Voluntary Downgrade
May 20, 2014, 5:31 am
#1
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Voluntary Downgrade
I normally fly with BA but last week flew CX HKG-LHR. On check-in I was offered a handsome sum to downgrade from J to PEY. I agreed to this sum and went to the lounge. They took my boarding card and said they would sort it out. Long story short is that 10 mins before boarding they handed me back my original boarding pass saying now there was no need. Obviously they got a cheaper offer.
I feel this unfair as I prepared myself a downgrade for the 2 hours in the lounge. IS this normal CX behaviour?
I feel this unfair as I prepared myself a downgrade for the 2 hours in the lounge. IS this normal CX behaviour?
May 20, 2014, 5:46 am
#2
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May 20, 2014, 6:15 am
#3
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May 20, 2014, 6:23 am
#4
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May 20, 2014, 6:29 am
#5
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So I hope this clears up your confusion and eye rolling, and general aggressiveness towards my post.
May 20, 2014, 6:50 am
#6
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CX did the same thing as almost all carriers do. They solicit volunteers in case there is an actual oversell (which can't really occur until the flight is about to close) as opposed to an overbook.
There are two ways to do this. Either way until the flight is about to close and then start soliciting volunteers, processing new seating and compensation -- or offering the DG in advance.
If you did not receive your new Y BP when you accepted the DG, it was tentative and handled no differently than it would have been by any other carrier.
There are two ways to do this. Either way until the flight is about to close and then start soliciting volunteers, processing new seating and compensation -- or offering the DG in advance.
If you did not receive your new Y BP when you accepted the DG, it was tentative and handled no differently than it would have been by any other carrier.
May 20, 2014, 7:02 am
#7
Join Date: Dec 2006
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Quote:
Originally Posted by CanucksHKG
What exactly is a "I prepared myself a downgrade for the 2 hours in the lounge"
So were you depressed during those 2 hours, and you think you should be compensated?
+1
I was not depressed. I just had a different mindset having to sit in an economy seat for 13 hours rather than a J seat. I do not think I should get compensation, I never mentioned that. My point was that I wish CX followed through with their offer instead of not doing it at a late stage.
So I hope this clears up your confusion and eye rolling, and general aggressiveness towards my post.
Originally Posted by CanucksHKG
What exactly is a "I prepared myself a downgrade for the 2 hours in the lounge"
So were you depressed during those 2 hours, and you think you should be compensated?
+1
I was not depressed. I just had a different mindset having to sit in an economy seat for 13 hours rather than a J seat. I do not think I should get compensation, I never mentioned that. My point was that I wish CX followed through with their offer instead of not doing it at a late stage.
So I hope this clears up your confusion and eye rolling, and general aggressiveness towards my post.
Just goes to show no good deed goes unpunished. CX probably thought yet were doing you a huge favor by not downgrading you!
May 20, 2014, 8:00 am
#8
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Did you care asking what the form of payment would be for the downgrade? If it was cash (sometimes the case, certainly preferred by PAX, and negotiable), then nothing is finalized until you received the payment
May 20, 2014, 12:38 pm
#10
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I did know the process and am much clearer now. I thought if they offered the DG and the price of which, then that was the deal done. When I was in the lounge I kept waiting for them to approach me and did not interupt them as they were busy. In no way am I looking for compensation and was actually relieved when I got my original seat back.
Thanks to all for responding, with exception of person mentioning depression.
Thanks to all for responding, with exception of person mentioning depression.
May 21, 2014, 1:28 am
#13
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I have had a non-downgrade occur before. However at check in they told me that they may not need the downgrade and if it doesn't eventuate they would give me a small gift for offering (which was duty free vouchers). This was at an outport, not HKG.
May 21, 2014, 3:35 am
#15
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