alphaod

My first misconnect due to late arriving flight. My original flight was in the evening.

They were originally going to put me on another evening flight, but because arrival gate and transfer desk was too far we missed the checkin time. Now I'm at the hotel.

They didn't have any airport hotels left so I'm now in Hotel Icon in TST. Very nice hotel BTW and they put me in the most unique room, the Vivienne Tam suite on the top floor.

Anyways they covered hotel, taxi both ways, the mini bar, and meal voucher. Am I due any other compensation? Obviously I would have preferred an on time arrival, but the reason was Air Traffic Control.

Also originally I was booked for a midnight flight, but I paid to change to an earlier flight, but now I am flying out tomorrow morning as the midnight flight is overbooked, can I get my change fee refunded?

Thanks!

vishalgupta22

I think you have a case. Doesn't hurt to ask to atleast refund the change fee coz you did not get what you paid change fee for.

Try calling, if needed, speak with supervisor, email in this order.

jerrywu

Not where I read it. Had OP not authorized this change, would this incident occurred still? Just my two cents.

vishalgupta22

It all depends on how OP says it, if he politely says something like, "I paid the change fee to reach earlier than my original arrival", he may have a chance. I think persistence may get him either the change fee or may be some miles.

Does he have a entitlement? No

lingua101

Well, at most he can ask CX to refund for his flight change fee in my opinion, as he is fully compensated.

I am quite surprise CX didn't put an agent at his incoming gate and escort him through "express" channel.

Or he simply said his original flight has already left when he arrived?

alphaod

My original flight already left when I arrived. We arrived immigration side and needed to quickly get to the United transfer counter which was near the Bridge lounge side. Instead of taking a buggy which would have been faster we were forced to walk the whole way. So we missed the check-in time of the rearranged flight by only a few minutes. There were four of us with this connection, so we were all very much annoyed.

As for would this have still occurred? Funny you should mention this because my original departure flight, I just checked, shows as canceled, so they would have needed to accommodate me onto a different flight, including the option of sending me on a non-stop flight to my final destination. So perhaps they would have moved me to another CX/KA flight to HKG, but my original schedule had a 3 hour layover which would have sufficient for any delay that day.


Anyways I will give them a call and ask.

Guy Betsy

Considering you're DM, I am surprised they still made you pay for a change since it was their fault. You should have explained it there and then.

I don't think you'll get any more compensation. But as DM, you can always try writing in and see what they say. Maybe they'll throw in a couple hundred duty free vouchers or some Asia Miles.

TyphoonRuby

How did it go OP?

alphaod

Well MPO call center flat out refused, but they said my request would be forwarded to the customer relations.

However a few hours later I got an email from customer relations with a copy of the flight delay and subsequent rebooking shown with a message saying to show this my trip insurance. I'm not sure if that was just automatic or did they basically just tell me to F off.