CX Premium Economy Experiences and Thoughts [consolidated]
#106
Join Date: Mar 2011
Location: Up in the Air
Programs: OW Emerald
Posts: 524
The PE seat, both dimensions wise and sitting in them first hand, feel like sitting in a USA domestic first class seat. The pitch, and especially the extra shoulder room is much appreciated.
One of my biggest pet peeves is the USA carrier economy plus/main cabin extra has extra legroom but the same shoulder bumping, armrest fighting narrow width as regular Y. But then, on the other hand, the USA carriers offer those Econ plus free to their elites and only $50-160/flight more buy up for non-elites vs CX/BA/QA charging 50-90% more than regular Y.
One of my biggest pet peeves is the USA carrier economy plus/main cabin extra has extra legroom but the same shoulder bumping, armrest fighting narrow width as regular Y. But then, on the other hand, the USA carriers offer those Econ plus free to their elites and only $50-160/flight more buy up for non-elites vs CX/BA/QA charging 50-90% more than regular Y.
#107
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
One of my biggest pet peeves is the USA carrier economy plus/main cabin extra has extra legroom but the same shoulder bumping, armrest fighting narrow width as regular Y. But then, on the other hand, the USA carriers offer those Econ plus free to their elites and only $50-160/flight more buy up for non-elites vs CX/BA/QA charging 50-90% more than regular Y.
For the reasons you cite I would rather be in a regular coach aisle seat than an "Economy Comfort" middle seat squashed between two big guys. Then again I was on a Delta transatlantic service a few months ago in a half-empty "Economy Comfort" cabin, had a middle row to myself, and it was 75% as comfortable as business class.
#108
Join Date: Sep 2005
Location: YOW
Programs: AC E75K *G
Posts: 7,107
I am in the middle of a YYZ-PER-YYZ trip just now, and for various reasons including cost, product quality and comfort, schedule, and declining FF benefits with *A given my travel patterns, it became obvious when booking the trip that YYZ-HKG-PER return in Premium Economy was the best choice. Here my impressions.
Economy class was available for ~2000CAD and PE was available for ~3600CAD. I decided that 400 per long haul flight for extra space was a reasonable premium to pay.
I was booked on CX825/CX137 on an E fare but decided I want to delay my departure, and the 50CAD change fee was quite reasonable, and the fare was actually a little lower, so the change was less than 30CAD.
CX829 is the only flight leaving YYZ T3 after midnight, so check-in and security were never going to be an issue. But a dedicated PE queue was available that I suppose would have been useful if required. I only had a laptop bag as carry-on, but having read about limited bin space on the 777 I had my ears peeled for the pre-boarding announcement, which included status pax and the J and PE cabins. Space was tight so I was glad to board first. There were many families on this flight as this week is a school holiday, and I suspect many of the PE pax were unaware that priority boarding was available to them.
I wanted a back row seat so that I would not be asked to un-recline during meals, so I was in 33E. I was offered water, OJ, or freely available champagne on boarding, so naturally I chose the latter. Aside from that, the extra space, some sice headphones, and the fact we ate what was merely airplane food before all the others, everything was as expected. This particular 77G had a few loose parts here and there. A metal or plastic plate was hanging from the bottom of a seat in front of me, and my headrest was partly detached from my seat which was unfortunate. But I slept for at least 7 hours, so I definitely got my money's worth on this flight.
I had 8 hours at HKG which I spent in the Plaza Premium lounge, which I do not regret. I had a shower, lots of food, and a comfortable place to sit.
The next flight was CX171. I was on a 33G, and also in seat 33G, with two empty seats beside me this time. A glass of champagne, some airplane food, some sleep, and some IFE followed for 7-odd hours. Everything was fine.
I don't anticipate much to be different on the way back at the end of the week.
Overall, given an ultra-long-haul followed by a long-haul flight, I felt that the cost difference was worth in. In principle I could be working right now if I weren't on FT telling you about my flights. I don't think I'd be in as good shape had I been down the back in Y. And I'm not sure I would feel substantially better had I been in J part or all of the way, apart from the feeling of superiority I would have had over everyone else on the plane and not just almost everyone else on the plane.
Some have mentioned how it would be nice to have a dedicated FA for the cabin, but I don't see how that would realistically work. The cabin is so small, and there is no way to gracefully get from one side to another. I had no difficulty getting their attention for a cup of tea after I woke up.
What could be improved? The food was OK, but might have been better. I'm not sure how that would would work, again given the size of this cabin. I would have been nice to have priority baggage handling, since the benefit of getting off the plane first was negated by having my bag come out randomly with those of the hordes from the back, and there ended up being quite a line to get out of the airport.
Economy class was available for ~2000CAD and PE was available for ~3600CAD. I decided that 400 per long haul flight for extra space was a reasonable premium to pay.
I was booked on CX825/CX137 on an E fare but decided I want to delay my departure, and the 50CAD change fee was quite reasonable, and the fare was actually a little lower, so the change was less than 30CAD.
CX829 is the only flight leaving YYZ T3 after midnight, so check-in and security were never going to be an issue. But a dedicated PE queue was available that I suppose would have been useful if required. I only had a laptop bag as carry-on, but having read about limited bin space on the 777 I had my ears peeled for the pre-boarding announcement, which included status pax and the J and PE cabins. Space was tight so I was glad to board first. There were many families on this flight as this week is a school holiday, and I suspect many of the PE pax were unaware that priority boarding was available to them.
I wanted a back row seat so that I would not be asked to un-recline during meals, so I was in 33E. I was offered water, OJ, or freely available champagne on boarding, so naturally I chose the latter. Aside from that, the extra space, some sice headphones, and the fact we ate what was merely airplane food before all the others, everything was as expected. This particular 77G had a few loose parts here and there. A metal or plastic plate was hanging from the bottom of a seat in front of me, and my headrest was partly detached from my seat which was unfortunate. But I slept for at least 7 hours, so I definitely got my money's worth on this flight.
I had 8 hours at HKG which I spent in the Plaza Premium lounge, which I do not regret. I had a shower, lots of food, and a comfortable place to sit.
The next flight was CX171. I was on a 33G, and also in seat 33G, with two empty seats beside me this time. A glass of champagne, some airplane food, some sleep, and some IFE followed for 7-odd hours. Everything was fine.
I don't anticipate much to be different on the way back at the end of the week.
Overall, given an ultra-long-haul followed by a long-haul flight, I felt that the cost difference was worth in. In principle I could be working right now if I weren't on FT telling you about my flights. I don't think I'd be in as good shape had I been down the back in Y. And I'm not sure I would feel substantially better had I been in J part or all of the way, apart from the feeling of superiority I would have had over everyone else on the plane and not just almost everyone else on the plane.
Some have mentioned how it would be nice to have a dedicated FA for the cabin, but I don't see how that would realistically work. The cabin is so small, and there is no way to gracefully get from one side to another. I had no difficulty getting their attention for a cup of tea after I woke up.
What could be improved? The food was OK, but might have been better. I'm not sure how that would would work, again given the size of this cabin. I would have been nice to have priority baggage handling, since the benefit of getting off the plane first was negated by having my bag come out randomly with those of the hordes from the back, and there ended up being quite a line to get out of the airport.
#109
Join Date: Jul 2012
Location: TPE (reluctantly!)
Programs: CX, le club accorhotels platinum
Posts: 131
So what happens if you paid for premium economy on a regional flight, and there was a last-minute swap to equipment with no premium economy?
Can one expect any form of compensation at all? I wouldn't expect compensation on TPE-HKG, but what about other intra-asia flights? :P
Apologies if this has been discussed -- searched several times over weeks and came up empty.
Can one expect any form of compensation at all? I wouldn't expect compensation on TPE-HKG, but what about other intra-asia flights? :P
Apologies if this has been discussed -- searched several times over weeks and came up empty.
#111
Join Date: Jul 2012
Location: TPE (reluctantly!)
Programs: CX, le club accorhotels platinum
Posts: 131
#112
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
#113
Join Date: Nov 2012
Location: Sydney
Posts: 267
I've never flown on CX PE but I was always under the impression that it was just 1 drink so I'm a bit curious on this.
#114
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
for my LHR flight in jun13, i had the impression it was for the flight (you can request it)
#115
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
#116
Join Date: Sep 2005
Location: YOW
Programs: AC E75K *G
Posts: 7,107
I've never flown on CX PE but I was always under the impression that it was just 1 drink so I'm a bit curious on this.
I don't know what would happen if you asked for it anyway.
#117
Original Poster
Join Date: Oct 1999
Location: New York
Posts: 7,347
Pre-departure champagne
Yes long haul premium economy class will feature champagne as one of the pre-takeoff beverages. Sometimes if the plane has a short turnaround time and F/As don't have time to finish the beverage service before takeoff, they will bring out the champagne during the first round of beverage service.
But regional premium economy does not feature champagne or any of the "upgraded" meal services publicized on the website!
Carfield
But regional premium economy does not feature champagne or any of the "upgraded" meal services publicized on the website!
Carfield
#118
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
For Your Long-haul Comfort
On our long-haul flights, we’re able to offer you even more. For your comfort, there’s an environmentally friendly amenity kit with socks, eyeshade, earplugs, and toothbrush and toothpaste. And our food and beverage service includes a welcome drink and a hot towel, a selection of enhanced entrées, complementary bottled water and a wide variety of snacks.
On our long-haul flights, we’re able to offer you even more. For your comfort, there’s an environmentally friendly amenity kit with socks, eyeshade, earplugs, and toothbrush and toothpaste. And our food and beverage service includes a welcome drink and a hot towel, a selection of enhanced entrées, complementary bottled water and a wide variety of snacks.
#119
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
Perhaps they should rename it Premier Economy, in line with Turbojet http://www.turbojet.com.hk/en/premie...r-jetfoil.aspx . It's closer to that than Premium Economy as other airlines implement it.
#120
Join Date: Nov 2012
Location: Sydney
Posts: 267
So from what we have so far, it seems like the champagne service is technically supposed to be an welcome drink only, however with the the crew having some discretion of serving that later in the flight.
I hope I don't sound like a DYKWIA here, but I think champagne has sort of become an integral part of flying for me and many others here (especially if it is their fantastic Billecart) that the lack of the bubbly was one of the biggest downsides of Y for me. This is more the case when considering many of us have lounge access pre and post flights which means that block of flight time is the only time without access to this goodie.
On a daytime flight, I think a PE seat would be comfortable enough for me to happily sit in for a medium to a long haul so if CX is able to make this a more official thing, I reckon it'll be a fantastic development and personally, something that would have me consider flying PE more often.
But I guess there's also the effort to not dilute their J/F products so much so maybe that is a bigger decision than just cost alone.
I hope I don't sound like a DYKWIA here, but I think champagne has sort of become an integral part of flying for me and many others here (especially if it is their fantastic Billecart) that the lack of the bubbly was one of the biggest downsides of Y for me. This is more the case when considering many of us have lounge access pre and post flights which means that block of flight time is the only time without access to this goodie.
On a daytime flight, I think a PE seat would be comfortable enough for me to happily sit in for a medium to a long haul so if CX is able to make this a more official thing, I reckon it'll be a fantastic development and personally, something that would have me consider flying PE more often.
But I guess there's also the effort to not dilute their J/F products so much so maybe that is a bigger decision than just cost alone.