of days of my holiday
Safe & Happy Travels
S
(Did eventually send me an SMS).Am not particularly impressed with the CX site these days. When I originally booked my flights I was in China. I was using a VPN linked to the UK so that I could use the UK site. The site automatically redirected to the Chinese site (in English) where I couldn't pay online due to the Chinese Government reducing the ability to pay for flights with a UK/Foreign credit card (as informed by the CS Agent) so had to call the local CX office which took just under an hour which then had me having to ensure that I had the CC paid with on me to verify at check-in (stowed safely in case I lost it).
Anyways, enjoying my last couple of days of my holiday
Safe & Happy Travels
S
Mar 29, 2015, 12:06 am
#10
Join Date: Sep 2013
Location: Beijing, Paris, Edinburgh
Programs: Marco Polo Diamond, Flying Blue Platinum for Life, GHA Black, IHG Platinum
Posts: 450
I am in Beijing right now and have just used the mobile app to do the OLCI on my smartphone, and it worked perfectly...and quickly. I generally hate the app, but it works pretty well for OLCI here in my experience, certainly much quicker than the website. I will be satisfied when I can get a mobile boarding pass for my flights from BJS, but I'm not holding my breath waiting.
Mar 30, 2015, 12:22 am
#12
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Wirelessly posted (beckoa's BB: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.694 Mobile Safari/534.11+)
It was bollocks a day or so ago.
Much better now ^
-posted from The Wing
It was bollocks a day or so ago.
Much better now ^
-posted from The Wing
Mar 30, 2015, 12:57 am
#13
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
Am not particularly impressed with the CX site these days. When I originally booked my flights I was in China. I was using a VPN linked to the UK so that I could use the UK site. The site automatically redirected to the Chinese site (in English) where I couldn't pay online due to the Chinese Government reducing the ability to pay for flights with a UK/Foreign credit card (as informed by the CS Agent) so had to call the local CX office which took just under an hour which then had me having to ensure that I had the CC paid with on me to verify at check-in (stowed safely in case I lost it).
That said every time I've needed to pay with a foreign card, I just call the ticketing office to process the payment on the phone. And if you don't want to bring the card at check in, I believe there are two options: (1) photocopy front and back of the card with your ID and email that, (2) bring the card to a ticketing office and have it verified before the flight.
I think these limitations apply for a lot of airlines. For example when I tried to book JL on the Japanese site for someone else, they only accepted Visa, MasterCard, or JCB; only when booking tickets for myself that I could use an Amex.
Mar 30, 2015, 5:47 am
#14
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,386
Well technically, you have to pay with the local currency and AliPay system to accept UnionPay (local card network) doesn't work with Amex and only with Visa/MasterCard. I wouldn't exactly call it a Chinese government issue.
That said every time I've needed to pay with a foreign card, I just call the ticketing office to process the payment on the phone. And if you don't want to bring the card at check in, I believe there are two options: (1) photocopy front and back of the card with your ID and email that, (2) bring the card to a ticketing office and have it verified before the flight.
I think these limitations apply for a lot of airlines. For example when I tried to book JL on the Japanese site for someone else, they only accepted Visa, MasterCard, or JCB; only when booking tickets for myself that I could use an Amex.
That said every time I've needed to pay with a foreign card, I just call the ticketing office to process the payment on the phone. And if you don't want to bring the card at check in, I believe there are two options: (1) photocopy front and back of the card with your ID and email that, (2) bring the card to a ticketing office and have it verified before the flight.
I think these limitations apply for a lot of airlines. For example when I tried to book JL on the Japanese site for someone else, they only accepted Visa, MasterCard, or JCB; only when booking tickets for myself that I could use an Amex.
After thinking about it, the last time I was in Beijing trying to book flights on CX more or less the same happened. Wouldn't process the payment online and had to call CX.
Safe & Happy Travels
S