HKG: Exiting the airport after going to the lounge
Feb 16, 2019, 9:51 am
#301
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,773
It's clearly not where HKIA or other airports want to be going from a security perspective
If from a customer service perspective - again - arrivals lounge like LHR T5?
Feb 16, 2019, 9:52 am
#302
Join Date: Apr 2006
Posts: 876
SQ allows their first class passenger to use TPR as arrival lounge due to the design of the airport (arrival and departure on the same floor).
HKIA segregated arrival and departure passenger in two different area. For security reason, they need a member of staff who has airport pass to accompany passenger who wants to leave departure level via a restricted area.
I was offered once some years ago. After a good sleep on plane ~10hr, was woke up by cabin crew 20min before landing. Quickly changed my pajamas and ready to land. ISM told me just to have breakfast in the lounge, so a doggie bag was not offered. Halfway during my breakfast, then I recalled my baggage was just tagged to HKG due to some unknown reason (brain really started to work after some food). Told the staff, so they gave me two option.
1. They call the baggage reclaim to retag the baggage for me.
or
2. Escort me to arrival to collect my baggage myself and recheck in.
My transit was only around 4hr.
p.s. really like the practice they do not to wake passenger up for breakfast if the passenger is still asleep.
HKIA segregated arrival and departure passenger in two different area. For security reason, they need a member of staff who has airport pass to accompany passenger who wants to leave departure level via a restricted area.
I was offered once some years ago. After a good sleep on plane ~10hr, was woke up by cabin crew 20min before landing. Quickly changed my pajamas and ready to land. ISM told me just to have breakfast in the lounge, so a doggie bag was not offered. Halfway during my breakfast, then I recalled my baggage was just tagged to HKG due to some unknown reason (brain really started to work after some food). Told the staff, so they gave me two option.
1. They call the baggage reclaim to retag the baggage for me.
or
2. Escort me to arrival to collect my baggage myself and recheck in.
My transit was only around 4hr.
p.s. really like the practice they do not to wake passenger up for breakfast if the passenger is still asleep.
Feb 16, 2019, 10:59 am
#303
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
SQ allows their first class passenger to use TPR as arrival lounge due to the design of the airport (arrival and departure on the same floor).
HKIA segregated arrival and departure passenger in two different area. For security reason, they need a member of staff who has airport pass to accompany passenger who wants to leave departure level via a restricted area.
I was offered once some years ago. After a good sleep on plane ~10hr, was woke up by cabin crew 20min before landing. Quickly changed my pajamas and ready to land. ISM told me just to have breakfast in the lounge, so a doggie bag was not offered. Halfway during my breakfast, then I recalled my baggage was just tagged to HKG due to some unknown reason (brain really started to work after some food). Told the staff, so they gave me two option.
1. They call the baggage reclaim to retag the baggage for me.
or
2. Escort me to arrival to collect my baggage myself and recheck in.
My transit was only around 4hr.
p.s. really like the practice they do not to wake passenger up for breakfast if the passenger is still asleep.
HKIA segregated arrival and departure passenger in two different area. For security reason, they need a member of staff who has airport pass to accompany passenger who wants to leave departure level via a restricted area.
I was offered once some years ago. After a good sleep on plane ~10hr, was woke up by cabin crew 20min before landing. Quickly changed my pajamas and ready to land. ISM told me just to have breakfast in the lounge, so a doggie bag was not offered. Halfway during my breakfast, then I recalled my baggage was just tagged to HKG due to some unknown reason (brain really started to work after some food). Told the staff, so they gave me two option.
1. They call the baggage reclaim to retag the baggage for me.
or
2. Escort me to arrival to collect my baggage myself and recheck in.
My transit was only around 4hr.
p.s. really like the practice they do not to wake passenger up for breakfast if the passenger is still asleep.
procedures are different if you need to cancel a departure vs entering hk after going to departures
Feb 16, 2019, 2:53 pm
#304
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,684
Just a data point on leaving CX pier to head home in HK.
There was massive late evening delay with CX/KA on Jan 27, my 2000 departure HKG KUL was delayed and when the new flight was announced at 0045 Jan 28 at 845pm I decide to pack it in and fly out the next morning.
Counter staff made all my fight changes in 5 minutes and I was then immediately escorted via a waiting cart to just before the immigration gates.
Base on my datapoint they are taking their time filing these visit lounge and then leave airside for HK request.
There was massive late evening delay with CX/KA on Jan 27, my 2000 departure HKG KUL was delayed and when the new flight was announced at 0045 Jan 28 at 845pm I decide to pack it in and fly out the next morning.
Counter staff made all my fight changes in 5 minutes and I was then immediately escorted via a waiting cart to just before the immigration gates.
Base on my datapoint they are taking their time filing these visit lounge and then leave airside for HK request.
Feb 17, 2019, 1:40 am
#305
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 41,991
Feb 17, 2019, 8:09 am
#306
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Feb 18, 2019, 7:54 am
#307
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,545
Just a data point on leaving CX pier to head home in HK.
There was massive late evening delay with CX/KA on Jan 27, my 2000 departure HKG KUL was delayed and when the new flight was announced at 0045 Jan 28 at 845pm I decide to pack it in and fly out the next morning.
Counter staff made all my fight changes in 5 minutes and I was then immediately escorted via a waiting cart to just before the immigration gates.
Base on my datapoint they are taking their time filing these visit lounge and then leave airside for HK request.
There was massive late evening delay with CX/KA on Jan 27, my 2000 departure HKG KUL was delayed and when the new flight was announced at 0045 Jan 28 at 845pm I decide to pack it in and fly out the next morning.
Counter staff made all my fight changes in 5 minutes and I was then immediately escorted via a waiting cart to just before the immigration gates.
Base on my datapoint they are taking their time filing these visit lounge and then leave airside for HK request.
Feb 18, 2019, 8:41 am
#308
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,684
Maybe it was the time of day, the level of disruption and relationship with CX.
Feb 18, 2019, 6:09 pm
#309
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Last edited by kaka; Feb 19, 2019 at 12:01 am
Feb 18, 2019, 7:22 pm
#310
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,773
I had the same in 2011 with HX. Had to be escorted, and multiple logbooks have to be filled in.
Feb 18, 2019, 9:23 pm
#311
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
for you they have to cancel your exit record (otherwise you left and re-enter hk without going anywhere)
same applies when you run into irrops elsewhere at an origin/stopover point of a trip (not transit nor transit as a stopover)- they have to cancel your exit record. at least thats the logic behind it and ure not at a dodgy country.
Last edited by kaka; Feb 19, 2019 at 12:28 am
Feb 18, 2019, 10:49 pm
#312
Join Date: Feb 2005
Location: a hotel room, somewhere...
Posts: 962
I've been in that same lounge when i decided just to stay in the airport vs get a hotel (arrived 9pm with a 6am connection) and had the same snotty agents ask me why i don't just get a hotel for the night (which would obviously require the same escort)- so i don't think it's a bfd. i've been there when there were irrops that substantially delayed flights and people have left for a hotel- OBVIOUSLY.
are you even aware of how big of an 'inconvenience' this is to them?
i'll enlighten you- as i was curious after my insane wait with what ended up being FOUR greeters doing nothing for the final 15 minutes of my wait, i know exactly how long it took: 2 minutes and 4 seconds- with better elevator timing, we'd have been closer to 90 seconds. the guard to keep people from going the opposite way i was going at immigration wasn't exactly thrown by this unprecedented 'rule breaking' i was committing. she looked at me, my passport and my boarding pass for a combined nanosecond as she waived we towards the door.
they weren't busy. they are rarely busy (understatement). their job is to help the people who have access to the first class lounge. i was flying CX first class. they spent way more time deflecting me than it took to help me. what i did was not against any rules (i asked). so.... how exactly is helping me for 2 minutes and 4 seconds asking too much, much less the crime against humanity some here seem to think????????
Feb 18, 2019, 11:32 pm
#313
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
"cheat the system"?... a bit overly dramatic, aren't we.
I've been in that same lounge when i decided just to stay in the airport vs get a hotel (arrived 9pm with a 6am connection) and had the same snotty agents ask me why i don't just get a hotel for the night (which would obviously require the same escort)- so i don't think it's a bfd. i've been there when there were irrops that substantially delayed flights and people have left for a hotel- OBVIOUSLY.
are you even aware of how big of an 'inconvenience' this is to them?
i'll enlighten you- as i was curious after my insane wait with what ended up being FOUR greeters doing nothing for the final 15 minutes of my wait, i know exactly how long it took: 2 minutes and 4 seconds- with better elevator timing, we'd have been closer to 90 seconds. the guard to keep people from going the opposite way i was going at immigration wasn't exactly thrown by this unprecedented 'rule breaking' i was committing. she looked at me, my passport and my boarding pass for a combined nanosecond as she waived we towards the door.
they weren't busy. they are rarely busy (understatement). their job is to help the people who have access to the first class lounge. i was flying CX first class. they spent way more time deflecting me than it took to help me. what i did was not against any rules (i asked). so.... how exactly is helping me for 2 minutes and 4 seconds asking too much, much less the crime against humanity some here seem to think????????
I've been in that same lounge when i decided just to stay in the airport vs get a hotel (arrived 9pm with a 6am connection) and had the same snotty agents ask me why i don't just get a hotel for the night (which would obviously require the same escort)- so i don't think it's a bfd. i've been there when there were irrops that substantially delayed flights and people have left for a hotel- OBVIOUSLY.
are you even aware of how big of an 'inconvenience' this is to them?
i'll enlighten you- as i was curious after my insane wait with what ended up being FOUR greeters doing nothing for the final 15 minutes of my wait, i know exactly how long it took: 2 minutes and 4 seconds- with better elevator timing, we'd have been closer to 90 seconds. the guard to keep people from going the opposite way i was going at immigration wasn't exactly thrown by this unprecedented 'rule breaking' i was committing. she looked at me, my passport and my boarding pass for a combined nanosecond as she waived we towards the door.
they weren't busy. they are rarely busy (understatement). their job is to help the people who have access to the first class lounge. i was flying CX first class. they spent way more time deflecting me than it took to help me. what i did was not against any rules (i asked). so.... how exactly is helping me for 2 minutes and 4 seconds asking too much, much less the crime against humanity some here seem to think????????
this “against the rules” talk is fakenews and you have just breached the biggest security loophole in mankind (as opposed to the pen they give out for free or a pair of chopsticks)
the fact that you told them to work is where their attitude comes from.
Feb 18, 2019, 11:43 pm
#314
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
perhaps its best not to assume paraphrases are how messages here are represented.
it also shows how the quality of cx crew has declined, from the southeast asian/east asian crew to mk airlines to these manadarin speaking crew
Last edited by kaka; Feb 18, 2019 at 11:58 pm
Feb 18, 2019, 11:49 pm
#315
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
I agree that CX could have done a better job of making interim arrangements for shower facilities during the refurb of the Arrival. BUT, there isn't a single person on this forum who can't afford to pay for a shower. The MOST important point here is that going landside from departures throws a wrench in the system (i.e. the industrial engineers didn't include cheapskates in their calculus). Yes, it's important to be able to exit in emergency situations. Anyone who intentionally tries to play this game deserves a 90+ minute wait.
before someone named within AA/CX actually says its illegal, seems like no rules were breached as long as theres an intent to fly. multiple CX staff that must have been documented in CX logs have confirmed so.
Last edited by kaka; Feb 19, 2019 at 12:05 am