"Access Denied" Message on CX Website
Oct 22, 2014, 7:30 am
#1
Original Poster
Join Date: Apr 2013
Programs: CX GO, SPG GO
Posts: 31
"Access Denied" Message on CX Website
Fellow CXers,
There are plenty of posts on how horrid CX's website and booking system are, but this takes the cake.
Since Sunday night, whenever I try to do a normal booking, or a redemption booking, I get as far as the "Loading...." screen and get this message:
Has anyone seen this before?
Thanks.
There are plenty of posts on how horrid CX's website and booking system are, but this takes the cake.
Since Sunday night, whenever I try to do a normal booking, or a redemption booking, I get as far as the "Loading...." screen and get this message:
"Access Denied
You don't have permission to access "http://book.cathaypacific.com/pl/CathayPacificAwardV2/wds/OverrideServlet?" on this server.
Reference #18.340a4cdb.1413984342.132dfc03"
I've called MPO 3x on this, and they keep responding that there's no issue. I proceeded to email 7 screenshots of various browsers, on both OSX and Windows. No dice. They're still saying, "Everything's fine. Must be your firewall." I'm using a pocket router, with no firewall, and I've not touched any settings. Everything worked fine before Sunday.You don't have permission to access "http://book.cathaypacific.com/pl/CathayPacificAwardV2/wds/OverrideServlet?" on this server.
Reference #18.340a4cdb.1413984342.132dfc03"
Has anyone seen this before?
Thanks.
Jul 6, 2015, 4:25 am
#6
Join Date: Jul 2015
Posts: 4
I am getting this message, and despite several telephone calls to CX, remain unable to book redemption flights. The whole site works ok, but when booking details are entered, the annoying message appears:
You don't have permission to access "http://book.cathaypacific.com/pl/CathayPacificAwardV2/wds/OverrideServlet?
Any clues from anyone?
You don't have permission to access "http://book.cathaypacific.com/pl/CathayPacificAwardV2/wds/OverrideServlet?
Any clues from anyone?