HKG New Check-in System?
Nov 28, 2014, 11:43 am
#17
Join Date: Jun 2010
Location: YVR
Programs: CX, Marriott
Posts: 54
This is a great improvement!
I have just completed OLCI to my flight to London via Bangkok, and for the first time it allowed me to check in for my London flight, at the same time as my flight to Bangkok, even though the London flight was departing 52 hours later, so it would seem that the 48 hour check-in rule is now waved and check in is allowed 48 hours from the commencement of the first sector flight.
Nov 28, 2014, 1:30 pm
#18
Original Poster
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
?
Nov 28, 2014, 9:51 pm
#19
Join Date: May 2009
Posts: 6,978
I just flew HKG-SFO. When I checked in Tuesday, an agent greeting passengers asked where I flew, and then led me to a counter next to the regular F check-in area. Apparently CX is switching check-in systems, and they started with US-bound flights. Check-in agents at these counters were struggling with the system and could not use the passport reader. It took 3 minutes (or more) to complete my check-in.
Hope things return to normal soon.
Hope things return to normal soon.
Nov 28, 2014, 11:13 pm
#20
Suspended
Join Date: Oct 2014
Posts: 72
Did your boarding pass show SEQ instead of BN? Just returned to LHR few days ago in F, but still the same old BN.
Nov 29, 2014, 12:36 am
#21
Original Poster
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Nov 29, 2014, 1:00 am
#22
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Nov 29, 2014, 4:24 am
#23
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
See http://www.norwegian.no/PageFiles/14...gian%20PDT.pdf for a manual of the check-in system which includes some screenshots.
Nov 29, 2014, 7:50 pm
#24
Join Date: Aug 2014
Location: London
Programs: BA GGLfL, WoH Lifetime Globalist, HH Diamond, SPG Gold
Posts: 711
Although I am based in London, for the last two weeks Hong Kong has been my base. On Saturday 29-Nov I flew CX HKG-SFO. First check-in is now returned to 'normal' and all flights - or so the delightful lady at the First check-in desks advised me - are now on the same updated system; so no separated check-in areas for First. However, if there is anything 'unusual' about the booking this can take some time to resolve.
Nov 30, 2014, 2:40 am
#25
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,224
HKG New Check-in System?
My online check in with an exit row seat was changed to a middle seat in row 55 upon checking in at Kowloon station. The check in agent blamed the new system and said they were having lots of problems with it.
Nov 30, 2014, 3:51 am
#26
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
I think there's other reason why your seat is gone... I've done OLCI under new system in outport so many times but never have such experience
Nov 30, 2014, 4:06 am
#27
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,555
I flew KIX-HKG Nov 28 and could not print my BP. I called and a charming lady on the phone worked on it for 10 minutes and could not solve the issue. She said that was because my ticket was not issued by CX and they had troubles with the new system. But everything was fine at the airport and my assigned seat kept.
Dec 1, 2014, 1:39 pm
#30
Original Poster
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171