How exactly does CX Waitlist work for awards?
Dec 13, 2018, 5:16 pm
#886
Join Date: Mar 2012
Location: Vancouver, Manila, Singapore, Kuala Lumpur, Hong Kong
Programs: CX-DM, Marriott Gold, Fairmont Premier
Posts: 335
How accurate is KVS tools when it comes to showing award availabilities?
KVS tools shows there's availability for my flight (CS1) but when I call in the agent again says otherwise.
KVS tools shows there's availability for my flight (CS1) but when I call in the agent again says otherwise.
Last edited by blum81; Dec 13, 2018 at 5:53 pm
Dec 13, 2018, 7:40 pm
#887
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
Where do you see CS1?
[KVS Tool 9.1.6/Diamond - Awards/CX-OneWorld]
Code:
HKG Hong Kong Chek Lap Kok Intl HK [VHHH] YVR Vancouver Metro / Intl BC CA = YVR CXH [CYVR] MON 17 Dec 2018 | 1 Seat Carrier Flight From Depart To Arrive A/C St Award Availability --------- ------ ---- -------- ---- -------- --- -- ------------------ CX 888 HKG 01:00 YVR 20:25 -1 77W 0 FS@ CS@ WS@ YS@ CX 838 HKG 16:00 YVR 11:35 77W 0 CS@ WS@ YS@ CX 830 HKG 09:35 JFK 12:10 77W 0 FS@ CS@ WS@ YS@ -> CX 865 JFK 20:35 YVR 23:45 77W 0 FS@ CS@ WS@ YS@ CX 846 HKG 19:45 JFK 22:25 77W 0 FS@ CS@ WS@ YS@ -> CX 865 JFK 20:35 +1 YVR 23:45 +1 77W 0 FS@ CS@ WS@ YS@ CX 343 HKG 00:30 LGW 05:30 359 0 CS2 WS3 YS@ -> BA 85 LHR 17:30 YVR 19:10 744 0 FS0 CS0 WS0 YS0 CX 255 HKG 01:00 LHR 06:20 77W 0 FS1 CS2 WS@ YS7 -> BA 85 LHR 17:30 YVR 19:10 744 0 FS0 CS0 WS0 YS0 CX 237 HKG 01:25 LHR 06:40 77W 0 CS5 WS6 YS9 -> BA 85 LHR 17:30 YVR 19:10 744 0 FS0 CS0 WS0 YS0 CX 257 HKG 09:45 LHR 15:00 77W 0 CS@ WS@ YS9 -> BA 85 LHR 17:30 YVR 19:10 744 0 FS0 CS0 WS0 YS0 BA 28 HKG 23:45 LHR 04:55 +1 388 0 FS0 CS0 WS7 YS9 -> BA 85 LHR 17:30 +1 YVR 19:10 +1 744 0 FS0 CS0 WS0 YS0
Last edited by KVS; Dec 13, 2018 at 7:50 pm
Dec 13, 2018, 8:24 pm
#888
Join Date: Mar 2012
Location: Vancouver, Manila, Singapore, Kuala Lumpur, Hong Kong
Programs: CX-DM, Marriott Gold, Fairmont Premier
Posts: 335
KVS Tool is fully accurate, as the data comes directly from CX.
Where do you see CS1?
[KVS Tool 9.1.6/Diamond - Awards/CX-OneWorld]
Where do you see CS1?
[KVS Tool 9.1.6/Diamond - Awards/CX-OneWorld]
Code:
HKG Hong Kong Chek Lap Kok Intl HK [VHHH] YVR Vancouver Metro / Intl BC CA = YVR CXH [CYVR] MON 17 Dec 2018 1 Seat Carrier Flight From Depart To Arrive A/C St Award Availability --------- ------ ---- -------- ---- -------- --- -- ------------------ CX 888 HKG 01:00 YVR 20:25 -1 77W 0 FS@ CS@ WS@ YS@ CX 838 HKG 16:00 YVR 11:35 77W 0 CS@ WS@ YS@ CX 830 HKG 09:35 JFK 12:10 77W 0 FS@ CS@ WS@ YS@ -> CX 865 JFK 20:35 YVR 23:45 77W 0 FS@ CS@ WS@ YS@ CX 846 HKG 19:45 JFK 22:25 77W 0 FS@ CS@ WS@ YS@ -> CX 865 JFK 20:35 +1 YVR 23:45 +1 77W 0 FS@ CS@ WS@ YS@ CX 343 HKG 00:30 LGW 05:30 359 0 CS2 WS3 YS@ -> BA 85 LHR 17:30 YVR 19:10 744 0 FS0 CS0 WS0 YS0 CX 255 HKG 01:00 LHR 06:20 77W 0 FS1 CS2 WS@ YS7 -> BA 85 LHR 17:30 YVR 19:10 744 0 FS0 CS0 WS0 YS0 CX 237 HKG 01:25 LHR 06:40 77W 0 CS5 WS6 YS9 -> BA 85 LHR 17:30 YVR 19:10 744 0 FS0 CS0 WS0 YS0 CX 257 HKG 09:45 LHR 15:00 77W 0 CS@ WS@ YS9 -> BA 85 LHR 17:30 YVR 19:10 744 0 FS0 CS0 WS0 YS0 BA 28 HKG 23:45 LHR 04:55 +1 388 0 FS0 CS0 WS7 YS9 -> BA 85 LHR 17:30 +1 YVR 19:10 +1 744 0 FS0 CS0 WS0 YS0
Hello KVSTools!
It's no longer at CS1 but when I called the Marco Polo Diamond line at 8:00am Kuala Lumpur time it was at CS1. I actually told the agent that I see 1 available upgrade but she insisted there aren't any seats available.
Then about 30-45mins later it went back to CS@
Did someone get to it before me?
Is there any way to be alerted if a seat becomes available instead of checking every 15mins? lol.
Dec 13, 2018, 10:05 pm
#889
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
There is not, but it's very easy to re-check, once you have your search saved to [My Trips] in the KVS Tool.
Dec 14, 2018, 2:15 am
#890
Join Date: Mar 2012
Location: Vancouver, Manila, Singapore, Kuala Lumpur, Hong Kong
Programs: CX-DM, Marriott Gold, Fairmont Premier
Posts: 335
Dec 14, 2018, 5:18 am
#891
Join Date: Mar 2012
Location: Vancouver, Manila, Singapore, Kuala Lumpur, Hong Kong
Programs: CX-DM, Marriott Gold, Fairmont Premier
Posts: 335
Carrier Flight From Depart To Arrive A/C St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
CX 888 HKG 01:00 YVR 20:25 -1 77W 0 FS@ CS1 WS3 YS@
Called in right away and the agent told me there are no seats available. I said I see 1 available in Business and 3 available in Premium Economy. The agent said she doesn't see that, and to call back again. Manager not available and would have to call me back. So either they don't see it or they're just not issuing the upgrades.
Edit: ok so I got off the line with another agent but this time using the regular Marco Polo line and not the diamond 3888 and I told the agent I see 1 available seat for an upgrade and he put me on hold for about 10mins. When he came back he told me the CS1 that I'm seeing is for a FULL business class redemption and not for a Premium Economy to Business. I guess that would make sense....?
The agent suggested that anytime I see it increase to call and see if its a redemption for a full business class redemption or upgrade. I finally got an agent that was helpful and didn't give me a straight up no but actually helped to check.
Last edited by blum81; Dec 14, 2018 at 5:39 am
Dec 14, 2018, 10:12 am
#892
Join Date: Jan 2007
Location: YYZ
Programs: CX GO, AC Aeroplan 25K, AMEX PLAT, Hilton Diamond, Marriott Titanium, IHG Spire Amb
Posts: 464
Looks like it's back to CS1
Carrier Flight From Depart To Arrive A/C St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
CX 888 HKG 01:00 YVR 20:25 -1 77W 0 FS@ CS1 WS3 YS@
Called in right away and the agent told me there are no seats available. I said I see 1 available in Business and 3 available in Premium Economy. The agent said she doesn't see that, and to call back again. Manager not available and would have to call me back. So either they don't see it or they're just not issuing the upgrades.
Edit: ok so I got off the line with another agent but this time using the regular Marco Polo line and not the diamond 3888 and I told the agent I see 1 available seat for an upgrade and he put me on hold for about 10mins. When he came back he told me the CS1 that I'm seeing is for a FULL business class redemption and not for a Premium Economy to Business. I guess that would make sense....?
The agent suggested that anytime I see it increase to call and see if its a redemption for a full business class redemption or upgrade. I finally got an agent that was helpful and didn't give me a straight up no but actually helped to check.
Carrier Flight From Depart To Arrive A/C St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
CX 888 HKG 01:00 YVR 20:25 -1 77W 0 FS@ CS1 WS3 YS@
Called in right away and the agent told me there are no seats available. I said I see 1 available in Business and 3 available in Premium Economy. The agent said she doesn't see that, and to call back again. Manager not available and would have to call me back. So either they don't see it or they're just not issuing the upgrades.
Edit: ok so I got off the line with another agent but this time using the regular Marco Polo line and not the diamond 3888 and I told the agent I see 1 available seat for an upgrade and he put me on hold for about 10mins. When he came back he told me the CS1 that I'm seeing is for a FULL business class redemption and not for a Premium Economy to Business. I guess that would make sense....?
The agent suggested that anytime I see it increase to call and see if its a redemption for a full business class redemption or upgrade. I finally got an agent that was helpful and didn't give me a straight up no but actually helped to check.
KVS tool searches CX website based on the straight redemption I believe, which explains why you saw one seat for J redemption but when you called CX they said it's not available for PEY->J upgrade.
Dec 14, 2018, 6:25 pm
#893
Join Date: Mar 2012
Location: Vancouver, Manila, Singapore, Kuala Lumpur, Hong Kong
Programs: CX-DM, Marriott Gold, Fairmont Premier
Posts: 335
There have been reports that Companion Award, Upgrade and Straight Redemption have different availabilities despite all 3 sharing the U booking class.
KVS tool searches CX website based on the straight redemption I believe, which explains why you saw one seat for J redemption but when you called CX they said it's not available for PEY->J upgrade.
Dec 15, 2018, 12:42 pm
#895
Join Date: Sep 2015
Posts: 575
does anyone know the usual wait times? i browsed the thread and couldnt find much datapoints.
LAX--> HKG in April, believe the 11:30pm flight.
All booking class shows 9 except for F which shows 5 on expertflyers.
asking for a friend.
LAX--> HKG in April, believe the 11:30pm flight.
All booking class shows 9 except for F which shows 5 on expertflyers.
asking for a friend.
Dec 17, 2018, 1:52 am
#896
Join Date: Nov 2018
Posts: 4
Can someone help me recheck the flight load of CX288 FRA-Hkg for Jan 6 Business class? And is the chance of the waitlist clearing good?
Dec 17, 2018, 6:22 am
#897
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,773
Dec 22, 2018, 9:21 am
#898
Join Date: May 2016
Posts: 26
Hi guys, I called MPC hotline this morning to waitlist F from HKG to LHR in Jan 19.
The very nice lady on the line suggested to select the following flights as they have the most seats available at the moment. Much appreciated if anyone can check the load of these flights and advise the chances that they will be cleared? I am just a green member.
Jan 9, CX253
Jan 11, CX251
Jan 16, CX255
Thanks a lot.
The very nice lady on the line suggested to select the following flights as they have the most seats available at the moment. Much appreciated if anyone can check the load of these flights and advise the chances that they will be cleared? I am just a green member.
Jan 9, CX253
Jan 11, CX251
Jan 16, CX255
Thanks a lot.
Dec 22, 2018, 9:36 pm
#899
Join Date: Oct 2018
Posts: 18
Trying for 3 business class award seats on CX170 Jan 30th. I know it’s a long shot, but it looks like there are 2 available to book now. What are the chances I can get 3 if I get on the waitlist for all 3? Not willing to split up so if we can’t get all 3 in business would like to book premium economy which I do see availability. Thanks!
Dec 26, 2018, 5:12 am
#900
Join Date: May 2016
Posts: 26
Hi guys, I called MPC hotline this morning to waitlist F from HKG to LHR in Jan 19.
The very nice lady on the line suggested to select the following flights as they have the most seats available at the moment. Much appreciated if anyone can check the load of these flights and advise the chances that they will be cleared? I am just a green member.
Jan 9, CX253
Jan 11, CX251
Jan 16, CX255
Thanks a lot.
The very nice lady on the line suggested to select the following flights as they have the most seats available at the moment. Much appreciated if anyone can check the load of these flights and advise the chances that they will be cleared? I am just a green member.
Jan 9, CX253
Jan 11, CX251
Jan 16, CX255
Thanks a lot.
After doing some research on expertflyer, my waitlisted flight now showing the below info:
Jan 9, CX 253
F1 A1 J0 C0 D0 I0 W0 R0 E0 Y0 B0 H0K0 M0 L0 V0 S0 N0 Q0
Jan 11, CX 251
F0 A0 J0 C0 D0 I0 W0 R0 E0 Y0 B0 H0K0 M0 L0 V0 S0 N0 Q0
Jan 16, CX 255
F2 A3 J0 C0 D0 I0 W3 R5 E3 Y0 B9 H9K9 M9 L9 V0 S9 N3 Q0
Does that means flight on Jan 9 and Jan 11 is unlikely to be cleared?
In the meantime, I have done more digging on expertflyer and saw the following flights showing a bit more seats:
Jan 10, CX 255
F1 A2 J0 C0 D0 I0 W0 R0 E0 Y0 B0 H0K0 M0 L0 V0 S0 N0 Q0
Jan 14, CX 253
F1 A2 J3 C5 D4 I2 W1 R3 E1 Y0 B9 H9K9 M9 L9 V0 S0 N0 Q0 O0
Jan 15, CX253
F2 A2 J9 C9 D9 I9 W9 R9 E9 Y0 B9 H9K9 M9 L9 V3 S9 N8 Q0 O0
Should I pull the plug on Jan 9 and Jan 11 and waitlist Jan 15 and either Jan 10/Jan 14 instead? Any insight and advice would be much appreciated.
Thank you.